Avaya IP Office Phone Manager Installation Manual Download Page 311

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IP Office Installation

Page 310

15-601042 Issue 20b (16 July 2009)

IP Office

10.10.2 Compact Business Center (CBC)

This is a licensed application. It receives data from the

IP Office Delta Server

application. The CBC is able to show details

of calls handled by up to 3 selected hunt groups. It can also display details of IP Office trunk usage. The CBC retains calls
details for 31 days.

As of December 2008 the IP Office Compact Business Center application is no longer sold by Avaya.

Details

DVD

Compact Contact Center 5.2 DVD (700451545)

License

Compact Business Center (IP400 CBC - 171993)

PC Requirements

Minimum PC Requirements

RAM

256MB

Hard Disk Free Space

10GB

Processor:

- Pentium

PIII 800Mhz

- Celeron

Celeron 3 800Mhz

- AMD

Athlon B 650Mhz

Additional Apps:

- Delta Server

Required on same PC or subnet.

Operating System Support

Server OS:

2000 Server

2003 Server

2008 Server

Client OS:

2000 Professional

XP Professional

Vista Business/Enterprise

Vista Ultimate

Ports

Component

Location - %ProgramFiles%\Avaya\IP Office\

Ports

CBC

CCC\CBC\CBC.exe

Summary of Contents for IP Office Phone Manager

Page 1: ... Technician Services Maintenance Agreements Purchasing Excess Telecom Equipment I will always do my best to match or beat any competitors bid Local 863 614 1900 Toll Free 866 770 4930 Fax 888 782 3072 Email telephoneman telephonemanofamerica com URL www TelephonemanOfAmerica com URL www shop telephonemanofamerica com AVAYA IP Office ...

Page 2: ...15 601042 Issue 20b 16 July 2009 IP Office Installation IP Office ...

Page 3: ...ach copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Av...

Page 4: ...8 5 3 Unpacking 79 5 4 IP500 Card Installation 83 5 5 Inserting the Feature Key 84 5 6 Applying Power 86 5 7 Installing the Admin Applications 88 5 8 Connecting the Manager PC IP500 89 5 9 Start Manager 90 5 10 Upgrading the Core Software 91 5 11 Check the CPU LED 92 5 12 Check the Card LEDs 93 5 13 Receiving the Configuration 94 5 14 Adding Licences 95 5 15 Adding External Expansion Modules 97 5 ...

Page 5: ...30 10 4 3 Digital Station 232 10 4 4 Phone 234 10 5 IP400 Trunk Cards 236 10 5 1 Analog Trunk Card Uni ATM4U 237 10 5 2 Analog Trunk Cards ATM4 237 10 5 3 BRI Trunk Cards 238 10 5 4 T1 PRI Trunk Cards 238 10 5 5 E1 PRI Trunk Cards 239 10 5 6 WAN Trunk Card 239 10 5 7 E1R2 PRI Trunk Cards 240 10 6 IP400 Internal Cards 240 10 6 1 Modem Cards 240 10 6 2 Wireless Card 241 10 6 3 Embedded Voicemail Mem...

Page 6: ...0 12 1 Cables 353 10 12 2 ANALOG Port 353 10 12 3 AUDIO Port 354 10 12 4 BRI Port So 355 10 12 5 BRI Port To 356 10 12 6 DC I P Port 356 10 12 7 DS Ports 357 10 12 8 RS232 DTE Port 358 10 12 9 EXPANSION Port 358 10 12 10 EXT O P Port 359 10 12 11 LAN Port 360 10 12 12 PF Port 361 10 12 13 PHONE POT Port 362 10 12 14 PRI Port 363 10 12 15 WAN Port 364 10 12 16 V 24 WAN Cable 365 10 12 17 V 35 WAN C...

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Page 8: ...IP Office Installation Page 7 15 601042 Issue 20b 16 July 2009 IP Office Installing IP Office Chapter 1 ...

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Page 10: ...onsibility to accurately establish the customer s requirements before installation and to ensure that the installation meets those requirements You should read and understand this documentation before installation You should also obtain and read the Avaya Technical Bulletins relevant to recent IP Office software and hardware releases to ensure that you are familiar with any changes to the IP Offic...

Page 11: ...ntries Avaya has decided to make its global product range compliant with the requirements of RoHS The actions taken vary In some cases equipment has been discontinued and is no longer available from Avaya In some cases new manufactured stock has been made RoHS compliant and keeps its existing SAP code In other cases the equipment has been replaced by a new RoHS compliant alternative with new SAP c...

Page 12: ...IP Office Installation Page 11 15 601042 Issue 20b 16 July 2009 IP Office System Overview Chapter 2 ...

Page 13: ...s section looks at the components that collectively form IP Office systems This includes aspects such as cabling and the need for additional non Avaya IP Office equipment This section provides just a general description of individual units For greater detail refer to the System Components section ...

Page 14: ...ort Expansion Base Card IP Office 5 0 IP500 Trunk Daughter Cards Many of the IP500 base cards can be fitted with a IP500 daughter card in order to support various types of trunk connections IP500 Analog Trunk Card IP500 BRI Trunk Card IP500 PRI Trunk Card IP Office 4 1 IP400 Cards The IP500 Legacy Carrier base card can be used to allow IP400 trunk cards and IP400 VCM cards to be added to the IP500...

Page 15: ...er Boxes Where the installation includes extensions in other buildings additional protective equipment is required This equipment may also be required in areas where the lightning risk is high Phones IP Office systems support a variety of Avaya digital and IP phones plus analog phones VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9 License Keys Various IP Office features and applications require a license key to...

Page 16: ... of an Embedded Voicemail memory card IP400 External Expansion Modules Additional extension and trunk ports can be added using a number of external expansion modules The number supported depends on the control unit type and the module type Power Supplies Each IP400 Office control unit and external expansion module is supplied with an external power supply unit Additional power supply units may als...

Page 17: ...t string unique to the feature being activated and the serial number of the Feature Key dongle see below installed in the system Feature Key Dongle A uniquely numbered dongle used to validate license keys Several different types of Feature Key dongle are available Application CD s DVD s The IP Office applications can be ordered on a number of CD s In addition they can be downloaded from the IP Off...

Page 18: ...P500 System Unit This control unit has four front slots for IP500 base cards It has an internal power supply unit and uses a mandatory credit card sized Smart Card Feature Key dongle It includes a 2 port ethernet LAN switch layer 3 managed on the rear IP412 Control Unit This unit supports 2 IP400 trunk cards of any type Up to 12 external expansion modules can be added plus 2 WAN3 10 100 modules It...

Page 19: ...ayer 2 unmanaged and an Ethernet WAN port IP406 V1 Control Unit Support for software up to IP Office 3 2 The IP406 Office control unit supports up to 180 extensions by using up to 6 Expansion modules It includes an eight port 10 100Mbps Ethernet LAN hub The IP406 V1 has been superseded by the IP406 V2 control unit IP403 Control Unit Support for software up to IP Office 3 2 The front panel of the I...

Page 20: ... 3 384 IP400 Trunk Cards Supported 2 2 2 2 Analog trunk cards Quad BRI trunk cards Single PRI trunk cards Dual PRI trunks cards Slot A WAN port card IP500 Trunk Daughter Cards 0 0 4 3 IP500 Analog trunks 16 12 IP500 BRI trunk channels 32 24 IP500 PRI trunk channels 240 180 VCM Cards IP400 VCM Cards 1 2 2 2 IP500 VCM Cards 2 2 Maximum voice compression channels 30 60 128 128 Dimensions Height x Wid...

Page 21: ...ble in two variants providing 2 or 8 analog extension ports for the connection of analog phones The card can be fitted with an IP500 daughter card which then uses the additional 4 RJ45 ports for connections This card accepts one IP500 daughter card of any type Maximum 4 per IP500 control unit When fitted with an IP500 Analog Trunk daughter card the Phone 8 base card supports 1 power failure extens...

Page 22: ...d is not supported PRI T1 Dual PRI T1 PRI 30 E1 1 4 Dual PRI E1 PRI 30 E1R2 RJ45 Dual PRI E1R2 RJ45 BRI 8 UNI ANLG 4 Uni US only VCM 4 VCM 8 VCM 16 VCM 24 VCM 30 IP500 4 Port Expansion Base Card This card adds an additional 4 expansion ports for external expansion modules The card is supplied with four 2m yellow interconnect cables This card does not accept an IP500 daughter card Maximum 1 per IP5...

Page 23: ...ard This card can be added to an IP500 base card except the IP500 Legacy Card Carrier base card It allows that base card to then also support 4 analog loop start trunks When fitted to an IP500 Analog Phone 8 base card the combination supports 1 power failure extension to trunk loop start only connection Maximum 4 per IP500 control unit IP500 BRI Trunk Daughter Card This card can be added to an IP5...

Page 24: ...Edition Control Units All versions of the Small Office Edition control include either two or four integral analog trunk ports on the front of the unit In addition a single IP400 trunk card can be fitted to the rear of the unit IP400 Control Units The IP406 V2 and IP412 can be fitted with up to 2 IP400 trunk cards Except where otherwise indicated it is recommended that Slot B is used first IP500 Co...

Page 25: ... Quad BRI Trunk Card Provides support for 4 RJ45 BRI 2B D trunk ports These can be configured to ETSI or AusTS013 operation The ports include 100ohm termination Single PRI T1 Trunk Cards Supports PRI 23B D trunks and T1 Robbed Bit 24B trunks through a single RJ45 port The mode of operation is selected in the IP Office configuration Single E1 PRI Trunk Cards Supports PRI 30B D trunks through a sing...

Page 26: ...2 meter 6 6 expansion interconnect cable can be used in place of the standard blue cable 4 Yellow cables are supplied with the IP500 4 Port Expansion card The WAN3 10 100 module differs in that it connects via a LAN port on its front to one of the control unit s LAN ports This type of external expansion module is not supported by IP500 control units Pre IP Office 5 0 IP500 systems require an IP500...

Page 27: ...nal Expansion Modules Expansion modules include an external power supply unit PSU and a 1m blue interconnect cable They do not include a locale specific power cord for the external PSU or any phone extension cables Variant Country SAP Code SOE IP406 V2 IP41 2 IP500 IP500 4 Port Exp Analog Trunk IP400 Analog Trunk 16 North America CALA 700211360 Europe 700241680 New Zealand 700241698 Digital Statio...

Page 28: ...le This cable must be used when connecting to expansion ports on the rear of a control unit When connecting to expansion ports on an IP500 4 Port Expansion card a yellow 2 meter 6 6 expansion interconnect cable can be used in place of the standard blue cable 4 Yellow cables are supplied with the IP500 4 Port Expansion card The WAN3 10 100 module differs in that it connects via a LAN port on its fr...

Page 29: ...dditional 16 ANALOG ports for connection of analog trunks Supports both loop start and ground start trunks Currently only available for the US locale Use with ground start trunks requires that the trunk module and the IP Office control unit are grounded IP500 BRI So8 Module Provides 8 ETSI BRI So ports for the connection of ISDN devices This unit is not intended to support BRI trunks IP500 Digital...

