Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1350 / 1618

1350 Contact Center Multimedia/Outbound
Event codes Standard 7.16
4096 Event Type —Error
Severity —1
Source —Log4j
Description —SERVICE IMPACTING EVENT: The outbound
e-mail (ActionID: X, ContactID: Y) cannot be sent as the skillset
associated with it (SkillsetID: Z) does not have an outbox
mapped to it. You must first configure an outbox for this skillset,
before any responses using it can be sent.
31004 Event Type —Warning
Severity —High
Source —Nortel CCMM License Manager
Description —Registry information missing.
31005 Event Type —Warning
Severity —High
Source —Nortel CCMM License Manager
Description —Error in starting the cache service.
31008 Event Type —Error
Severity —High
Source —Nortel CCMM License Manager
Description —Cannot create an instance of license class.
31009 Event Type —Error
Severity —High
Source —Nortel CCMM License Manager
Description —Exception in communication with CCMM
Database.
Event ID Event details