Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1311 / 1618

Installation and Maintenance Guide 1311
October 2007 Troubleshooting
Troubleshoot the E-mail Manager
This section lists problems that may occur with the E-mail Manager. For each
problem, it suggests a possible solution.
The primary tool for dealing with problems that can occur while using E-mail
Manager is the Contact Center Multimedia/Outbound Event Log Configuration
window.
You can choose where you want to store the E-mail Manager events for the
system. For more information, see “Create Log reports” on page 1247.
The E-mail Manager cannot log on to a mailbox
Perform the following tasks if you cannot log on to a mailbox:
1. Log on to the mailbox using an e-mail client.
2. Verify that the domain name, account name, mailbox name, and password
match the e-mail server settings.
3. Verify that the e-mail server is running and that it is set up properly.
4. Review the log files.
5. Use telnet to verify the user names on the server.
To use telnet to verify the user names on the server
1 On the Start menu, choose Run .
2 Type telnet < mailserver > 110 (where 110 is the port number for POP3),
and then press Enter .
3 Log on to the e-mail server.
Result: If the logon is successful, a message like this one appears:
+OK X1 NT-POP3 Server mail009 (IMail 7.04 997957-16)
user billing
+OK send your password
pass abc123
+OK maildrop locked and ready