Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1433 / 1618

Installation and Maintenance Guide 1433
October 2007 Change the names or IP addresses of servers
c. Click Yes .
Result: The replication between the Active Server and the Standby
Server is stopped. The Warm Standby configuration is removed. The
contact center data is intact on both servers.
d. Click Done .
2 On the Active Server, change the Active Server IP address using the
procedures in “Changing the Contact Center Manager Server IP address”
on page 1439, depending on your Nortel server subnet or ELAN subnet
configuration.
3 Restart the Active Server.
4 Ensure that you can ping the Replication Server.
5 On the Replication Server, recreate the warm standby configuration on the
Replication Server with the new Active Server IP address using the
following steps:
a. Click Start > Programs > Nortel Contact Center > Replication
Server > Replication Server Management .
Result: The Replication Server Management dialog box appears.
b. Click Create .
Result: The Warm Standby Servers dialog box appears.
c. In the Primary CCMS box, type the name and Nortel server subnet IP
address for the Primary Server.
d. In the Secondary CCMS box, type the name and Nortel server subnet
IP address for the Secondary Server, and click OK.
Result: The Warm Standby configuration takes several minutes. At the
end of the process, the Initialize Standby CCMS Database dialog box
appears.
e. Back up the Active CCMS database and restore it on the Standby
Server. For more information about backing up and restoring the CCMS
database, see the
Nortel Contact Center Manager Server Installation
and Maintenance Guide for the Standby Server .
f. Click OK .