Nortel Contact Center Manager, Installation And Maintenance Manual

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1534 Contact Center Multimedia/Outbound
Change the names or IP addresses of servers Standard 7.16
b. Click Stop All .
c. Click Start All .
d. Click Exit to close the CCMM Service Control window.
Configuring the external Web server
If you have an external Web server in your contact center, you must update two
files and remove the cached files after you change the name of the Contact
Center Multimedia server.
The following procedure describes how to perform the update for .jsp files with
Apache Tomcat. If you are using a different servlet engine (for example, JRun or
WebLogic) or a different technology (ASP.NET), you must use the standard
procedures for your environment.
The sample customer Web installation contains the folders CI_Sample_Website
and WebComms. Your custom interface folders can have different names.
Ensure that you use your own folder names to locate the web.xml and .jsp files.
1 Stop Apache Tomcat using the following steps:
a. On the Start menu of your external Web server, click All Programs >
Administrative Tools > Services .
b. Right-click Apache Tomcat service, and click Stop .
c. Close the services window.
2 On the external Web server, navigate to
..\webapps\CI_Sample_Website\WEB-INF.
3 Open the web.xml file in Notepad or another text editor.
4 Locate the text string <param-name>CCMM_HOSTNAME</param-
name> . The following text string is <param-value>servername</param-
value>, where servername is the old server name.
5 In the <param-value> line, replace the old server name with the name of
the new server.
6 Save and close the file.
7 On the external Web server, navigate to ..\webapps\WebComms\WEB-INF.
8 Open the web.xml file in Notepad or another text editor.