Nortel Contact Center Manager, Installation And Maintenance Manual

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778 Contact Center Multimedia/Outbound
Migrating Contact Center 6.0 to a new server Standard 7.16
Step 28. Import the agent phonesets to the
TAPI database
You performed all of the telephony configuration in your contact center during
the configuration of your old Contact Center Multimedia server. If you are not
adding or changing the telephony configuration in your contact center, then
proceed to Step 36. “Understand the contact types” on page 824.
Downloading information from the CS 1000/Meridian 1 switch
Before you download information from the CS 1000/Meridian 1 switch, you
must create a switch configuration information text file on the Symposium TAPI
server.
To create a switch configuration information text file
To complete these steps, ensure that a cable is connected from the server to the
switch.
1 Open a text editor (such as Notepad).
2 Create a new text file called download.txt.
3 Save the download.txt file in the C:\Program Files\Nortel\CCT\TAPI\
directory on the Communication Control Toolkit server.
4 On the Start menu, choose All Programs > Accessories >
Communications > HyperTerminal to connect to the CS 1000/Meridian1
switch from the Communication Control Toolkit server.