Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 1217
October 2007 Maintaining the database
Create a scheduled backup
You can schedule backups on a daily or weekly basis. Each scheduled backup is
saved to the same device and file. You can select either a network location or a
tape drive for backing up the database, and only a network location for backing
up the e-mail attachments.
You must configure specific permissions to access and create scheduled backups
of the Multimedia database.
Note: A log is kept of the progress of the file backup. Use the backupsched.txt
file in the CCMMLogs folder to review the log file.
Shutting down the services
Nortel recommends that you shut down all services except the License service,
the Database service, and the Starter service while the backup is performed to
eliminate exceptions.
Shut down the services manually by following these steps:
1 On the Windows Start menu, click All Programs > Nortel Contact Center
> Multimedia Server > CCMM Services Control .
Result: The CCMM Service Control window appears.
2 Under each of the following services, click Stop .
CCMM E-mail Manager
CCMM Manager Client
CCMM OAM
CCMM Outbound Scheduler
3 Click Exit to close the CCMM Service Control window.
ATTENTION
Do not stop the License Manager, the CCMM Starter
service, or the Caché Controller service.