Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1306 / 1618

1306 Contact Center Multimedia/Outbound
Troubleshooting Standard 7.16
The defined grace period is 10 days. When the 10 days expires, the Contact
Center Multimedia services shut down and cannot be restarted until the grace
period is reset. The grace period is decreased whenever a communication error
occurs. For example, if the first communication problem is resolved in two days,
there are still eight days available to permanently fix the licensing issues. The
Application log section of the Windows Event Viewer shows when grace period
time has elapsed. When the grace period expires, the event 61154 Fatal Error
appears in the Windows Event Viewer.
Resetting the grace period
You can contact Nortel to reset the grace period. Schedule the grace period reset
outside of normal contact center working hours.
1 On the Contact Center Multimedia Server, click Start > All Programs >
Administrative Tools > Event Viewer .
2 Double-click the event where the grace period has decreased (Error 61151)
or expired (Error 61154).
Result: The Event Properties dialog box appears. All of the License
Manager events shown in the Event Properties window are listed in
“Contact Center Multimedia events” on page 1341.