Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 1279
October 2007 Managing security
Enable SSL on the E-mail Manager
Contact Center Multimedia/Outbound supports Secure Sockets Layer (SSL) to
protect data traveling between the e-mail server and the Contact Center
Multimedia/Outbound server. Follow the steps in this section to enable SSL on
the E-mail Manager.
Enabling SSL on the E-mail Manager
1 Open the mailservice.properties file. The mailservice.properties file is in
X :\Nortel\Contact Center Multimedia\Multimedia Server\Email Manager,
where X is the drive on which you installed your Multimedia server
software.
2 Copy the following lines into mailservice.properties file.
mail.pop3.socketFactory.class=javax.net.ssl.SSLSocketFactory
mail.pop3.socketFactory.fallback=false
mail.pop3.socketFactory.port=995
Note: Nortel recommends a false connection on the fallback. If you set
fallback to false, a secure connection cannot be established and the
operation fails. If you set the fallback to true, during a failure the connection
is unsecure.
3 Set the port to the correct value. Use the following steps to set the port
number:
a. Log on to the Multimedia Administrator.
b. Expand Server Administration .
c. Double-click Server Configuration .
d. In the Server Settings window, double-click Inbound Mail Server
(POP3).
Result: The E-mail Server Properties window appears.