Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 143
October 2007 Installing the Multimedia/Outbound server
6 Enter any optional information about the agent (for example, title,
department, or comments).
7 Click Contact Types to display the list.
8 Assign Contact Types to the agent by selecting the relevant check boxes.
9 Click Skillsets to display the list.
10 Within the Skillsets area, click List All to list all skillsets configured on the
server.
Tip: If you do not see a skillset to which you need access, because it is not
included in your partition. Contact your administrator and request that the
skillset is added to your partition.
11 In the table listing all skillsets, select the priority numbers beside the
skillsets to which you want to assign the agent, or select Standby to put the
agent in standby mode for this skillset. Skillset priority can range from 1 to
48, with 1 being the highest priority for this skillset.
12 If you have administrator privileges, you can now add this new agent to the
partitions that are assigned to the agent’s supervisor (instead of doing so in
Access and Partition Management). Click the
Partitions drop-down
heading. The list of partitions configured on the server appears.
13 Select the check boxes beside the partitions to which you want to add the
new agent.
14 Click Submit to save your changes.