Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1482 / 1618

1482 Contact Center Multimedia/Outbound
Change the names or IP addresses of servers Standard 7.16
Updating the server IP address in Contact Center Manager
Administration
1 Log on to Contact Center Manager Administration as webadmin.
2 Open the Configuration component.
3 In the left pane, right-click the name of the server with altered network
settings.
4 Click Edit Properties.
Result: The server name, IP address, log on ID, and password boxes are
enabled.
5 Enter the new details and click Submit.
Ensuring the IP address is updated for client PCs
You must ensure that when you change the name of any server with Contact
Center Manager Administration clients, the HOSTS file on all of the client PCs
is updated to reflect the new name.
Updating the HOSTS file
If you do not have a DNS server, you must manually update the HOSTS file on
the client PCs with the new computer name. If you do have a DNS server,
continue with “Ensuring historical report output files reference the correct IP
address” on page 1483.
1 On the client PC, browse to the HOSTS file provided with the Windows
Server 2003 installation in the following directory:
< x >:\Windows\system32\drivers\etc
2 Right-click the HOSTS file and open the file with a text editor (for example,
Notepad) to modify the host tables.
Result: The HOSTS file appears in the text editor. The HOSTS file consists
of a list of IP addresses followed by a server name.
ATTENTION
Incorrectly modifying a host table can cause extensive
network problems. Before you modify host tables, review
the information about hosts in the supporting
documentation for Microsoft Windows Server 2003.