Nortel Contact Center Manager, Installation And Maintenance Manual, Page: 611 / 1618

Installation and Maintenance Guide 611
October 2007 Upgrading licenses in your current installation
3 In the Route Point list, select the route point that you want to assign to the
skillset.
4 Click Save .
Result: The Edit Skillset window closes. In the Skillset Settings window, the
configured route point appears next to the skillset.
5 Repeat steps 1–4 for each skillset required.
You must configure at least one skillset for each contact type you are
licensed to use (e-mail [EM], voice [VI], Web communications [WC],
outbound [OB]).
6 When all skillsets are configured, click Close to close the Skillset Settings
window.
Click OK , and begin the contact configuration using the Getting Started
window again.
What is next?
If you have only Outbound contacts licensed, your required configuration in the
Multimedia Administrator application is complete.
Note: You can configure other settings, such as the Outbound Scheduler. For
more information about the Outbound Scheduler, see the Multimedia
Administrator online Help.
If you are licensed for e-mail messages or Web communications, the Server
Configuration window appears and you can continue configuring your
requirements for the E-mail Manager or the Web Communications Manager.