Avaya IP Office Phone Manager, Installation Manual, Page: 59 / 411

IP Office Installation Page 58
15-601042 Issue 20b (16 July 2009) IP Office
2.31 Training
Avaya University provides a wide range of training courses for IP Office and its associated applications. This includes
courses necessary for IP Office resellers to become Avaya Authorized Channel Partners and for individuals to achieve IP
Office certification.
Details of all the course can be found on the Avaya University web site ( http://www.avaya-learning.com ). The site can be
used to check course availability and to book course. It also includes on-line courses and on-line course assessments. The
site requires users to setup a user name and password in order to track their personal training record.
The Avaya University site also includes details of the processes necessary for achieving different levels of product
certification. These processes allow installers and maintainers to achieve certification in different areas such as Selling,
Design, Implementation, Maintenance, Voicemail and Contact Centers. Levels of individual certification within those areas
are:
•
Avaya Certified Associate (ACA).
•
Avaya Certified Specialists (ACS).
•
Avaya Certified Expert (ACE).
Key IP Office courses are:
Course Course Code
IP Office Hardware and Applications Overview AVA00136WEN
IP Office Data Components AVA00138WEN
IP Office Voicemail Pro AVA00139WEN
IP Office Implementation Workshop AVA00140H00
IP Office Advanced Applications Workshop AVA00484H00
IP Office Telephones End-User Training AVA00619WEN
IP Office Telephones End-User Training ILT AVA00619H00
IP DECT (Europe only) AVA00757WEN
IP Office Maintenance and Troubleshooting Workshop AVA00758H00
IP Office Release 4.0 Product Delta –