Installation and Maintenance Guide
1281
October 2007
Managing security
Although SMTP is left unsecure, once e-mail traverses the Internet, it is
unsecure. Implementations of secure SMTP vary as does the port number.
For more information, see the documentation for your e-mail server.
Result:
The configuration is complete. If an error is reported in the
EmailManager.log file:
javax.net.ssl.SSLHandshakeException: Could not
find trusted certificate indicating that the target mail server's SSL certificate
was signed with a certificate from a signing authority that is untrusted or
you are using a test certificate
, proceed to “Enabling SMTP Authentication
on your e-mail server” on page 1283.
5
Use Java keytool to enable trust for a signing authorities certificate. By
default, Java application SSL implementations automatically trust many of
the major certificate authorities such as Verisign or Thawte. However, if you
are using a test certificate you must add the following text to C:\Program
Files\Java\jrel.5.0\lib\security\cacerts:
keytool -import -alias mycacert -file mycacert.cer -
keystore
Replace
mycacert
with the actual name of the certificate. The keytool can
be run from C:\Program Files\Java\jre1.5.0\bin or any folder if the Java Bin
folder is in the System Path.
6
When you are prompted for a keystore password, use the default install
password for the JRE trust keystore,
changeit
.
7
After the certificate details are printed, you are prompted to Trust this
certificate.
8
Type
y
or
yes
, and then press return to update the keystore.
Result:
Your file appears as follows:
Owner: OU=For VeriSign authorized testing only. No
assurances (C)VS1997, OU=www.verisign.com/repository/
TestCPS Incorp. By Ref. Liab. LTD., O="VeriSign, Inc"
Issuer: OU=For VeriSign authorized testing only. No
assurances (C)VS1997, OU=www.verisign.com/repository/
TestCPS Incorp. By Ref. Liab. LTD., O="VeriSign, Inc"
Serial number: 52a9f424da674c9daf4f537852abef6e
Valid from: Sun Jun 07 01:00:00 BST 1998 until: Wed Jun
07 00:59:59 BST 2006
Certificate fingerprints:
Summary of Contents for Contact Center Manager
Page 2: ......
Page 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
Page 46: ...46 Contact Center Multimedia Outbound Standard 7 16...
Page 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 120: ...120 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 198: ...198 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 228: ...228 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Page 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Page 288: ...Installation and Maintenance Guide 288 October 2007...
Page 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 314: ...314 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 326: ...326 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 366: ...366 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 372: ...372 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 396: ...396 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 474: ...474 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 506: ...506 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Page 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Page 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Page 868: ...Installation and Maintenance Guide 868 October 2007...
Page 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 918: ...918 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Page 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Page 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Page 1070: ...Installation and Maintenance Guide 1070 October 2007...
Page 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Page 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Page 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Page 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Page 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Page 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Page 1594: ...1594 Contact Center Multimedia Outbound Standard 7 16...
Page 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Page 1616: ...Reader Response Form Reader Response Form...
Page 1617: ......