Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1211 / 1618

Installation and Maintenance Guide 1211
October 2007 Maintaining the database
Create an immediate backup
Start the backup utility to configure an immediate backup. For each backup file,
specify a location to overwrite the previous backup file. It takes about 5 minutes
to back up 1 GB of data.
Note: A log is kept of the progress of the file backup. Use the backup.txt file in
the CCMMLogs folder to review the log file.
Perform a backup now to ensure the backup process works before you schedule
a backup. When you back up your database, you must select a folder for the back
up. Ensure that you map the drive and create a subfolder before beginning your
backup.
Shutting down the services
Nortel recommends that you shut down all services except the License, Starter
and Database services, while the backup is performed to eliminate exceptions.
Shut down the services manually by following these steps:
1 On the Windows Start menu, click All Programs > Nortel Contact Center
> Multimedia Server > CCMM Services Control .
Result: The CCMM Service Control window appears.
2 Under each of the following services, click Stop .
CCMM E-mail Manager
CCMM Manager Client
CCMM OAM
CCMM Outbound Scheduler
3 Click Exit to close the CCMM Service Control window.
ATTENTION
Do not stop the License Manager, the CCMM Starter
service, or the Caché Controller service.