Page 30: ...ng on the variant an additional 16 or 30 DS ports for supported Avaya digital phones This module has been superseded by the Digital Station V2 IP400 Digital Station Module V2 DS16 V2 DS30 V2 Provides depending on variant an additional 16 or 30 DS ports for supported Avaya digital phones Supersedes the previous Digital Station module IP400 Phone Module Phone8 Phone16 Phone30 Provides depending on v...

Page 31: ...rear an additional three 37 way D type WAN ports These can be used for the connection of V 24 V 35 and X 21 WAN services The module connects to the control unit via a LAN port rather than an expansion port The WAN3 has been superseded by the WAN3 10 100 and is not supported by IP Office 3 2 and higher IP Office systems are restricted to a maximum of 2 WAN3 modules regardless of the control unit ty...

Page 32: ...uto attendant options The cards used are specially formatted compact flash cards Embedded Voicemail Memory Cards SAP Code Small Office Edition IP406 V2 IP412 IP500 Small Office Edition Memory Card Supports a 64Mb Compact Flash card fitted in a PCMCIA slot caddy This provides up to 10 hours of compressed message and prompt storage Compression uses voice compression channels during usage 700289721 I...

Page 33: ...annels are available For the Small Office Edition control unit either 3 or 16 voice compression channels with 40ms echo cancellation are pre built into the module These cannot be changed For IP500 control units voice compression channels can be added using either IP400 VCM modules mounted on a IP500 Carrier Card or using IP500 VCM cards VCM Cards SAP Code Small Office Edition IP406 V2 IP412 IP500 ...

Page 34: ...log Digital Station V1 Phone V1 IEC60320 C7 45W Earthed PSU Small Office Edition IEC60320 C13 60W Earthed PSU IP406 V2 IP412 IP400 Digital Station V2 IP400 Phone V2 IP400 So8 IP400 WAN3 10 100 IP500 Phone 30 IP500 Digital Station 30 IP Phones and Phone Add Ons 1151D1 All phones with XM24 Phone add ons All phones with EU24 EU24BL Phone add ons unless using Class 3 PoE 4600 and 56000 Series IP Phone...

Page 35: ...ppropriate power cord must be obtained locally Power Cord Type Power Outlet Plug Type Locales SAP Codes Earthed Power Cords IEC60320 C13 Control Units IP500 IP406 V2 IP412 Small Office Edition IP400 External Expansion Modules Digital Station V2 Phone V2 So8 WAN3 10 100 IP500 External Expansion Modules BRI So8 Digital Station 16 30 Phone 16 30 CEE7 7 Schuko Europe and South Africa 700289762 BS1363 ...

Page 36: ...S would support a 500VA 50 load for 16 minutes Therefore the lower the percentage of capacity used the increasingly longer the UPS runtime typically up to 8 hours maximum Remember also that for most UPS s the ratio of discharge to full recharge time is 1 10 How many output sockets does the UPS provide Multiple UPS units may be required to ensure that every item of supported equipment has its own s...

Page 37: ...er LAN port without requiring any rewiring of the cables in between Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician Trunk Connections The majority of IP Office trunk ports ...

Page 38: ...ices RJ45 to RJ45 Grey 700213481 3m 9 10 100m 328 LAN Interconnect Cable Connects WAN3 module to the control unit Replace with a LAN crossover cable for IP412 control units Green 700213465 1m 3 3 LAN Crossover Cable Used for connection of IP devices to LAN ports on the IP412 control unit Black 700213473 3m 9 10 100m 328 V 24 WAN Cable 37 Way D type plug to 25 way D type plug 700213416 3m 9 10 5m 1...

Page 39: ... lightning risk WARNING During installation do not assume that ground points are correctly connected to ground Test ground points before relying on them to ground connected equipment The ground point on IP Office control units and external expansion modules are marked with a or symbol Ground connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional grou...

Page 40: ...Digital Station Expansion module DS ports only ITWLinx towerMAX DS 2 Supports up to 4 connections This device was previously referred to as the Avaya 146E Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Office expansion module and control unit and IROB devices must be connected to the protectiv...

Page 41: ...ontrol Unit IP500 External Expansion Modules Wall Mounting The Small Office Edition control unit can be wall mounted if required The base of the unit includes mouldings suitable for this purpose and an additional securing bracket is supplied with the unit The IP500 control unit can also be wall mounted if not using an external expansion units An IP500 wall mounting kit is required in addition to s...

Page 42: ...ack Mounting Kit SAP 700429202 This kit contains all the components required for the rack mounting of a single IP500 control unit or IP500 external expansion module This includes screws for fixing of the brackets to the module bolts for securing the module in the rack and cable tidy brackets IP400 Rack Mounting Kit SAP 700210800 This kit contains all the components required for the rack mounting o...

Page 43: ... the dongle or onto a label on the dongle Feature Key Type Description SOE IP406 V2 IP412 IP50 0 SAP Code Smart Card Inserts into a dedicated slot on the rear of the IP500 control unit This card is required on IP500 systems even if not using any IP Office licenses MU Law 700417470 A Law 700417488 Serial Plugs directly into the DTE serial port on the rear of the control unit allowing PC less operat...

Page 44: ...ing Software and Features The example above the IP Office also a license for Voicemail Pro This initial Voicemail Pro license provide for 4 ports between the IP Office system and the Voicemail Pro PC Additional Voicemail Pro ports licenses can be added to cumulative increase the number of port up to the limit supported by the particular type of IP Office control unit When a license key is entered ...

Page 45: ...02SW 5610 5620 5621 Softphone Phone Manager Pro PC Softphone application requires Phone Manager Pro and Phone Manager IP Audio licenses T3 IP T3 IP Compact T3 IP Classic T3 IP Comfort Europe Middle East and Africa SIP Extensions These phones attach using IP Endpoint licenses Others Other IP softphones and hardphones require entry of an IP Endpoints license Functionality beyond making and answering...

Page 46: ...ed IP Office systems All modules within an IP Office should run the same level of core software Doing otherwise will lead to incorrect operation of the system By default the IP500 runs in a software mode called IP Office Express To run in full IP Office mode requires the addition of various licenses Upgrading Upgrading is performed using the Upgrade Wizard tool within the IP Office Manager applica...

Page 47: ... into the IP Office system s RAM memory If this is the case the IP Office will offer to reboot in Offline mode and then attempt to continue the validated upgrade In offline mode the IP Office only supports the service necessary to allow upgrading for example it does not support Small Community Networking SCN If in offline mode for more than 15 minutes without being upgraded the IP Office will rebo...

Page 48: ... Argentina Latin Spanish ena Australia UK English nlb Belgium Dutch frb Belgium French ptb Brazil Brazilian frc Canada Canadian French esl Chile Latin Spanish chs China Mandarin eso Colombia Latin Spanish dan Denmark Danish fin Finland Suomi fra France French deu Germany German ell Greece Greek zhh Hong Kong Cantonese hun Hungary Hungarian isl Iceland Icelandic ind India UK English ita Italy Itali...

Page 49: ...IP Office voicemail servers can provide the appropriate language prompts In all cases the system locale can be overridden by setting a different user locale EVM Indicates that the locale is recognized by Embedded Voicemail and appropriate language prompts are then used If an unsupported locale is used Embedded Voicemail will attempt the best match using the first two characters of the locale VM Li...

Page 50: ... upgradeable Avaya phones can request new software System Status Application This application can be used to inspect the current status of IP Office lines and extensions and to view records of recent alarms and events It runs as a Java application Feature Key Server This application is required for IP Office systems where licenses are being validated against a parallel or USB port Feature Key dong...

Page 51: ...their PC This mode requires further licenses in addition to the Phone Manager Pro licenses TAPILink Lite The Microsoft Telephony Application Program Interface TAPI allows TAPI compliant applications to interact with IP Office phones by installing an IP Office TAPI driver TAPILink Lite does not require any licenses entered into the IP Office system s configuration It allows TAPI compliant applicati...

Page 52: ...led voicemail email to send messages or message alerts to a user s email mailbox This however is a one way process with no link back to the user s voicemail mailbox on whether the email has been read or deleted UMS allows this to become a two way process where users can play voicemail messages through their email mailbox or voicemail mailbox UMS can be used to allow email access through the follow...

Page 53: ...quire a license in the IP Office configuration Only one Delta Server can be used with each IP Office system Compact Contact Center CCC CCC is a reporting application designed for use in call centers It provides a range of both real time and historical reporting options CCC consists of a CCC Server application that receives call information from the IP Office Delta Server and a number of client app...

Page 54: ...atus Forward All Calls Forward on Busy Forward on No Answer Do not Disturb Retrieving the extension locale language Set and clear the message waiting lamp Enable and disable group membership Generate and detect DTMF digits and tones requires the TAPI WAV driver TAPI WAV driver Provides software based support for voice processing Purchasing the CTI Link Pro RFA license key also enables 4 ports of v...

Page 55: ...tion packages for all the main IP Office administration and user applications It replaces the separate DVD s previously used for IP Office user application and administrator application suites 700472863 Voicemail Pro ScanSoft TTS DVD 2 Contains text to speech engines for use with Voicemail Pro s TTS functions Supports the same languages as Voicemail Pro pre recorded prompts except Hungarian It is ...

Page 56: ...ed whenever a IP device trunk or extension needs to communicate with a non IP device trunk or extension See Voice Compression Channels A network assessment is a mandatory requirement For support issues with VoIP Avaya may request access to the network assessment results and may refuse support if those are not available or satisfactory A network assessment would include a determination of the follo...

Page 57: ... Office s TDM bus Therefore a voice compression channel is required for each IP device involved in a conference This includes services that use conference resources such as call listen intrusion call recording and silent monitoring Page Calls to IP Device Page calls require 1 voice compression channel per audio codec being used by any IP devices involved IP Office 4 0 and higher only uses G729a fo...

Page 58: ...is needed for all tones and for non direct media calls Measuring Channel Usage The IP Office System Status Application can be used to display voice compression channel usage Within the Resources section it displays the number of channel in use It also displays how often there have been insufficient channels available and the last time such an event occurred The IP500 VCM cards the level of channel...

Page 59: ...des details of the processes necessary for achieving different levels of product certification These processes allow installers and maintainers to achieve certification in different areas such as Selling Design Implementation Maintenance Voicemail and Contact Centers Levels of individual certification within those areas are Avaya Certified Associate ACA Avaya Certified Specialists ACS Avaya Certif...

Page 60: ...rs to register in order to provide the user with access to details of their training record See Training Avaya Community http www aucommunity com This is the official discussion forum for Avaya product users However it does not include any separate area for discussion of IP Office issues Avaya IP Office Knowledge Base http marketingtools avaya com knowledgebase Access to an on line regularly updat...

Page 61: ... overridden by the addition of an IP500 Upgrade Standard to Professional license to the IP Office 500 configuration Features not detailed in the table below are not affected directly by Standard Edition or Professional Edition mode selection Feature Standard Professional Extensions 32 272 External Expansion Modules Applications Phone Manager All modes 1 SoftConsole 1 IP Office TAPI Delta Server Co...

Page 62: ...IP Office Installation Page 61 15 601042 Issue 20b 16 July 2009 IP Office System Overview IP500 Standard Professional Edition ...

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Page 64: ...IP Office Installation Page 63 15 601042 Issue 20b 16 July 2009 IP Office Planning Chapter 3 ...

