Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1514 / 1618

1514 Contact Center Multimedia/Outbound
Change the names or IP addresses of servers Standard 7.16
Change the Communication Control Toolkit
server name
You can change the Communication Control Toolkit server name if the new
server name meets the following requirements:
„
The name cannot be the same as any other computer or domain name in the
network.
„
The name must contain 6 to 15 characters (A through Z, 0 through 9).
„
The first character of the name must be alphabetical.
„
No other characters are allowed. For example, the name cannot include any
underscores (_).
After you change the Communication Control Toolkit server name, you must
also update the other servers in the Contact Center suite to ensure the servers
work together. Complete the following tasks described in this section:
1. Change the name of the Communication Control Toolkit server.
2. If you have a Domain Name Service (DNS) server in your network, update
the DNS with the name of your Communication Control Toolkit server.
3. On the Communication Control Toolkit server, configure the HOSTS file,
the local Windows users, the Contact Management Framework
configuration, and the user mappings.
4. Configure Contact Center Manager Server to use the new Communication
Control Toolkit server name.
5. If you use Contact Center Multimedia, change the name of the
Communication Control Toolkit server on the Contact Center Multimedia
server.
6. If you are running Contact Center Agent Desktop on the Communication
Control Toolkit server for the telephony toolbar, update the Contact Center
Agent Desktop on the client machines.