Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 573
October 2007 Upgrading licenses in your current installation
Step 13. Import additional contact center
users into CCT
This section describes importing contact center users configured in Contact
Center Manager Administration to the Communication Control Toolkit server.
Importing multiple resources is more reliable than adding the individual
resources one at a time. You must ensure that all of the agents you configured are
imported to the Communication Control Toolkit server.
Before importing Contact Center users, you must:
„
enable the Open Queue feature on Contact Center Manager Server
„
configure the Communication Control Toolkit server using the NCCT 6.0
Console
„
enable the Contact Management Framework
Importing Contact Center users
1 Make sure that the following Control Communication Toolkit server services
are stopped:
„
NCCT Server
„
NCCT TAPI Connector Service (if installed)
„
Nortel MPS Manager (if installed)
„
Nortel RSH Daemon (if installed)
To stop these services:
a. Click Start > Administrative Tools > Services .
b. Right-click each service, and then click Stop .
c. Close the Services window.
2 Close the NCCT 6.0 Console.
3 Restart the Data Access Layer service.
a. Click Start > Administrative Tools > Services .
b. Right-click Data Access Layer service, and then click Restart .