Page 65: ...ll Office Edition systems allow a minimum clearance of 75mm 3 inches On IP500 systems allow a minimum clearance of 90mm 3 5 inches Additional Clearance Care should be taken to ensure that the positioning of the modules does not interrupt air flow and other factors that may affect environmental requirements This is especially important on IP500 control units which have ventilation slots at the side...

Page 66: ...uly 2009 IP Office Planning Space Requirements IP400 Control Units and External Expansion Modules IP500 Control Unit When wall mounted a clearance of 500mm is required on all sides The ventilation slots on the rear and sides should not be covered or blocked ...

Page 67: ...ure that likely activities near the system will not cause any problems e g access to and maintenance of any other equipment in the area 15 o Where ventilation holes are present on any of the IP Office units those holes should not be covered or blocked 16 o The surface must be flat horizontal for free standing or rack mounted installations Wall Mounting In additional to the requirements above the f...

Page 68: ...nstallation later in this manual we recommend that you use a customer PC that will eventually remain on site Ideally this will be the same PC that will be used as the customers Feature Key server and or voicemail server 6 o Indelible marker for cable labelling Parts Required 1 o Cable ties 2 o Cabling labels 3 o IP Office CD Pack Contains IP Office Administration Applications CD IP Office User App...

Page 69: ...IP Office Installation Page 68 15 601042 Issue 20b 16 July 2009 IP Office ...

Page 70: ...IP Office Installation Page 69 15 601042 Issue 20b 16 July 2009 IP Office Pre Configuration Chapter 4 ...

Page 71: ...ved with the customer in advance of the on site installation reducing the number of post installation changes required Creating a New Configuration Manager can be used to create a new configuration specifying the locale control unit type expansion modules and trunk cards in the process This then gives a default configuration onto which the customer requirements can be prepared Importing Settings M...

Page 72: ...ng a New Configuration 1 Click in the main toolbar or select File Offline Create New Config from the menu bar 2 Select the Locale for the system This defines a range of features such as default telephony settings Click Next 3 Fixed Length Numbering is supported for IP Office 4 1 The value can be None or 3 to 9 Click Next If a value is selected all default extension user and hunt group extension nu...

Page 73: ...oding Open the file in Notepad and use the Save As option to rename the file and select UTF 8 encoding Import the UTF 8 version of the file into Manager Exporting from Manager into Excel Do not double click on the file exported from Manager Start Excel and use File Open to select the file Excel will recognize that the file uses UTF 8 encoding and will start its text file importation wizard Follow ...

Page 74: ...nse License License Key ShortCode Code Telephone Number Feature User Name Extension User Restriction Rights Voicemail Email Configuration Proprietary format Notes Hunt Group Apart from Name Extension and Voicemail Email the fields use a 1 or 0 value for on or off License The License field is for information only and is ignored during import Following import the License name may appear as invalid w...

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Page 76: ...IP Office Installation Page 75 15 601042 Issue 20b 16 July 2009 IP Office IP500 Basic Installation Chapter 5 ...

Page 77: ... be required for wall and or rack mounting and to fashion ground cable connections suitable to local requirements Tools Required 1 o 5mm Flat blade screwdriver 2 o Crosshead screwdriver 3 o Anti static wrist strap and ground point 4 o PC with IP Office Admin suite Manager and System Status application and RJ45 Ethernet LAN port 5 o RJ45 RJ45 Ethernet LAN Cable 6 o Tools and materials suitable for ...

Page 78: ...be part of the IP Office system installation that documentation should be obtained read and understood prior to the installation 4600 5600 Series IP Phone Installation Embedded Voicemail Installation Voicemail Pro Installation Delta Server SMDR Installation Compact Business Center CBC Installation Compact Contact Center CCC Installation Contact Store Installation Compact DECT Installation IP DECT ...

Page 79: ...nd ensure that you have the correct items Report any errors or omissions to the equipment supplier o Retain All Packaging and Documentation While unpacking the equipment retain all the packaging material Fault returns are accepted only if repackaged in the original packaging If performing a staged installation the original packaging will also assist when repacking equipment to be moved to the fina...

Page 80: ...orrect anti static protection steps should be taken before handling circuit boards During this process power to the IP Office control unit must be switched off and disconnected General Notes Cards can be fitted in any order into any available slots The only exception is the IP500 4 Port Expansion card which can only be installed in right hand slot 4 It is recommended that cards are fitted from lef...

Page 81: ...in their intended position and two screws and washers are supplied for final attachment to the base card Tools Required 1 o 5mm Flat blade screwdriver 2 o Anti static wrist strap and ground point Procedure Installing an IP500 Trunk Daughter Card 1 Check that correct cards have been supplied 2 Ensure that you are wearing an anti static wrist strap connected to a suitable ground point 3 On the base ...

Page 82: ...cards Any card not listed is not supported Cards are supplied with 2 plastic stand off pillars Trunk cards are also supplied with a replacement blanking plate which are not required with the IP500 Tools Required 1 o 5mm Flat blade screwdriver 2 o Anti static wrist strap and ground point Procedure Installing a Carrier Card 1 Check that correct cards have been supplied 2 Ensure that you are wearing ...

Page 83: ...ompleted 3 Allowing the card to rest against the bottom of the slot begin sliding it into the control unit When half inserted check that the card rails have engaged with the slot edges by trying to gently rotate it I the card does rotate remove it and begin inserting it again 4 The card should slide in freely until almost fully inserted At this point apply pressure at the base of the front of the ...

Page 84: ... static protection steps should be taken before handling circuit boards 4 During this process power to the IP Office control unit must be switched off and disconnected Parts Required IP500 Feature Key The correct key will depend on the locale The listing below is typical and may not apply in all cases Ensure that the serial number of the key shown on the card is recorded o Mu Law Used in North Ame...

Page 85: ...ositioning of the equipment near a socket outlet 2 Switch on power to the control unit 3 New IP Office 500 control units are supplied with a base software level of 4 0 0 The CPU LED on these units will flash red until the unit is upgraded to the required level of released IP Office core software 4 The CPU LED on units that have already been upgraded from 4 0 0 will go through a green red cycle sev...

Page 86: ...faults to being a DHCP client and uses the IP address information supplied by the DHCP server If no DHCP Server responds the control unit defaults to being the DHCP server for the LAN using the following settings For its LAN1 it allocates the IP address 192 168 42 1 and IP Mask 255 255 255 0 It supports 200 DHCP clients using the addresses range 192 168 42 2 and 192 168 42 201 the IP Mask 255 255 ...

Page 87: ...e system alarms and calls in progress o Previous System Monitor Not required This application is only required for supporting IP400 systems running pre IP Office 4 0 software It is not required for IP500 control units o Call Status Not required This application is only supported for pre 4 0 IP Office systems For IP Office 4 0 and higher it has been replaced by the System Status Application above P...

Page 88: ...t to match your Windows regional setting Click Next 4 Select whether only the current Windows logon account should be able to run the Admin Suite applications or whether they will be available to all users of the PC Click Next The previous selection does not affect the IP Office Feature key server application if installed That application runs as a service whenever the PC is running 5 If required ...

Page 89: ...t Connection to a Defaulted IP Office Control Unit 1 Check that the TCP IP properties for the Manager PC s Local Area Network connection are set as follow Fixed IP address 192 168 42 203 Subnet mask 255 255 255 0 Default gateway 192 168 42 1 2 Connect the LAN cable from the PC s LAN port the LAN 1 port on the IP Office control unit 3 Check that the orange LED lamp on the IP Office LAN port is on T...

Page 90: ...w seconds it should list the control unit that is being setup The default name used is the control units MAC address If the system required was not found the address used for the search can be changed Enter or select the required address in the Unit Broadcast Address field and then click Refresh to perform a new search 5 Click the check the box next to the system and then click OK 6 The name and p...

Page 91: ...ration As and save a copy of the configuration file onto the PC This action should be completed before upgrading any IP Office system 3 Select File Advanced Upgrade 4 The UpgradeWiz is started and scans for IP Office unit using the Unit Broadcast address Adjust this address and click Refresh if the expected modules are not shown 5 For each the unit found the UpgradeWiz displays the module type its...

Page 92: ...t is upgraded to the required level of released IP Office core software Normal Power On Sequence When power to the control unit is switched on the normal sequence for the CPU LED is as follows 1 Steady Red for 3 seconds 2 Off for 10 seconds 3 Flashing alternate red green for 4 seconds 4 The LED should be steady green following successful start up Note that the IP500 cards on the front of the contr...

Page 93: ...or Red Flashing Initializing Red Flash every 5 seconds Okay IP500 VCM Base Card LEDs 1 to 8 are unlabelled They are used to indicate voice compression channel usage Each LED lit represents 12 5 of the available voice compression channel capacity in use total card capacity rather than licensed capacity LED1 is used for general card status Flash every 5 seconds Okay IP500 Trunk Daughter Cards Daught...

Page 94: ...the system and then click OK 5 The name and password request is displayed The name and password must match one of those setup through the security settings The default name and password for full configuration settings access is Administrator and Administrator 6 Successful receiving of the configuration is shown by the full configuration tree being shown in the left hand panel With no configuration...

Page 95: ...te the license keys matches that of the Feature Key dongle installed and that all the licenses required have been included Importing a License csv File 1 Copy the License csv file to the Manager PC 2 Start Manager and receive the IP Office system s configuration 3 Select File Import Export Import 4 Click the button next to Look In and browse to and select the folder containing the license file 5 T...

Page 96: ...able 4 Yellow cables are supplied with the IP500 4 Port Expansion card The WAN3 10 100 module differs in that it connects via a LAN port on its front to one of the control unit s LAN ports This type of external expansion module is not supported by IP500 control units Pre IP Office 5 0 IP500 systems require an IP500 Upgrade Standard to Professional license to support external expansion modules This...

Page 97: ...ct the expansion interconnect cable from the module s EXPANSION port to the first free EXPANSION port on the control unit 4 Make careful note of the port used and include this detail on the cable label and any other system records 5 Switch on power to the module Wait for the center LED on the front of the module to change from red to green 6 Switch on power to the control unit 7 Once the control u...

Page 98: ... Office 3 2 software the name and password now requested are a Service User name and password stored within the IP Office The default name and password for security settings access are security and securitypwd 6 The Manager should load and display the IP Office control unit s security settings 7 Select General On the tab displayed the Security Administrator section contains the default name and pa...

Page 99: ...vironment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature Tma specified by the manufacturer o Operating Temperature 0 C 32 F to 40 C 104 F o Operating Humidity 10 to 95 non condensing 3 Reduced Air Flow Installation of the equipment in a rack should be such that the amount of air ...

Page 100: ...IP Office Installation Page 99 15 601042 Issue 20b 16 July 2009 IP Office IP500 Basic Installation Rack Mounting ...

Page 101: ...IP Office Installation Page 100 15 601042 Issue 20b 16 July 2009 IP Office Only the screws M3 x 6mm provided with the mounting kit should used to attach the brackets to the control unit ...

Page 102: ...xisting environmental requirements for an IP Office system the following additional requirements apply when wall mounting a unit The wall surface must be vertical flat and vibration free A minimum clearance of 500mm 19 7 inches is required on all sides The unit must be orientated as shown when mounted That is with the base card slots facing right when viewed from in front of the unit The brackets ...

