Installation and Maintenance Guide
215
October 2007
Installing the Multimedia/Outbound server
If you are licensed for e-mail messages, the New Recipient window appears and
you can continue configuring your requirements for the E-mail Manager.
Creating a recipient mailbox
Contact Center Multimedia/Outbound polls specific recipient mailboxes on the
e-mail server based on a list of mailboxes defined in the Multimedia
Administrator recipients list. The e-mail retrieved from these mailboxes is
routed based on defined rules that can are applied to either enabled or alias
mailboxes. You must ensure that any enabled e-mail address that you want to
configure in the E-mail Manager is already configured on your corporate e-mail
server.
For example, the mailbox [email protected] can have the aliases
[email protected] and [email protected]. E-mail
messages addressed to either of these aliases are forwarded to the
[email protected] mailbox. The treatment of the two aliases can be
different, because the routing rules are based on the aliases. In Contact Center
Multimedia, you must configure an enabled recipient mailbox -
[email protected], and the alias mailboxes, [email protected]
and [email protected].
To create a recipient mailbox
Mailbox names are case-sensitive. You must type the mailbox name exactly as it
appears on your e-mail server.
1
On the New Recipient window, in the
Mailbox Name
box, type the name of
a mailbox set up the e-mail server.
Tip:
If the Contact Center Multimedia/Outbound server is not in the same
domain as the e-mail server, you must also include the domain. Include the
domain in the format domain\user (Windows 2000) or user@domain (post-
Windows 2000) in the Mailbox Name box.
Example:
To enter the e-mail address [email protected], in the
Mailbox
Name
box, type sales, and in the
E-mail Domain
box, type nortel.com.
Example:
To enter the e-mail address [email protected], in the
Mailbox Name
box, type europe\sales or [email protected], and in
the
E-mail Domain
box, type europe.nortel.com.
2
In the
E-mail Domain
box, type the domain for your e-mail server.
Summary of Contents for Contact Center Manager
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Page 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
Page 46: ...46 Contact Center Multimedia Outbound Standard 7 16...
Page 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 120: ...120 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 198: ...198 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 228: ...228 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Page 288: ...Installation and Maintenance Guide 288 October 2007...
Page 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 314: ...314 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 326: ...326 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 366: ...366 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 372: ...372 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 396: ...396 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 474: ...474 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 506: ...506 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Page 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Page 868: ...Installation and Maintenance Guide 868 October 2007...
Page 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 918: ...918 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Page 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Page 1070: ...Installation and Maintenance Guide 1070 October 2007...
Page 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Page 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Page 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Page 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Page 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Page 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Page 1594: ...1594 Contact Center Multimedia Outbound Standard 7 16...
Page 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Page 1616: ...Reader Response Form Reader Response Form...
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