Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1301 / 1618

Installation and Maintenance Guide 1301
October 2007 Troubleshooting
3 Expand My Computer .
4 Expand HKEY_LOCAL_MACHINE .
5 Expand Software , Nortel , LM , and LSHost .
Result: The IP address for the License Manager is to the left of the colon (:)
in the LSHost data.
Check the link to the License Manager server
Ping the License Manager server identified in the registry key to ensure that no
network problems exist. If you cannot ping the License Manager server, change
the License Manager key using the Multimedia Administrator (see “Confirm the
name of the License Manager server in Contact Center Multimedia” on page
1301), or debug the network to see why Contact Center Multimedia cannot
contact the License Manager server.
To ping the License Manager server
1 On the Multimedia server, click Start > Run .
2 In the Run box type Cmd .
3 In the command prompt window, type
ping
lmservername , where
lmservername is the IP address of the License Manager server that you
determined in step 5 of “Check the contents of the License Manager
registry,” on page 1300.
Confirm the name of the License Manager server in Contact Center
Multimedia
The License Manager server identified in the registry key must match the
License Manager server configured in the Multimedia Administrator. If you
need to change the name of the License Manager server, perform the following
steps:
1 In the Contact Center Multimedia Administrator window, expand Contact
Center Multimedia .
2 Expand General Administration .
3 Double-click Server Settings .
Result: The Server Settings window appears.