Nortel Contact Center Manager, Installation And Maintenance Manual

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870 Contact Center Multimedia/Outbound
Installing the Standby server Standard 7.16
Overview
Geographic Redundancy is a feature of the Contact Center Multimedia/
Outbound server that provides a server backup in case of catastrophic failure.
Geographic redundancy is implemented using a Standby server, or Redundancy
server that mirrors the Multimedia database and provides a quick recovery if the
Active server stops processing contacts. If Geographic Redundancy is licensed
in your contact center, use this chapter to perform the steps required to install
and initially configure your Standby server.
The Standby server installation contains all components, but you can only see
the components for which you are licensed. All unlicensed components are
blocked. This chapter assumes that all features are installed on your Multimedia
servers.
What you need
The following checklist contains the software and equipment you must have to
install the standby server software for Contact Center Multimedia/Outbound 6.0.
Description Done
All tasks and procedures in the Contact Center Multimedia Technical
Requirements and Operating System Configuration Guide are
complete. You can get the latest copy of the this guide on Helmsman
(www.nortel.com/helmsman).
❑
Your Contact Center Multimedia Standby server is configured exactly
as your Contact Center Multimedia server.
❑
The Nortel Contact Center DVD is available.
❑
Your clients are configured. For more information, see Chapter 2,
“Installing the Multimedia/Outbound server.”
❑
Your switch and phone lines are configured. For more information, see
Chapter 2, “Installing the Multimedia/Outbound server.”
❑