Page 103: ...IP Office Installation Page 102 15 601042 Issue 20b 16 July 2009 IP Office The brackets must be used as shown with the deeper tray like bracket used at the bottom of the wall mounted control unit ...

Page 104: ...nstallation Page 103 15 601042 Issue 20b 16 July 2009 IP Office IP500 Basic Installation Wall Mounting Only the screws M3 x 6mm provided with the mounting kit should used to attach the brackets to the control unit ...

Page 105: ...hem to ground connected equipment The ground point on IP Office control units and external expansion modules are marked with a or symbol Ground connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or green and yellow sleeve for a protective ground Additional protective equipment In addition to grounding additional protective equipment will b...

Page 106: ...nal ground or green and yellow sleeve for a protective ground IP500 Control Unit On IP500 control units the ground point is located above the RS232 DTE port External Expansion Modules On expansion modules the ground point is a 4mm screw located towards the right on the rear of the module On some older modules the dedicated ground point screw is not present In those cases the top center cover fixin...

Page 107: ...he System Status Application is enabled for the Administrator service user For other service users use of System Status Application must be enabled through the IP Office s security settings Objective Allow SSA to be used to check the correct installation of additional equipment Procedure 1 Select Start Programs IP Office System Status 2 On the Logon menu enter the required details For a default sy...

Page 108: ...IP Office Installation Page 107 15 601042 Issue 20b 16 July 2009 IP Office IP500 Basic Installation Running System Status Application ...

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Page 110: ...IP Office Installation Page 109 15 601042 Issue 20b 16 July 2009 IP Office IP400 Basic Installation Chapter 6 ...

Page 111: ...packing slip and ensure that you have the correct items Report any errors or omissions to the equipment supplier o Retain All Packaging and Documentation While unpacking the equipment retain all the packaging material Fault returns are accepted only if repackaged in the original packaging If performing a staged installation the original packaging will also assist when repacking equipment to be mov...

Page 112: ...resource within the system alarms and calls in progress o Previous System Monitor Not required This application is only required for supporting IP400 systems running pre IP Office 4 0 software It is not required for IP500 control units o Call Status Not required This application is only supported for pre 4 0 IP Office systems For IP Office 4 0 and higher it has been replaced by the System Status A...

Page 113: ...nal setting Click Next 4 Select whether only the current Windows logon account should be able to run the Admin Suite applications or whether they will be available to all users of the PC Click Next The previous selection does not affect the IP Office Feature key server application if installed That application runs as a service whenever the PC is running 5 If required select the destination to whi...

Page 114: ...n the front of the control unit Initially this LED will be red After approximately 10 seconds it should change to green During this time other LED s may flash as the unit goes through its power on self test cycle IP Office Default Settings The following are the basic default configuration settings for an IP Office system System Name MAC address of the control unit System Password password License ...

Page 115: ...owing settings For its LAN1 it allocates the IP address 192 168 42 1 and IP Mask 255 255 255 0 It supports 200 DHCP clients using the addresses range 192 168 42 2 and 192 168 42 201 the IP Mask 255 255 255 0 and default gateway address 192 168 42 1 the Control Unit s LAN1 address For its LAN2 if supported it allocates the IP address 192 168 43 1 and IP Mask 255 255 255 0 Note that the IP Office do...

Page 116: ...quired Procedure Direct Connection to a Defaulted IP Office Control Unit 1 Check that the TCP IP properties for the Manager PC s Local Area Network connection are set as follow Fixed IP address 192 168 42 203 Subnet mask 255 255 255 0 Default gateway 192 168 42 1 2 Connect the LAN cable from the PC s LAN port the LAN 1 port on the IP Office control unit 3 Check that the orange LED lamp on the IP O...

Page 117: ... setup The default name used is the control units MAC address If the system required was not found the address used for the search can be changed Enter or select the required address in the Unit Broadcast Address field and then click Refresh to perform a new search 4 Click the check the box next to the system and then click OK 5 The name and password request is displayed The name must match a Mana...

Page 118: ...d then Select Unit 4 Enter the IP Address and Password see below of the IP Office control unit you want to monitor For a new or defaulted control unit the IP address is 192 168 42 1 and the password is password Following installation the IP Office control unit can be configured with a specific Monitor Password for Monitor access to an IP Office system If the IP Office does not have a Monitor Passw...

Page 119: ...ffice control unit must be switched off and disconnected Parts and Equipment Required o VCM Card Check that the correct card has been supplied The number and maximum capacity supported varies between different IP Office control units All cards are supplied with 2 plastic snap in stand off pillars VCM Cards SAP Code IP406 V2 IP412 Voice Compression Modules 25ms echo cancellation VCM5 700185119 VCM1...

Page 120: ...e locate the two holes in the control unit circuit board Insert the stand off pillars into these holes For the IP412 either slot can be used in any order 6 Using minimal force and checking that the pins are correctly located push the card onto the jumper block and stand off pillars 7 If other cards are being fitted proceed to 08 Fitting Modem Cards 8 Slide the control unit cover back on and replac...

Page 121: ...disconnected Parts and Equipment Required o Modem Card Check that the correct card has been supplied The number and maximum capacity supported varies between different IP Office control units All cards are supplied with 2 plastic snap in stand off pillars Modem Cards SAP Code IP406 V2 IP412 Internal Modem Card Modem 12 Provides 12 V 90 modem channels 700343452 Modem 2 Card Provides 2 V 90 modem ch...

Page 122: ... the card as a template locate the two holes in the control unit circuit board Insert the stand off pillars into these holes 6 Using minimal force and checking that the pins are correctly located push the card onto the jumper block and stand off pillars 7 If other cards are being fitted proceed to Fitting Trunk Cards 8 Slide the control unit cover back on and replace the cover screws 9 Reapply pow...

Page 123: ...ice control unit must be switched off and disconnected Parts and Equipment Required o Trunk Card or Cards Check that the correct card has been supplied The number and maximum capacity supported varies between different IP Office control units All cards are supplied with 2 plastic snap in stand off pillars IP400 Trunk Cards IP406 V2 IP412 Analog Trunk Card ATM4 Analog Trunk Card ATM4U Quad BRI Trun...

Page 124: ...ircuit board Insert the stand off pillars into these holes Except where otherwise indicated it is recommended that Slot B is used first The IP406 V2 only supports dual PRI cards in Slot A 7 Using minimal force and checking that the pins are correctly located push the card onto the jumper block and stand off pillars Coaxial E1R2 Trunk Cards Only For these trunk cards care must be taken to ground th...

Page 125: ...ider to establish which ends they want grounded Procedure 1 Use the two jumpers supplied with the card match the ground selection of the line provider For example if the line provider wants the IP Office Rx1 grounded place a jumper across the two Rx1 pins of jumper block J6 2 Connect the ground strap spade end B to the spade connection on the board 3 Connect the other end of the ground strap C to ...

Page 126: ...d The side ventilation slots on the IP500 control unit should not be covered or blocked Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might hav...

Page 127: ...ed loosely fit the module into the rack system in its intended position 3 If required add the cable guide brackets 7 before finally tightening the nuts and bolts 4 If required connect the module ground points to the rack ground point This should be done using 14AWG solid wire with either a green sleeve functional ground or green and yellow sleeve protective ground 5 Continue installation and setup...

Page 128: ...ower supply unit and cables for the ports on the front of the module must be ordered separately Warnings No cable other than an Expansion Interconnect cable should be used Use of any alternate cable will lead to system failure Installation Requirements o Installation space either on or under the existing IP Office control unit o Switched power outlet socket o Free EXPANSION port on the rear of the...

Page 129: ... power supply 3 Connect the blue expansion interconnect cable from the module s EXPANSION port to the first free EXPANSION port on the control unit 4 Make careful note of the port used and include this detail on the cable label and any other system records 5 Switch on power to the module Wait for the center LED on the front of the module to change from red to green 6 Switch on power to the control...

Page 130: ...pecific power cord for the power supply unit and cables for the WAN ports on the rear of the module must be ordered separately Installation Requirements o Installation space either on or under the existing IP Office control unit o Switched power outlet socket o System password o Free LAN port on the front of the control unit o Grounding Requirements o Functional Ground Connection of a functional g...

Page 131: ...power to the WAN3 10 100 module 4 Switch on power to the IP Office Control Unit 5 Using Manager receive the configuration from the IP Office system 6 Select Control Unit If the WAN3 10 100 module is not listed right click and select New A Select WAN unit window appears which will allows the network to be scanned for the WAN3 unit 7 When the unit is located select it and then OK 8 Send the configur...

Page 132: ...nts before relying on them to ground connected equipment The ground point on IP Office control units and external expansion modules are marked with a or symbol Ground connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or green and yellow sleeve for a protective ground Additional protective equipment In addition to grounding additional prot...

Page 133: ...ted adjacent to trunk card Slot B On some older units the dedicated ground point screw is not present In those cases the left hand 3mm fixing screw on the Slot B blanking plate can be used as an alternate ground connection point A toothed washer should be added to ensure good contact Expansion Modules On expansion modules the ground point is a 4mm screw located towards the right on the rear of the...

Page 134: ...stems For IP Office Systems with software Level 2 0 or earlier the upgrade procedure must be done from a PC with a fixed IP address on the same subnet and LAN segment as the IP Office Multi Stage Upgrades Due to the need to adjust internal memory allocation and configuration storage for certain upgrades some control units need to perform a multi stage upgrade process The table below indicates the ...

Page 135: ...ctable for the first stage For systems including WAN3 modules untick the WAN3 modules Each WAN3 module should be upgraded separately once the control unit and modules in the same system have been upgraded 10 Select Upgrade 11 The system password will be requested Enter it and click OK 12 Validated Upgrade If using the Validated option a number of actions take place as follows Firstly the upgrade w...

Page 136: ...IP Office Installation Page 135 15 601042 Issue 20b 16 July 2009 IP Office IP400 Basic Installation Upgrading the Core Software ...

Page 137: ... and password now requested are a Service User name and password stored within the IP Office The default name and password for security settings access are security and securitypwd 6 The Manager should load and display the IP Office control unit s security settings 7 Select General On the tab displayed the Security Administrator section contains the default name and password used to access the IP ...

Page 138: ...next to the system and then click OK 5 The name and password request is displayed The name and password must match one of those setup through the security settings The default name and password for full configuration settings access is Administrator and Administrator 6 Successful receiving of the configuration is shown by the full configuration tree being shown in the left hand panel With no confi...

Page 139: ...he System Status Application is enabled for the Administrator service user For other service users use of System Status Application must be enabled through the IP Office s security settings Objective Allow SSA to be used to check the correct installation of additional equipment Procedure 1 Select Start Programs IP Office System Status 2 On the Logon menu enter the required details For a default sy...

Page 140: ...IP Office Installation Page 139 15 601042 Issue 20b 16 July 2009 IP Office IP400 Basic Installation Running System Status Application ...

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Page 142: ...IP Office Installation Page 141 15 601042 Issue 20b 16 July 2009 IP Office Phone Installation Chapter 7 ...

Page 143: ...ice SIP Phone Installation Manual This section assumes that phones are being connected to IP Office within an existing RJ45 structured cabling system If phone connections are being made through older punchdown wiring systems then the installer is expected to be qualified and approved for that type of installation Out of Building Connections Connection to analog and digital phones not located in th...

