Nortel Contact Center Manager, Installation And Maintenance Manual

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30 Contact Center Multimedia/Outbound
Getting started Standard 7.16
Licensing
Contact Center Multimedia/Outbound is licensed with features in the License
Manager, installed on Contact Center Manager Server, or on the coresident
Contact Center Manager Server. The License Manager contains the following
options:
1. Agent capabilities are licensed as inbound voice, outbound voice, e-mail
and Web communications. Licensing is enforced by Contact Center
Manager Server. The Contact Center Manager Server does not allow
contacts to be routed to an agent who is not configured with the specific
media attributes of the contact to be routed. Agent media attributes are
configured on a per-medium basis (outbound, e-mail, or Web
communications) in Contact Center Manager Administration.
Note: The Outbound license type encompasses scheduled callbacks
inserted into the system using Web services in a third-party integration or
Web site integration. The e-mail license encompasses all contacts that come
in from the E-Mail Manager, for example, e-mail, fax, SMS, and scanned
white mail. The Web communications license encompasses all contacts that
come in from the external Web server.
2. The Contact Center Multimedia/Outbound server is licensed and is
provided with the base package of the system. The license must be present
for the Contact Center Multimedia/Outbound server database and Web
services to start.
3. Contact Center Multimedia/Outbound Redundancy is licensed. The license
must be present so you can install the Multimedia Redundancy server.
4. Contact Center Outbound is licensed separately. In addition to the Contact
Center Multimedia base package, the Contact Center Outbound base
package is required. The two licences must be present so that you can start
the Outbound Configuration Management Tool.
For more information about the specific licensing for your component, see
Appendix B, “Feature licensing.”
ATTENTION
Contact Center Multimedia/Outbound networking is not
supported in Release 6.0.