Nortel Contact Center Manager, Installation And Maintenance Manual

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296 Contact Center Multimedia/Outbound
Upgrading from SWCP Release 4.0 Standard 7.16
Step 1. Reduce the Symposium Web Center
Portal database
Nortel recommends that you reduce the number of transactions in the
Symposium Web Center Portal Release 4.0 database before you start the
migration process to ensure that only relevant data is migrated. Perform the
following tasks:
„
The Symposium Web Center Portal E-mail Manager service must be
stopped to prevent new transactions.
„
Limit the number of transactions remaining in the Symposium Web Center
Portal database:
„
All pending transactions must be closed.
„
Limit the number of open transactions to 100.
„
Purge or archive as much data as possible.
„
Upgrade to SU 07 for Symposium Web Center Portal Release 4.0.
Supervisors must reassign remaining transactions in the pending state to agents
when the database migration is complete.
Before you start the migration, ensure your new server meets the space
requirements for Contact Center Multimedia. See the
Contact Center
Multimedia Technical Requirements and Operating System Configuration Guide
for information about the server requirements.
ATTENTION
Your Symposium Web Center Portal server must be at SU07
before migrating your data.