Page 144: ...ncluded o Phone connection cable These phones are not supplied with a line cord The cable required will depend on the ports provided at each user position o RJ45 to RJ11 Cable This type of cable will be required if an structured cabling system has been used o RJ11 to RJ11 Cable This type of cable is required if a traditional RJ11 phone socket has been provided at the user position o IP Office conn...

Page 145: ...maller box size 5 Slide off the plastic wedge and reattach it in the opposite position so that the phone is now angled for use on a desk 6 Connect the handset cord to the handset 7 Connect the handset cord to the port labeled HAC This is normally located on the left hand side of the phone 8 Connect the line cord to the port marked with a symbol 9 Connect the line cord to the desk socket 10 The pho...

Page 146: ...lastic wedge in its original position The self taping screw can be used to lock the plastic wedge in position 8 Just below the phones hook switch is a small plastic square Remove this and then reinsert it so that a plastic lug projects out towards the hook switch This helps ensure that the handset stays in position when the phone is wall mounted 9 Connect the handset cord to the handset 10 Connect...

Page 147: ...ware 5 The firmware loaded into the phones has a major and minor version The Major version in the example above is shown as FWV 2 and the minor version is shown as REL 2 00 6 Press Exit to exit self test mode Procedure Checking the Firmware on a 2420 or 5420 Phone 1 Select OPTION 2 Select Self Test The display should now show details of the phone s currently installed firmware 3 The firmware loade...

Page 148: ...tory and within it the files turn_on bat and turn_off bat 2 Right click on turn_on bat and select Edit 3 Locate the entry IP Address and replace this with the IP address of the IP Office system 4 Close the file and save the changes 5 Repeat steps 2 to 4 for the file turn_off bat 6 Ensure that Manager is running Manager acts as the TFTP server from which the phones will request firmware files 7 Dou...

Page 149: ...is cable should only be connected to the port marked EU24 on suitable phones Doing otherwise will cause damage to the EU24 EU24BL and the equipment to which it is attached An 1151 Power Supply Must Be Used The EU24 and EU24BL require the phone to use an additional 1151 type power supply unit Procedure Installing an EU24 EU24BL 1 Disconnect the existing phone cable from the phone socket to the phon...

Page 150: ...the indicated releases GBM32 Release 1 0 8 IF MODEL4 SEQ 1616 goto PHONEAPP1616 goto END Check phone application version PHONEAPP1616 SET BMAPPNAME GBM32_B_1_0_8 hex goto GETSET Get additional configuration files GETSET GET 46xxsettings txt END Upgrade Procedure Please follow the following steps to do the upgrade step by step 1 Remove all BM32 button modules from the 1616 phones 2 Place the firmwa...

Page 151: ...stems running IP Office 2 1 or 3 0DT software the first programmable button must be set as a call appearance button This requirement is necessary for the correct operation of phone functions such as call log For systems running IP Office 3 0 or higher excluding 3 0DT the first 3 programmable buttons must be set as call appearance buttons This requirement is necessary for the correct operation of f...

Page 152: ... with the user when the configuration was loaded This can be overridden by selecting Display All Buttons This may be necessary for users who switch between different phones using hot desking or have an expansion unit attached to their phone 4 For the required button either select the button and then click Edit or double click the button 5 Edit the settings as required Use the button to display the...

Page 153: ...l the user log off The Base Extension value set against extensions in the IP Office configuration indicate the default associated user of the extension it is not the extension number of that port Objective To change a user s or users extension number Procedure 1 Renumbering all extensions and users The following process allows all user extension numbers to be shift up or down by a set amount Any s...

Page 154: ...l extension number 5 If the user has an extension with which they are associated by being the extension s Base Extension setting that setting is not automatically updated If the user should still be associated with that extension by default the extension must be updated manually to match the user s new extension number This part of the process requires an IP Office system reboot as it changes exte...

Page 155: ...on and change its Base Extension setting to 203 ie to now match User B s extension number If IP Office Manager is set to validate edits it will warn that this change conflicts with the existing Base Extension setting of another extension Ignore the warning at this stage 4 Click OK Locate the other extension with the Base Extension set to 203 ie matching User B s extension number 5 Select that exte...

Page 156: ...stallation Swapping Extension Users User who do have a login code and are set to Forced Login will have to complete the process at their new extension using the login process 8 The user IP Office configuration settings including their extension numbers will move between the extensions ...

Page 157: ...IP Office Installation Page 156 15 601042 Issue 20b 16 July 2009 IP Office ...

Page 158: ...IP Office Installation Page 157 15 601042 Issue 20b 16 July 2009 IP Office External Trunk Configuration Chapter 8 ...

Page 159: ...at any time and will ignore any other possible clock sources If no clock source is available the IP Office can use its own internal clock if necessary The Clock Quality setting on each line is set to one of the following Network If available the clock signal from this trunk can be used as the IP Office s clock source Fallback If available the clock signal from this trunk can be used as the clock s...

Page 160: ...er that trunk should provide the clock source for the network or whether the trunk is unsuitable For E1R2 trunks the Clock Quality setting is on the Advanced tab 3 Ensure that only one trunk is set to Network This should preferably be a direct digital trunk to the central office exchange 4 One other trunk can be set a Fallback should the selected Network trunk connection be lost If possible this s...

Page 161: ...ple on a system with an ATM4 trunk card fitted but only two analog trunks actually connected failure to disable the other two trunks within the IP Office configuration will cause 50 of outgoing call attempts to fail Objective Remove unused trunks and channels from the IP Office configuration Procedure 1 Within the IP Office configuration select Line 2 For each line set those lines or channels that...

Page 162: ...R2 Trunks Select the Channels tab Select those channels that are not used and click Edit For T1 set the Type to Out of Service For T1 PRI set the Admin field to Out of Service For E1R2 trunks set the Line Signalling Type to Out of Service H323 SIP and SES Lines Set the outgoing line group to a value that is not used by any short codes ...

Page 163: ...calls Previously on outgoing calls any prefix on the digits received by the trunk to dial was removed since that prefix will not be valid at the central office exchange Unlike previous IP Office releases IP Office 4 0 does not do this and so whichever short codes are used to route a call to a trunk they must be setup so as to remove the dialing prefix Objective Ensure the correct prefix is added t...

Page 164: ...IP Office Installation Page 163 15 601042 Issue 20b 16 July 2009 IP Office External Trunk Configuration Prefix Dialing BRI E1 PRI S0 and QSIG Trunks ...

Page 165: ...IP Office Installation Page 164 15 601042 Issue 20b 16 July 2009 IP Office ...

Page 166: ...IP Office Installation Page 165 15 601042 Issue 20b 16 July 2009 IP Office Additional Processes Chapter 9 ...

Page 167: ...e need to adjust internal memory allocation and configuration storage for some upgrades the control unit may need to perform multi stage upgrade process The table below indicates the require upgrade paths Control Unit bin File Unvalidated Only Validated IP406 V2 ip406u bin 2 1 3 0 3 0 999 3 1 3 1 999 3 2 5 0 IP412 ip412 bin 1 3 2 1 2 1 3 0 3 1 3 2 5 0 IP500 ip500 bin 4 0 0 5 0 Multiple Managers If...

Page 168: ...irst stage For systems including WAN3 modules untick the WAN3 modules Each WAN3 module should be upgraded separately once the control unit and modules in the same system have been upgraded 10 Select Upgrade 11 The system password will be requested Enter it and click OK 12 Validated Upgrade If using the Validated option a number of actions take place as follows Firstly the upgrade wizard performs i...

Page 169: ...User password is displayed at the bottom of the Service tab as the Incoming Password 3 Setup RAS If CHAP is to be used on this link then the Encrypted Password option must be checked in the Service and in the RAS service The name of the RAS service must match the name of the Service at Site B Note that if the RAS settings are given the same name as the Service and User they are automatically linke...

Page 170: ...s pressed and is indicated by the CPU LED Press Duration seconds CPU LED Action Summary 0 to 5 Off None None 5 to 10 Orange Reboot When Free Reboot when free with new incoming outgoing call barring A reboot using the reset button is recorded in the Audit Trail 10 to 30 Flashing orange Erase Configuration Immediate Reboot Erase the configuration alarm log and audit trail Immediate reboot without wa...

Page 171: ...pansion module DS ports only ITWLinx towerMAX DS 2 Supports up to 4 connections This device was previously referred to as the Avaya 146E Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Office expansion module and control unit and IROB devices must be connected to the protective ground point in ...

Page 172: ...not be used for extensions that are external to the main building The protection device should be installed as per the instructions supplied with the device The ground points on the IP Office control unit and the DS modules must be connected to a protective ground using 18AWG wire with a green and yellow sleeve Typically the IROB s 2 RJ45 EQUIPMENT ports are straight through connected to the 2 RJ4...

Page 173: ...16 barrier boxes can be used with any Phone module CAUTION PHONE POT ports on the front of control units must not be used for extensions that are external to the main building The Phone Barrier Box does not connect the ringing capacitor in Phone V1 modules Main Building Barrier Box Secondary Building RJ11 Connect to PHONE POT port on the Phone module using cable supplied with the barrier box RJ45 ...

Page 174: ...es Internal wires for example extension leads going directly to the IP400 Phone modules Wires from external telephone going directly to the barrier boxes IP Office Barrier Boxes SAP Code IP400 Phone Barrier Box 81V Use with Phone V1 module Includes an RJ45 to RJ11 cable and a functional earth lead 700293897 IP400 Phone Barrier Box V2 101V Use with Phone V2 module Includes an RJ45 to RJ11 cable and...

Page 175: ...round wire to the protective earth screw in the center of the Point on the back of the Barrier Box 3 The rack mounting strip has threaded M4 earthing pillars Connect the other end of the barrier box ground wire using M4 washers and nuts to the earthing pillar on that side of the rack mounting strip 4 Using 14AWG wire with green and yellow sleeve connect one of the earthing pillars to the buildings...

Page 176: ...n closed Relay Off open and Relay Pulse State Switch 1 Switch 2 Closed 39 42 Open 40 43 Pulse 41 44 9 5 1 Port Connection These ports are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close for 5 seco...

Page 177: ...eatures The example above the IP Office also a license for Voicemail Pro This initial Voicemail Pro license provide for 4 ports between the IP Office system and the Voicemail Pro PC Additional Voicemail Pro ports licenses can be added to cumulative increase the number of port up to the limit supported by the particular type of IP Office control unit When a license key is entered into the IP Office...

Page 178: ...ther directly onto the dongle or onto a label on the dongle Feature Key Type Description SOE IP406 V2 IP412 IP50 0 SAP Code Smart Card Inserts into a dedicated slot on the rear of the IP500 control unit This card is required on IP500 systems even if not using any IP Office licenses MU Law 700417470 A Law 700417488 Serial Plugs directly into the DTE serial port on the rear of the control unit allow...

Page 179: ...must be kept Parallel Port Feature Key A 25 pin Parallel port 1 set to bidirectional operation in the PC s BIOS Bidirectional parallel port operation is the normal default on most PCs WARNING Do not connect a printer to the parallel port Feature Key dongle Poorly wired printer cables or printers that have not been earthed correctly can cause the parallel port Feature Key to stop working USB Featur...

