Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1277 / 1618

Installation and Maintenance Guide 1277
October 2007 Managing security
Contact Center Multimedia 6.0 port requirements
This section describes the port requirements for connections between the
Contact Center Multimedia server and the Agent Desktop clients, e-mail server,
and external Web server.
This information is required only if you want to use a firewall between any of
these computers. Nortel recommends that you do not use a firewall between the
Contact Center servers (Contact Center Manager Server, Contact Center
Manager Administration, Communication Control Toolkit, and Contact Center
Multimedia).
Agent Desktop
When agents load the Contact Center Agent Desktop application by typing a
URL in their browser, the Contact Center Multimedia server connects to the
client on port 80 using TCP.
When the Contact Center Agent Desktop application is downloaded to the client,
the application also connects to the Communication Control Toolkit server on
port 29373 using TCP.
Outbound Campaign Management Tool
Users launch the Outbound Campaign Management Tool by logging on to the
Contact Center Manager Administration server and choosing the appropriate
Multimedia server under Outbound. The Outbound Campaign Management
Tool starts on the client and connects to the Contact Center Multimedia server on
port 80 using TCP.
E-mail
The Contact Center Multimedia E-mail Manager connects to the configured e-
mail servers on ports 110 (POP3) and 25 (SMTP) using TCP.
External Web site
An external Web site uses Web services to connect to the Contact Center
Multimedia server on port 80 using TCP.