Nortel Contact Center Manager, Installation And Maintenance Manual

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Installation and Maintenance Guide 277
October 2007 Using the Web communications customer interface
Configure properties for the sample CI Web
site
The web.xml file for the customer interface sample Web site is located in
webapps\CI_Sample_Website\WEB_INF folder of the Tomcat Servlet container.
You can configure the following items:
„
CCMM_HOSTNAME —The sample CI Web site uses the customer
interface Web services located on your Contact Center Multimedia server.
„
EMAILSERVER_HOSTNAME —The host name of the e-mail server
that is used to send e-mail using Java mail and Standard Mail Transfer
Protocol (SMTP). The sendmail.jsp page uses SMTP to send e-mail
messages to a Multimedia recipient address. The e-mail server must be
capable of relaying e-mail messages to an e-mail server configured in
Contact Center Multimedia.
„
PASSWORD_REMINDER_SKILLSET —The password reminder e-
mail contacts are created as closed contacts within this defined skillset. By
default, the password reminder skillset is set to EM_Default_Skillset. The
value of PASSWORD_REMINDER_SKILLSET is used by the
passwordReminder_WSClient.jsp page.
„
WEBCOMMS_HOSTNAME —The host name of the Web server hosting
the Web communications application.
„
WEBCOMMS_PORT —The port number used by the Web
communications application. The default value is 8080.
„
WEBCOMMS_PATH —The URL path used to access the Web
communications application. The default path is /WebComms/jsp/
index.jsp.
„
HTML_FORM_TO_ADDRESS —The default To e-mail address on the
page submitHTMLForm.jsp. The HTML_FORM_TO_ADDRESS must be
a valid Multimedia recipient address.
„
HTML_FORM_SUBJECT —The default subject on the page
submitHTMLForm.jsp. The default subject is HTML Form Submitted from
the Web.