Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1479 / 1618

Installation and Maintenance Guide 1479
October 2007 Change the names or IP addresses of servers
Change the co-resident server IP address
To change a server name on a server on which Contact Center Manager Server
and Contact Center Manager Administration co-reside, complete the following
tasks:
1. Change the Nortel server subnet IP address on the co-resident server.
2. If you have a Domain Name Service (DNS) server in your network, update
the DNS with the IP address of your Contact Center Manager Server.
3. Update the IP address in Contact Center Manager Administration.
4. Ensure the IP address is updated for client PCs.
5. Ensure historical report output files reference the correct IP address.
6. On the Communication Control Toolkit server, update the HOSTS file, if
required.
7. On the Contact Center Multimedia, update the HOSTS file, if required.
Changing the IP address of a co-resident server
Perform a backup of the co-resident server before you change the IP address. For
more information about backing up the co-resident server, see the
Nortel
Contact Center Installation and Maintenance Guide for the co-resident server .
1 Shut down the Contact Center Manager Server services.
a. Click Programs > Nortel Contact Center > Manager Server >
Shutdown .
b. When prompted to shut down the services, click OK .
Result: The services shut down.
c. Click Accept .
2 From the Start menu, choose Control Panel .
3 Right-click Network Connections .
4 Right-click the LAN connection of the Nortel server subnet network
interface card, and then click
Properties .