Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1317 / 1618

Installation and Maintenance Guide 1317
October 2007 Troubleshooting
Troubleshoot the Contact Center Agent
Desktop
This section lists problems that may occur with the Contact Center Agent
Desktop application. For each problem, it suggests a possible solution.
Unable to log on to the Agent Interface
If you encounter problems logging on to the Contact Center Agent Desktop,
verify that:
„
IIS is running. For more information, see the section about configuring the
operating system in the
Contact Center Multimedia Technical
Requirements and Operating System Configuration Guide .
„
ASP and ASP.NET are enabled. For more information, see the section
about configuring the operating system in the
Contact Center Multimedia
Technical Requirements and Operating System Configuration Guide .
„
The user has access rights to the Web applications. For more information,
see Step 6. “Provide local users with the Log on as a service right” on page
82.
„
The services on the Contact Center Multimedia server are running. For
more information, see “Verifying the Multimedia services are started” on
page 1299.
„
The software for .NET Framework and .NET service pack 1 is installed on
the clients. For more information, see Step 12. “Install .NET Framework on
clients” on page 115.
„
The latest CCMM_Security_Policy.msi is deployed on the clients. For more
information, see Step 13. “Configure access to client applications” on page
117.
„
The agent ID is valid. For more information, see Step 15. “Create a
Windows user for each agent” on page 123.
„
The agent password is valid, or is the default password. For more
information, see “Agent does not remember password” on page 1318.