Nortel Contact Center Manager, Installation And Maintenance Manual

Page: 1017 / 1618

Installation and Maintenance Guide 1017
October 2007 Changing the Active server
Step 3. Backup Server B
To back up the database and e-mail attachments, you must first start the CCMM
License Manager service and the CCMM Starter service. Then you must create a
destination for the backup, if you have not already.
For more information about backing up files, see Chapter 16, “Maintaining the
database.” It takes about 5 minutes to back up 1 GB of data from the Multimedia
database.
You must back up the current Multimedia database from Server B to a location
that is accessible from Server A.
Starting the License Manager and Starter services
You must start the CCMM License Manager service and the CCMM Starter
service. The CCMM Starter service in turn, starts the Caché Controller service.
1 On Server B, click Start > All Programs > Nortel Contact Center >
Multimedia Server > CCMM Services Control .
Result: The CCMM Service Control window appears.
2 Under each of the following services, click Start .
CCMM License Manager
CCMM Starter
3 Click Exit to close the CCMM Service Control window.
Creating the backup destination
You can back up the database to a file in one of the following locations:
„
a mapped drive on a network
„
a backup tape
If you are backing up e-mail attachments, you cannot backup your server on
tape.