Page 180: ... to set the location of the feature key For a serial port license key set the License Server IP Address to be blank 5 Click OK 6 Select License 7 To add a license click and select License Enter the new license click OK 8 The Status of the new license should show Unknown and name the license as expected If its Status is Unknown and name Invalid the most likely cause is incorrect entry of the licens...

Page 181: ...s field is used to set the location of the feature key The default is a 255 255 255 255 broadcast address This is okay for many sites but it is recommend that the IP address of the PC running the Feature Key Server software is entered 12 Click OK 13 Select License 14 To add a license click and select License Enter the new license click OK 15 The Status of the new license should show Unknown and na...

Page 182: ... 701 Feature Dial 3 Send the configuration to the Control Unit Any call coming into the main system on DID 123456 will now be passed directly to the first port If you wish to assign DID s from your main pool to individual ports and avoid network charges when dialing between them try variations on the following 1 You have DID ranges for example 7325551000 to 7325551099 You wish to assign 7325551000...

Page 183: ... an incoming video call on the PRI lines configured above to an SO8 module requires the following 1 Create a dial short code that has the SO port as its destination Line Group For this example the following was used Short Code 1500 Number Feature Dial Line Group 601 the SO8 port number 2 Create an Incoming Call Routing that routes the appropriate calls to that short code For this example the follo...

Page 184: ...Network Interface S T Interface ISDN Version IEUS v18 a00320 Admin General Setup Admin Video Network ISDN Video Network Country USA Language English USA Auto Answer Yes AllowDial Yes Allow User Setup Yes Maximum Time on Call 480 Country Code 1 Area Code 732 Number A blank Number B blank ISDN Switch Protocol Standard ETSI Euro ISDN User Setup Admin Video Network IMUX Auto Answer Yes PIP Auto Far Co...

Page 185: ... control unit type level of software routing table information up time etc Traps Supported by IP Office 2 0 and above When certain events occur a devices SNMP agent can send details of the event to the SNMP manager This is called an SNMP trap These appear in the event log of the SNMP manager Most SNMP manager s can be configured to give additional alerts in response to particular traps Management ...

Page 186: ...ng used The details below cover the two SNMP manager applications tested HP Open View Network Node Manager 1 Copy the following MIB files to the applications MIBs folder MIB File Source a rfc2737 entity mib mib snmp_mibs standard folder on OpenView Install CD b avayagen mib mib snmp_mibs IPOffice folder on IP Office Admin CD c ipo prod mib mib snmp_mibs IPOffice folder on IP Office Admin CD d ipo ...

Page 187: ...ice Administrator Applications CD to the SNMPc mibfiles directory 2 In the SNMPc mibfiles directory open the files STANDARD mib and SNMPv2 SMI mib in Notepad 3 In the SNMPv2 SMI mib file find the definition of zeroDotZero and copy this to the clipboard 4 In the STANDARD MIB file find the SNMPv2 SMI section and paste in the definition of zeroDotZero from the clipboard before the end of this section...

Page 188: ...response will include details of the control unit type and the current level of core software 9 8 4 Enabling SNMP Trap Sending In Manager receive the control unit s configuration 1 Double click System from the Configuration Tree panel and select the SNMP tab 2 Ensure that SNMP Enabled is ticked 3 Using either Trap Destination 1 or Trap Destination 2 enter the following information Enter the IP Add...

Page 189: ...onfigured License Key Server ipoGenLKSCommsOperationalEvent Communication with the configured License Key Server established or reestablished ipoGenLKSCommsErrorEvent Currently not used ipoGenLKSCommsChangeEvent Currently not used ipoGenVMSCommsFailureEvent Loss of communication to the voicemail system ipoGenVMSCommsOperationalEven t Link to the voicemail system established or reestablished ipoGen...

Page 190: ...in relation to link status changes Integral Modules Trap Modem Voice Compressor ipoGenEntityFailureEvent ipoGenEntityOperationalEvent Where ipoGenEntityFailureEvent and ipoGenEntityOperationalEvent traps are issued for voice compressor modules in relation to data access problems that result in code reload Other Plug In Modules The ipoGenEntityChangeEvent trap is issued for changes to the PCMCIA ca...

Page 191: ... external expansion modules are not used The RS232 DTE ports on the control units can be used for system maintenance and connection of serial terminal adaptors On IP400 control units the port can also be used for connection of the IP Office serial port licence key dongle An asynchronous terminal program such as HyperTerminal is also required Configure this for operation via a PC serial port as fol...

Page 192: ...backup configuration stored in non volatile Flash memory enter erasenvconfig The Hello command prompt reappears when the action is completed 8 To reboot the IP Office enter reboot The IP Office will reboot and restart with a defaulted configuration 9 Close the terminal program session 10 Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit...

Page 193: ...termined by the IP500 Smart Card installed Depending on the variant different sets of short codes are created for the default configuration Refer to the IP Office Manager application help for full details Default DHCP Data Settings When a defaulted IP Office control unit is switched on it requests IP address information from a DHCP Server on the network This operation will occur whether the LAN ca...

Page 194: ...ations settings 1 WARNING Ensure that you have a backup copy of the IP Office s configuration before performing this action 2 Attach the serial cable between the PC and the DTE port on the IP Office control unit 3 Start the terminal program on your PC Ensure that it has been setup as listed in DTE Port Settings Within a HyperTerminal session the current settings are summarized across the base of t...

Page 195: ... that there is an entry that matches the MAC Address IP Address and bin file used by the system the first two details can be found in the Module settings in the system s configuration file 2 If an entry is not present create a new entry Then close and restart Manager 3 Under File Preferences ensure that Manager is set to 255 255 255 255 Also check that Enable BootP Server is checked 4 Select View ...

Page 196: ...ce control unit 7 Start the terminal program on your PC Ensure that it has been setup as listed in DTE Port Settings Within a HyperTerminal session the current settings are summarized across the base of the screen 8 Arrange the program windows so that the Terminal program and Manager TFTP Log are visible at the same time 9 Switch off power to the IP Office control unit 10 Power on the control unit...

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Page 198: ...IP Office Installation Page 197 15 601042 Issue 20b 16 July 2009 IP Office System Components Chapter 10 ...

Page 199: ...Unit This control unit has four front slots for IP500 base cards It has an internal power supply unit and uses a mandatory credit card sized Smart Card Feature Key dongle It includes a 2 port ethernet LAN switch layer 3 managed on the rear IP412 Control Unit This unit supports 2 IP400 trunk cards of any type Up to 12 external expansion modules can be added plus 2 WAN3 10 100 modules It includes a ...

Page 200: ...net LAN switch layer 2 unmanaged and an Ethernet WAN port IP406 V1 Control Unit Support for software up to IP Office 3 2 The IP406 Office control unit supports up to 180 extensions by using up to 6 Expansion modules It includes an eight port 10 100Mbps Ethernet LAN hub The IP406 V1 has been superseded by the IP406 V2 control unit IP403 Control Unit Support for software up to IP Office 3 2 The fron...

Page 201: ...nation of IP500 trunk daughter cards and up to 2 IP400 trunk cards VCM Card Slots 4 Up to a maximum of 128 channels using 2 IP500 VCM cards and or 2 IP400 VCM cards Voicemail Channels Maximum 40 usable for Voicemail Pro TAPI WAV connection sessions subject to available licenses maximum 30 pre IP Office 5 0 Locales Supported in all IP Office locales Software Level IP Office core software level 4 0 ...

Page 202: ...ffice LAN RJ45 sockets These ports form a managed layer 3 Ethernet switch The ports are full duplex 10 100Mbps auto sensing MDI crossover ports WAN Used for connection of a function or protective ground Use of a ground for all systems is recommended and for some locales may be a regulatory requirement Name Description Country SAP Code IPO 500 Base Unit IP Office 500 Base Unit 700417207 Smart Card ...

Page 203: ...ons subject to available licenses Locales Supported in all IP Office locales Software Level IP Office core software level 1 3 minimum Bin file ip412 bin Power Supply The unit is supplied with an earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the unit s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is ...

Page 204: ...rds of all types except WAN port trunk card Normally Slot B should be used first Trunks cards are supplied with replacement external blanking plates suitable for the trunk card port connections SLOT B WAN 37 Way D Type socket Used for the connection of V 24 V 35 or X 21 WAN service Used for connection of a function or protective ground Use of a ground for all systems is recommended and for some lo...

Page 205: ...d Dual PRI trunk cards in Slot A only VCM Card Slots 1 up to maximum voice compression channels capacity of 30 channels Voicemail Channels Maximum 20 usable for Voicemail Pro TAPI WAV connection sessions subject to available licenses Locales Supported in all IP Office locales Software Level IP Office core software level 2 1 27 minimum Bin file ip406u bin Power Supply The unit is supplied with an e...

Page 206: ...DI MDIX PHONE Used for connection of analog phones Not suitable for out of building connections Four wire analog phones should be connected via a master socket containing ringing capacitors SLOT A Used for trunk cards of all types except WAN port trunk card Normally Slot B should be used first Dual PRI trunk cards supported in Slot A only Trunks cards are supplied with replacement external blankin...

Page 207: ...20 channels Data Channels 24 of which 20 usable for Voicemail Pro TAPI WAV connection sessions subject to available Voicemail Pro Port and TAPI WAV licenses Locales Supported in all IP Office locales Software Level IP Office core software level 2 1 27 minimum to 3 2 maximum Bin file ip406 bin Power Supply The unit is supplied with a 2 Pin 40W external power supply unit The PSU has an integral powe...

Page 208: ...eration using the UPLINK button on the control unit In MDIX Out MDI SLOT A Used for trunk cards of all types except Dual PRI trunk cards Normally Slot B should be used first Trunks cards are supplied with replacement external blanking plates suitable for the trunk card port connections SLOT B WAN 37 Way D Type socket Used for the connection of V 24 V 35 or X 21 WAN service Used for connection of a...

Page 209: ...ta Channels 20 of which 10 usable for Voicemail Pro TAPI WAV connection sessions subject to available Voicemail Pro Port and TAPI WAV licenses Locales Supported in all IP Office locales Software Level IP Office core software level 1 0 to 3 2 maximum DT Port Support IP Office 3 0 and higher software does not support the use of DT ports IP403 DT modules are supported on IP Office 3 0 but use of the ...

Page 210: ...MDI crossover operation using the UPLINK button on the control unit In MDIX Out MDI POT Used for connection of analog phones Not suitable for out of building connections SLOT A Used for trunk cards of all types except Dual PRI trunk cards Normally Slot B should be used first Trunks cards are supplied with replacement external blanking plates suitable for the trunk card port connections SLOT B USB ...

Page 211: ...IP Office Installation Page 210 15 601042 Issue 20b 16 July 2009 IP Office Control units are supplied with an external power supply unit but not a locale specific power cord ...

Page 212: ...rence Parties 21 with a maximum of 8 parties in any particular conference Trunks Cards 1 Trunk card slot for ATM4 Quad BRI Single T1 PRI or single WAN port trunk cards Sections of the rear panel are removable to provide cable connection to the installed trunk card For the WAN port card a complete replacement back panel is provided VCM Card Slots None Either 3 or 16 voice compression channels are p...

