Nortel Contact Center Manager, Installation And Maintenance Manual

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370 Contact Center Multimedia/Outbound
Upgrading from SWCP Release 4.0 Standard 7.16
Step 16. Create a Windows user for each agent
A Windows user account defines the actions a user can perform. Each user needs
to be created on the domain used by the contact center for agent resources. If all
of the users are configured from your installation of Symposium Web Center
Portal 4.0, you can proceed to Step 17. “Configure the e-mail server” on page
371.
You must be logged on as the domain administrator or a member of the
administrators group to create user accounts.
Configuring the user accounts
1 Log on to the relevant domain controller with administrative privileges.
2 Open Active Directory Users and Computers. Click Start > All Programs >
Administrative Tools > Active Directory Users and Computers.
3 Select the Domain used for Contact Center Agent Resources.
4 On the Action menu, click New > User .
5 Complete the relevant user details such as first name, last name, and user
logon name and then click
Next .
6 Enter and confirm the user password, and then click Next .
Tip: A Microsoft Exchange e-mail mailbox for users is not required by
Contact Center Multimedia, however, you can create a mailbox for the
agent depending on your user requirements.
7 Review the user details.
8 Click Finish to create the Windows user.
Security
To improve the security of a password, use at least two of these elements:
uppercase letters, lowercase letters, and numbers. The more random the
sequence of characters, the more secure the password.
If you want to set up other password requirements such as minimum length,
expiration time, or uniqueness, open Group Policy and go to Password Policy.