Installation and Maintenance Guide
1109
October 2007
Configuring e-mail settings and routing
d.
In the
Keyword
box, type a word or a group of words related to the
keyword group you are creating.
Note:
The keyword search in an e-mail message is not case sensitive. If
you add the word
John
, the E-mail Manager also matches
JOHN
and
john
.
Note:
The Keyword box supports the unicode UTF-8 character set.
Note:
Keyword groups support only * and ? as wildcard characters.
Example:
The asterisk (*) represents multiple characters. For example,
t
*
specifies a list of all the words that start with
t.
The question mark (?)
represents a single character. For example,
p?t
specifies all three letter
words that start with
p
and end with
t
.
A keyword does not support the following characters:
# + -
& | ! ( ) { } [ ] ^ “ ~ :
and
\.
If you use any of these characters in your
keywords, you receive an error message stating that the keyword contains
invalid characters.
e.
Click
Add
.
Result:
The keyword or expression is added to the list, and the
keyword group is created.
Note:
You must assign at least one keyword to a keyword group before you
can save the keyword group.
f.
Repeat steps d and e to add more keywords to the list.
g.
Click
Save
.
h.
Click
Close
to close the Keyword Groups window.
2
With the selected keyword highlighted, click the black arrow (
) to insert
the keyword group name into the selection box.
3
Repeat step 2 for a second and third keyword group, if desired.
4
Between each keyword group selection, click
AND
or
AND NOT
to create a
logical expression for your keyword groups.
Note:
If the same word appears in two keyword groups separated by a NOT
operator, the rule fails. The e-mail is evaluated by the next rule configured
for the recipient mailbox.
Summary of Contents for Contact Center Manager
Page 2: ......
Page 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
Page 46: ...46 Contact Center Multimedia Outbound Standard 7 16...
Page 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 120: ...120 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 198: ...198 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 228: ...228 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Page 288: ...Installation and Maintenance Guide 288 October 2007...
Page 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 314: ...314 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 326: ...326 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 366: ...366 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 372: ...372 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 396: ...396 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 474: ...474 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 506: ...506 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Page 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Page 868: ...Installation and Maintenance Guide 868 October 2007...
Page 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 918: ...918 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Page 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Page 1070: ...Installation and Maintenance Guide 1070 October 2007...
Page 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Page 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Page 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Page 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Page 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Page 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Page 1594: ...1594 Contact Center Multimedia Outbound Standard 7 16...
Page 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Page 1616: ...Reader Response Form Reader Response Form...
Page 1617: ......