Page 213: ...ded for two wire analog phones For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors During power failure PHONE port 1 is directly connected to ANALOG trunk port 2 Not suitable for out of building connections On some older Small Office Edition control units these ports are labeled as POT rather than PHONE WAN RJ45 socket 10 100Mbps Ethernet LAN por...

Page 214: ... The auto negotiating 10 100 BaseT LAN hub provides access to networks and or up to eight IP telephones The DT ports support Avaya 20 series telephones DT ports are set to A Law PCM encoding at default but can be programmed to µ Law PCM encoding An IP401 Compact Office 2 can be expanded to an IP401 Compact Office 4 In addition the IP401 Compact Office can be fitted with any of the following option...

Page 215: ...able in two variants providing 2 or 8 analog extension ports for the connection of analog phones The card can be fitted with an IP500 daughter card which then uses the additional 4 RJ45 ports for connections This card accepts one IP500 daughter card of any type Maximum 4 per IP500 control unit When fitted with an IP500 Analog Trunk daughter card the Phone 8 base card supports 1 power failure exten...

Page 216: ...ted is not supported PRI T1 Dual PRI T1 PRI 30 E1 1 4 Dual PRI E1 PRI 30 E1R2 RJ45 Dual PRI E1R2 RJ45 BRI 8 UNI ANLG 4 Uni US only VCM 4 VCM 8 VCM 16 VCM 24 VCM 30 IP500 4 Port Expansion Base Card This card adds an additional 4 expansion ports for external expansion modules The card is supplied with four 2m yellow interconnect cables This card does not accept an IP500 daughter card Maximum 1 per I...

Page 217: ...hen fitted with an IP500 Analog Trunk daughter card During power failure extension port 8 is connected to the analog trunk port 12 Intended for connection to two wire analog phones the ports do not include a ringing capacitor For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors Maximum per IP500 Control Unit 4 IP500 Daughter Card Support 1 Analog ...

Page 218: ...s card Supports Provides 8 DS ports for digital stations supported except 4406D 4412D and 4424D Maximum per IP500 Control Unit 3 IP500 Daughter Card Support 1 Digital Station Ports 1 8 Green On Phone detected LED1 is used for card status Red On Error Red Flashing Initializing Red Flash every 5 seconds Okay Daughter Card Ports 9 12 LED use depends daughter card type IP500 Analog Trunk Card IP500 BR...

Page 219: ...an IP500 control unit Supports The following IP400 cards are supported Cards not listed are not supported PRI T1 Dual PRI T1 PRI 30 E1 1 4 Dual PRI E1 PRI 30 E1R2 RJ45 Dual PRI E1R2 RJ45 BRI 8 UNI ANLG 4 Uni US only VCM 4 VCM 8 VCM 16 VCM 24 VCM 30 Maximum per IP500 Control Unit 2 IP500 Daughter Card Support Name Description SAP Code IPO 500 Carrier Card IP Office 500 Carrier Card 700417215 Panels...

Page 220: ... VCM32 IP500 VCM64 G 711 32 64 G 729a 30 60 G 723 22 44 Maximum per IP500 Control Unit 2 IP500 Daughter Card Support 1 LEDs 1 to 8 are unlabelled They are used to indicate voice compression channel usage Each LED lit represents 12 5 of the available voice compression channel capacity in use total card capacity rather than licensed capacity LED1 is used for general card status Flash every 5 seconds...

Page 221: ...necting to expansion ports on an IP500 4 Port Expansion card a yellow 2 meter 6 6 expansion interconnect cable can be used in place of the standard blue cable 4 Yellow cables are supplied with the IP500 4 Port Expansion card The WAN3 10 100 module differs in that it connects via a LAN port on its front to one of the control unit s LAN ports This type of external expansion module is not supported b...

Page 222: ...og Trunk Daughter Card This card can be added to an IP500 base card except the IP500 Legacy Card Carrier base card It allows that base card to then also support 4 analog loop start trunks When fitted to an IP500 Analog Phone 8 base card the combination supports 1 power failure extension to trunk loop start only connection Maximum 4 per IP500 control unit IP500 BRI Trunk Daughter Card This card can...

Page 223: ...uipment see Lightning Protection Out of Building Connections DTMF and LD dialing Adjustable echo cancellation default 16ms Selectable to Off 8 16 32 64 and 128 milliseconds Power Fail Port when fitted to an IP500 Analog Phone 8 base card During power failure extension port 8 is connected to the analog trunk port 12 License No license required Maximum per IP500 Control Unit 4 IP Office Software Lev...

Page 224: ...l Unit 4 IP Office Software Level 4 0 S Bus Connection On IP Office 4 2 systems the card can be switched from To trunk mode to So mode This mode requires additional terminating resistors and an ISDN crossover cable connection see BRI Port So This card is approved for use in the following countries Brazil New Zealand China Russia India South Africa Argentina United Arab Emirates UAE Australia Europ...

Page 225: ...s via ports 9 and 10 of the host IP500 base card Port 11 and 12 can be used as test points for connection of test and monitoring equipment for the adjacent port Licenses The IP Office system supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and PRI mode selected require IP500 Universal PRI Additional Channels licenses added...

Page 226: ... Provides an additional 16 ANALOG ports for connection of analog trunks Supports both loop start and ground start trunks Currently only available for the US locale Use with ground start trunks requires that the trunk module and the IP Office control unit are grounded IP500 BRI So8 Module Provides 8 ETSI BRI So ports for the connection of ISDN devices This unit is not intended to support BRI trunks...

Page 227: ...ported on All IP Office control units except Small Office Edition Locales Specific variants are provided for different IP Office locales see below Software Level IP Office core software level 1 0 minimum Bin file naatm16 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply unit The PSU has an integral p...

Page 228: ... an IP Office control unit using the Expansion Interconnect cable supplied with the module PF RJ45 socket Power failure analog extension ports See Analog section above Ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead IMPORTANT In all IP Office installations any module...

Page 229: ...d Power supply unit see below and Expansion Interconnect cable Power Supply The unit is supplied with an earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the unit s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the unit Mounting The module is designed as a free standing module that ...

Page 230: ... connection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Function ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead All expansion modules are supplied with a base software level and should be upgraded...

Page 231: ...fice locales Software Level IP Office core software level 2 1 31 minimum Bin file nadcpV2 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is ...

Page 232: ...n to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building ...

Page 233: ...re Level IP Office core software level 2 1 36 minimum Bin file dvpots bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not su...

Page 234: ... connection must be made via additional IP Office Barrier Boxes in addition to the buildings primary protection The module must also be connected to a protective ground Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required a...

Page 235: ...Units All versions of the Small Office Edition control include either two or four integral analog trunk ports on the front of the unit In addition a single IP400 trunk card can be fitted to the rear of the unit IP400 Control Units The IP406 V2 and IP412 can be fitted with up to 2 IP400 trunk cards Except where otherwise indicated it is recommended that Slot B is used first IP500 Control Unit The I...

Page 236: ... expansion modules Quad BRI Trunk Card Provides support for 4 RJ45 BRI 2B D trunk ports These can be configured to ETSI or AusTS013 operation The ports include 100ohm termination Single PRI T1 Trunk Cards Supports PRI 23B D trunks and T1 Robbed Bit 24B trunks through a single RJ45 port The mode of operation is selected in the IP Office configuration Single E1 PRI Trunk Cards Supports PRI 30B D tru...

Page 237: ...sion module should be used Power Failure Operation There are no power failure extension connections provided for the analog trunk card If this is a requirement the ATM16 expansion module should be used WARNING In all IP Office installations any module or control unit using analog trunk connections must be connected to a functional earth WARNING Within the Republic of South Africa and in areas of h...

Page 238: ... protective ground and to surge protection equipment ATM4 Trunk Cards Country SAP Code SOE IP406 V2 IP412 IP500 IP400 Analog 4 Loop Start North and South America 700185192 IP400 Analog 4 EU Loop Start Europe 700241672 IP400 Analog 4 NZ Loop Start New Zealand 700241706 These cards include two plastic stand off pillars for installation and a replacement blanking plate for the rear of IP400 control u...

Page 239: ... blanking plate for the rear of IP400 control units For dual port cards the IP406 V2 only supports a single dual card in Slot A For the IP500 control unit an IP500 Carrier Card is required up to a maximum of 2 carrier cards 10 5 5 E1 PRI Trunk Cards These cards support primary rate trunks providing 30B D channels E1 PRI trunk Cards Country SAP Code SOE IP406 V2 IP412 IP500 IP400 PRI 30 E1 1 4 All ...

Page 240: ...lation and a replacement blanking plate for the rear of IP400 control units For E1R2 coaxial card a ground jumper cable and coaxial connector locking rings are included For dual port cards the IP406 V2 only supports a single dual card in Slot A For the IP500 control unit an IP500 Carrier Card is required up to a maximum of 2 carrier cards E1R2 coax trunk cards must be grounded correctly and requir...

Page 241: ...llation The first analog trunk on Small Office Edition control units and on modules fitted with an ATM4 or ATM4U trunk card can be set to answer V 32 analog modem calls Whilst in this mode the trunk cannot be used for voice calls 10 6 2 Wireless Card This card is supported by the Small Office Edition control unit only and allows the unit to act as an 802 11b wireless access point The card can be i...

Page 242: ...voice compression channels for each call All 7002897 21 IP406 V2 Uses a 512MB Compact Flash card This card provides up to 15 hours storage for uncompressed prompts greetings and messages Operation of this card does not require voice compression channels All 7003434 60 From IP Office 3 0 onwards the prompt files for the following languages are pre installed on the Avaya memory cards Danish German E...

Page 243: ...or each IP400 VCM For IP500 control units voice compression channels can also be added using up to 2 IP500 VCM base cards with VCM licenses IP400 VCM Cards SAP Code Small Office Edition 2 IP406 V2 IP412 IP500 25ms echo cancellation VCM5 1 700185119 VCM10 1 700185127 VCM20 1 700185135 VCM30 700293939 64ms echo cancellation VCM4 700359854 VCM8 700359862 VCM16 700359870 VCM24 700359888 Number of IP40...

Page 244: ...he variant an additional 16 or 30 DS ports for supported Avaya digital phones This module has been superseded by the Digital Station V2 IP400 Digital Station Module V2 DS16 V2 DS30 V2 Provides depending on variant an additional 16 or 30 DS ports for supported Avaya digital phones Supersedes the previous Digital Station module IP400 Phone Module Phone8 Phone16 Phone30 Provides depending on variant ...

Page 245: ...rear an additional three 37 way D type WAN ports These can be used for the connection of V 24 V 35 and X 21 WAN services The module connects to the control unit via a LAN port rather than an expansion port The WAN3 has been superseded by the WAN3 10 100 and is not supported by IP Office 3 2 and higher IP Office systems are restricted to a maximum of 2 WAN3 modules regardless of the control unit ty...

Page 246: ...ls Supported on All IP Office control units except Small Office Edition Locales Specific variants are provided for different IP Office locales see below Software Level IP Office core software level 1 0 minimum Bin file naatm16 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply unit The PSU has an inte...

Page 247: ...orts See Analog section above Ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead IMPORTANT In all IP Office installations any module being used for analog trunk connections must be connected to a functional earth WARNING Within the Republic of South Africa and in areas ...

