1274
Contact Center Multimedia/Outbound
Managing security
Standard 7.16
Select
Do not change the startup mode of the service
to avoid
changing the startup mode of the services on the server that are not
defined in the security policy.
16
Click
Next
.
17
On the Confirm Service Changes window, review the services that are
modified when you apply this policy to your system, and then click
Next
.
18
On the Open Ports and Approve Applications window, ensure the following:
80 (HTTP)
137 (NetBIOS name service)
1972 (ODBC connections)
ports used by CCMM OAM service (CCMMOAM.exe)
ports used by CCMM Manager Client service (MCMCService.exe)
Note:
It is not necessary to select all of the CCMM services since only the
services specified are used to listen for incoming connections.
19
To allow connections to port 1972 on the Contact Center Multimedia server,
do the following:
a.
On the Open Ports and Approve Applications window, click
Add
.
b.
Type the port number
1972
and under
Protocols
, select the
TCP
check
box.
c.
Click
OK
to return to the Open Ports and Approve Applications window.
20
You can further restrict what remote machines connect to the ports listed ,
by doing the following:
a.
On the Open Ports and Approve Applications window, click
Advanced
.
b.
Contact Center Multimedia requires that the following remote machines
are allowed to connect to the following ports:
80 (HTTP) (all Contact Center Agent Desktop and Outbound Campaign
Management Tool clients)
ports used by the CCMM OAM Service (CCMMOAM.exe)
1972 (Caché.exe)
21
Click
Next
.
22
On the Confirm Port Configuration window, review the Inbound Port
Configuration, and click
Next
.
Summary of Contents for Contact Center Manager
Page 2: ......
Page 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
Page 46: ...46 Contact Center Multimedia Outbound Standard 7 16...
Page 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 120: ...120 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 198: ...198 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 228: ...228 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Page 288: ...Installation and Maintenance Guide 288 October 2007...
Page 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 314: ...314 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 326: ...326 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 366: ...366 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 372: ...372 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 396: ...396 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 474: ...474 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 506: ...506 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Page 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Page 868: ...Installation and Maintenance Guide 868 October 2007...
Page 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 918: ...918 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Page 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Page 1070: ...Installation and Maintenance Guide 1070 October 2007...
Page 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Page 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Page 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Page 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Page 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Page 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Page 1594: ...1594 Contact Center Multimedia Outbound Standard 7 16...
Page 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Page 1616: ...Reader Response Form Reader Response Form...
Page 1617: ......