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IP PBX

Administrator’s Manual

For CS-2200 / CS-3200 / CS-4200

Version

: 1.2

Date

: 15 Jun 2017

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Summary of Contents for CS-2200

Page 1: ...IP PBX Administrator s Manual For CS 2200 CS 3200 CS 4200 Version 1 2 Date 15 Jun 2017...

Page 2: ...Management P 10 Channel Status P 11 Dial Plan P 12 15 Description Dealing with Dial Plan P 12 Understanding Dial Rule P 13 Prefix and Strip Digits P 14 Day Night Mode Switching P 15 Feature Settings...

Page 3: ...2 Revision History Date Version Description 2 Mar 2016 1 0 Initial Version 17 Mar 2017 1 1 Corrected typo errors in some pages 15 Jun 2017 1 2 Added Revision History...

Page 4: ...Type in Username and Password Case sensitive 2 Press Login button to Login System will lock the user account if user input a wrong password for more than 3 times please use User Management module to...

Page 5: ...from backup 1 Backup Click on Backup Now located at top part of backup list table Restore Click on Restore on the desired restore date 2 Select the items need to backup or restore Config Files System...

Page 6: ...sion each extension requires one individual license ACD Module License for ACD Automatic Call Distribution module features including ACD Agent Status ACD Wallboard Agent Activity Log Agent Attendance...

Page 7: ...6 System Information System information module displays the most current system status and information such as Uptime Memory usage and Internal Storage usage...

Page 8: ...ncluding Name Username Password and select user s permission Hold Ctrl key to select multiple items in Permissions section 3 Click Submit Edit User 1 Press Edit link for the appropriate user and modif...

Page 9: ...for the user This field is Optional Dept Code Department Code for the user This field is Optional Account Name Select the appropriate user from the list if user is not within the list please add a us...

Page 10: ...ritirea system will show all call history 2 The table shows the call details Date Date and Time for the call made in the format of YYYY MM DD HH MM SS Account Account Name used related to Account Code...

Page 11: ...ward Number Call forward destination Forward Mode Call Forward Modes Off No Call Forward All Forward All Calls to specific telephone number Busy When extension is busy call forward to specific telepho...

Page 12: ...atus This page shows the system active calls users may hangup any of the listed channel by clicking on the channel link system will prompt for hang up confirmation click Yes to confirm hang up the spe...

Page 13: ...he digit send from the trunk is 630 the system will run the commands in PSTN dial plan group with dial rule 630 Dealing with Dial Plan When the number dialed or digit sent from trunk matches the dial...

Page 14: ...1 2 3 7 8 9 wildcard matches one or more characters Here are some examples Example 1 1XX dial rule matches any dial digits or digits send with 3 digits and starting with the digit 1 Example 2 123XX d...

Page 15: ...or 3 that s mean any digits within 100 399 With Dial Extension according to dial rule Prefix set to 5 and no strip digits The system will dial the extensions 5100 5399 since the Prefix setting adds t...

Page 16: ...g pstn_day and pstn_night for different modes 2 Go to dial plan group for incoming calls usually pstn group and click on Day Night Mode Switch located under the Dial Plan Group selection box 3 A scre...

Page 17: ...e for Call Pickup within the same Group Call Group and Pickup Group can be defined in VoIP Users module On Demand Recording Feature Code Feature for starting On Demand Recording duing conversation Bli...

Page 18: ...ase select the Dial Plan profile within Direct Dial for select menu 4 Setup the Actions to be run when caller reaches this IVR menu in Auto Run Action List unlimited number of actions can be added for...

Page 19: ...18 IVR Menu Cont Edit IVR Menu 1 Click on Edit for appropriate IVR Menu within the IVR Menu list 2 Change the settings and click Submit Example of IVR Menu...

Page 20: ...IAX Trunk page 2 Input the Trunk information Name Name for this trunk to be appeared in Dial Plan or IVR Username Username to login to this trunk Password Password for this trunk Host IP Address or D...

Page 21: ...trunk Check the box to make the system always do registration to the trunk Direct Dial In Extension Number to be automatically dialed for calls without DID number specifed DTMF Mode DTMF Mode for this...

Page 22: ...voice logs Note if no search critirea system will show all call history 2 The table shows the call details Date Date and Time for the call made in the format of YYYY MM DD HH MM SS Caller Channel Tele...

Page 23: ...ectory list E mail Optional Voice Mail notifications will be sent to this e mail if entered User s Password To be used in Voice Mail Web Login Remote Call Forward and Virtual Extension if feature avai...

Page 24: ...current call number of simultaneous calls limitation for this user Call Group Defines call groups for calls to this device e g 1 3 5 Pickup Group Defines pickup groups from this device e g 1 3 5 calls...

Page 25: ...lower bandwidth Hardware timer support needed Can Transfer Allow transfer feature for this extension account Qualify If checked monitoring on network connection between server and user is enabled DTMF...

Page 26: ...ce Date and Time of the message left before each message is played Annount Message Duration Announce message duration of the message before each message is played Max messages per folder Maximum numbe...

Page 27: ...needed please note that if no search critirea system will show all call history 2 The table shows the call details Date Date and Time for the call made in the format of YYYY MM DD HH MM SS Caller Tel...

Page 28: ...number within Old column for old messages 2 Message List will be shown information including Caller ID Date and Time Duration for the message click on any message listed to show message details 3 An...

Page 29: ...ssage removal or even check on Delete All to select all mail boxes press Delete button 3 A list of delete list and confirm message will be shown press Yes button to confirm or No button to cancel Rese...

Page 30: ...to add or append a caller ID Number for example Original Caller Name is 12345678 Variable input 9 CALLERID num New Caller number becomes 912345678 Change Language Cantonese Choose any langauge from dr...

Page 31: ...s is specified system will remove the number of digits specified from the front of the dialed numbers E g original number 201 with strip digits 1 system will send 01 Dial Extension Group Admin Departm...

Page 32: ...ce Bridge First user create pin First user creates the conference pin number Announce user count on joining System will announce number of users joined Announce user join leave System will announce th...

Page 33: ...is set calls will be hold in queue for the time specified and run the next command if timeout Realtime Monitor SIP Channels To perform real time call monitoring on specified channels A random channel...

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