Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 273 / 1618

Installation and Maintenance Guide 273
October 2007 Using the Web communications customer interface
The EM_Default_Skillset must have an outgoing e-mail address mapped in the
Multimedia Administrator for password reminder requests from the sample CI
Web site.
You can configure a different skillset for password reminder requests by
configuring the PASSWORD_REMINDER_SKILLSET property in the
web.xml file in the webapps\CI_Sample_Website\WEB_INF folder. The text of
the password reminder is configured in the Contact Center Multimedia
Administrator in auto-responses. For more information, see “Adding an auto-
response to the rule” on page 1134.
If the e-mail address entered in the form does not correspond to the e-mail
address of an existing customer in the Multimedia database, the customer
receives a message indicating that they cannot log on.
Displaying session timeout
A customer session on the sample CI Web site times out after 10 minutes of
inactivity. If a customer attempts to use the sample pages after the session
expires, the loginCustomer_timeout.jsp page appears so the customer can log on
again.