Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 501
October 2007 Upgrading from SWCP Release 4.0
Step 45. Review migrated mailboxes and rules
All mailboxes that are migrated from Symposium Web Center Portal 4.0 are
created in Contact Center Multimedia 6.0 with a default rule assigned to each
one. This default rule routes incoming e-mail contacts to the default e-mail
skillset.
You can:
„
Modify the rules created for the migrated mailboxes to route contacts to
other skillsets
„
Disable the migrated mailboxes. You can disable a mailbox in the
Symposium Web Center Portal 4.0 Administrator, and then enable the
corresponding mailbox in Contact Center Multimedia Administrator.
Note: Ensure that you disable the mailboxes in Symposium Web Center Portal
4.0 before starting the E-mail Manager service outlined in the following step. If
mailboxes are configured in both Symposium Web Center Portal and Contact
Center Multimedia, both servers retrieve e-mail from the same mailboxes.
What is next?
Nortel recommends that you complete the base configuration of Contact Center
Multimedia/Outbound by working through the rest of this chapter. If you want to
add recipients, create rules, configure outbound e-mail settings, create barred e-
mail addresses, create closed reasons, or set outbound timers, you can perform
these tasks after you are finished the base configuration of Contact Center
Multimedia. For more information about configuring additional settings for the
e-mail and outbound contact types, see the Multimedia Administrator online
Help.
Restart the e-mail Manager service. For more information, see Step 46. “Update
the E-mail Manager service,” on page 502.