Page 248: ... The DS V2 uses an earthed 3 pin 60W external power supply unit Feature Details Supported on All IP Office control units except Small Office Edition Locales Supported in all IP Office locales Software Level IP Office core software level 2 1 31 minimum Bin file nadcpV2 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin ...

Page 249: ...control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections All expansion modules are s...

Page 250: ...Office locales Software Level IP Office core software level 1 0 minimum Bin file nadcp 16 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C7 power cord for the external PSU is required bu...

Page 251: ...n an IP Office control unit using the Expansion Interconnect cable supplied with the module Ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead Must be connected if any out of building extensions are connected to this module All expansion modules are supplied with a base...

Page 252: ...ing capacitor Therefore for connection to 4 wire analog phones where this is a requirement typically the United Kingdom and New Zealand connection should be via a Master socket containing ringing capacitors The DTE serial port on the rear of the module has been changed to a 9 pin D type socket Feature Details Supported on All IP Office control units except Small Office Edition Locales Supported in...

Page 253: ... additional IP Office Barrier Boxes in addition to the buildings primary protection The module must also be connected to a protective ground Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Pr...

Page 254: ...eration Feature Details Supported on All IP Office control units except Small Office Edition Locales Supported in all IP Office locales Software Level IP Office core software level 1 0 minimum Bin file napots16 bin earlier units not supported on IP500 or avpots16 bin later units Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 4...

Page 255: ...ry protection The module must also be connected to a protective ground Function ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead Must be connected if any out of building extensions are connected to this module All expansion modules are supplied with a base software le...

Page 256: ...nect cable Power Supply The unit is supplied with an earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the unit s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the unit Older units were supplied with a 2 Pin 40W external power supply unit which used a locale specific locale specific ...

Page 257: ...nsion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Function ground point Used for connection of a protective or functional ground if required On older modules where this screw is not present the top center cover screw should be used instead All expansion modules are supplied with a base software level and should be upgraded to match the core sof...

Page 258: ...all Office Edition and IP500 Locales Supported in all IP Office locales Software Level WAN3 10 100 IP Office core software level 1 4 minimum Bin file ipwan3 bin Included Power supply unit see below and LAN Interconnect cable Power Supply The unit is supplied with an earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the unit s DC I P socket A locale s...

Page 259: ... to a Digital Leased Circuit is made by connecting the WAN port on the rear of the module to the existing Network Terminating Module NTU via the appropriate X 21 V 35 or V 24 cable These WAN ports are identical to those on the IP406 V2 and IP412 control units These WAN ports must be clocked externally the IP Office does not provide a clock signal The clock signal is usually provided by the service...

Page 260: ...600 5601 5602 5602SW 5610 5620 5621 Softphone Phone Manager Pro PC Softphone application requires Phone Manager Pro and Phone Manager IP Audio licenses T3 IP T3 IP Compact T3 IP Classic T3 IP Comfort Europe Middle East and Africa SIP Extensions These phones attach using IP Endpoint licenses Others Other IP softphones and hardphones require entry of an IP Endpoints license Functionality beyond maki...

Page 261: ...twork IP Office Release 4 2 Q4 2008 5 0 Programmable Buttons 3 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 2 4 3W Class 2 4 3W Display 2 x 16 backlit Supported Add Ons None Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Telephony Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUM...

Page 262: ...t 700436710 Power Adapters 1603 PoE adapter 700415607 Power Adapter for 1600 IP Phones 5V US 700451230 Power Adapter for 1600 IP Phones 5V UK 700451248 Power Adapter for 1600 IP Phones 5V EU 700451255 Power Adapter for 1600 IP Phones 5V ARGENTINA 700451263 Power Adapter for 1600 IP Phones 5V KOREA 700451271 Power Adapter for 1600 IP Phones 5V CHINA 700451289 Power Adapter for 1600 IP Phones 5V AUS...

Page 263: ...ease 4 2 Q4 2008 Programmable Buttons 8 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 2 4 7W Display 3 x 24 backlit Supported Add Ons None Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU ...

Page 264: ... 1600 IP Phones 5V CHINA 700451289 Power Adapter for 1600 IP Phones 5V AUSTRALIA 700451297 Labels 1608 Paper DESI Labels Pack of 50 Labels 8 5 x 11 700415649 1608 Paper DESI Labels Pack of 50 Labels A4 700434228 Headsets HIS Headset Cable for 9600 1608 1616 IP Phones 700409881 SupraElite Monaural One Ear Voice Tube HIS cable required 700343718 SupraElite Monaural One Ear Noise Cancelling HIS cable...

Page 265: ...ease 4 2 Q4 2008 Programmable Buttons 16 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption Class 2 Display 4 x 24 Backlit Supported Add Ons BM32 x 3 Upgradeable Firmware PC Pass Through Port with Voice Priority Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU ...

Page 266: ...700451271 Power Adapter for 1600 IP Phones 5V CHINA 700451289 Power Adapter for 1600 IP Phones 5V AUSTRALIA 700451297 Labels 1616 BM32 Paper DESI Labels Pack of 50 Labels 8 5 x 11 700415656 1616 BM32 Paper DESI Labels Pack of 50 Labels A4 700434236 Headsets HIS Headset Cable for 9600 1608 1616 IP Phones 700409881 SupraElite Monaural One Ear Voice Tube HIS cable required 700343718 SupraElite Monaur...

Page 267: ...via DS port IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display Not used Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 2402D Multi Grey 700381973 Replacement Handset Dark Grey 700203797 Amplified Handset Dar...

Page 268: ...eaker Microphone Message Waiting Lamp Display 29 characters x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 2410 Multi Grey 700381999 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 7002...

Page 269: ...ERENCE Variant SAP Code 2420 Multi Grey 700381585 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 201B Recorder Interface Module 700381635 20B Stand 700381650 EU24 Multi Grey 700381817 1151D1 Power Supply With CAT5 cable 700434897 1151D2 Power Supply with battery backup With CAT5 cable...

Page 270: ...access point and Avaya Voice Priority Processor AVPP 3616 Feature Detail Connects via IP network IP Office Release 2 0 Programmable Buttons 6 Headset Socket Message Waiting Lamp Upgradable Firmware Variant SAP Code 3616 Wireless Phone 700413040 Additional battery pack for 3616 700277387 Desktop charger for 3616 700412901 Clip for 3616 700413057 3616 3626 Configuration Cradle 700375934 ...

Page 271: ...0 is similar to the 3616 but has been designed for use in healthcare environments It is waterproof and has a back lit display 3616 Feature Detail Connects via IP network IP Office Release 3 2 Programmable Buttons 6 Headset Socket Message Waiting Lamp Upgradable Firmware Variant SAP Code 3620 Wireless Phone 700413065 Additional battery pack 700277387 Desktop charger 700412901 Clip 700413057 Configu...

Page 272: ...y Processor AVPP 3626 Feature Detail Connects via IP network IP Office Release 2 0 Programmable Buttons 6 Headset Socket Message Waiting Lamp Upgradable Firmware Variant SAP Code 3626 Wireless Phone 700413024 Additional battery pack for 3626 700277395 Desktop charger for 3626 700412919 3626 Gang changer 700412927 Clip for 3626 700413131 3626 Vinyl case with keypad cover 700412984 3626 Carry case Y...

Page 273: ...ple to use 802 11a 802 11b and 802 11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 character alphanumeric plus status indicators 4 hours talk time and 80 hours standby Extendable with optional battery packs ...

Page 274: ... 802 11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 character alphanumeric plus status indicators 4 hours talk time and 80 hours standby Extendable with optional battery packs to 8 hours talk time and 160 h...

Page 275: ... Detail Connects via IP network IP Office Release 3 1 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradable Firmware Variant SAP Code 3701 700346802 Belt Clip 700346885 Phone Charger 700346828 Power Adaptor for Charger European 700346836 UK 700346844 Australia 700378318 8 Phone Gang Charger 700346851 Power Adaptor for Rack Mount Charger Global 700346869 ...

Page 276: ...3711 Feature Detail Connects via IP network IP Office Release 3 1 Programmable Buttons Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradable Firmware Variant SAP Code 3711 700346810 Belt Clip 700346885 Phone Charger 700346828 Power Adaptor for Charger European 700346836 UK 700346844 Australia 700378318 8 Phone Gang Charger 700346851 Power Adapator for Rack Mount Charger Globa...

Page 277: ...let sockets are required for the phone charger Depending on coverage overlap between three and five 3810 s can be connected to the same IP Office This phone is supported in North America only 3810 Feature Detail Connects via DS port IP Office Release 2 1 Programmable Buttons 4 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradable Firmware Item SAP Code 3810 Set Includes phone...

Page 278: ... via DS port IP Office Release 1 0 Programmable Buttons 6 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 16 characters x 2 lines Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Item SAP Code 4406D Black 108199027 4406D White 108199019 Small 4400 Series Stand Black 1...

Page 279: ...rlier IP400 DS30 expansion modules will only support sixteen of these telephones 4412D Feature Detail Connects via DS port IP Office Release 1 0 Programmable Buttons 24 12 12 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 24 characters x 2 lines Supported Add Ons 4450 x 2 Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOL...

Page 280: ...en of these telephones 4424D Feature Detail Connects via DS ports IP Office Release 1 0 Programmable Buttons 24 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 24 characters x 2 lines Supported Add Ons 4450 x 2 Upgradeable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Item SAP Code 4424D Black 1081...

Page 281: ...ypical Idle Power Consumption 3 5W Class 2 Display None Supported Add Ons None Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4601 Multi Grey 700381890 1151D1 Power Supply With CAT5 cable 700434897 1151D2 Power Supply with battery backup With CAT5 cable 7...

Page 282: ...Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 3 5W Class 2 Display 24 characters x 2 lines Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4602IP Multi Grey 7002212...

Page 283: ...rs x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4610SW Multi Grey 700381957 1151D1 Power Supply With CAT5 cable 700434897 1151D2 Power Supply with battery backup With CAT5 cable 700434905 1151D1 1151D2 Pow...

Page 284: ...cters x 7 lines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4620IP Multi Grey 700212186 4620SW Multi Grey 700259674 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Locat...

Page 285: ...nes 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4621SW Multi Grey 700345192 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to ...

Page 286: ...ines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 4625SW Multi Grey 700381551 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to...

Page 287: ...lots 5402 Feature Detail Connects via DS port IP Office Release 3 0 Programmable Buttons 2 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 24 characters x 2 lines Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5402 Multi Grey 700345309 Replacement H...

Page 288: ...ttons x 2 pages Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 29 characters x 5 lines 168 x 80 pixels Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5410 Multi Grey 700345291 5410 RoHS compliant Multi Grey 700382005 Replacement Handset Dark Grey 7...

Page 289: ... TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5420D Multi Grey 700339823 5420D RoHS compliant Multi Grey 700381627 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 201B Recorder Interface Module 700381635 20B Stand 700381650 EU24 Multi Grey 700381817 1151D1 Power Supply ...

Page 290: ...free Speaker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 3 5W Class 2 Display None Supported Add Ons None Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5601IP Multi Grey 700345366 5601 RoHS compliant Multi Grey 700381908 Repl...

Page 291: ...ker Microphone Message Waiting Lamp PoE Class Typical Idle Power Consumption 4 1W Class 2 Display 24 characters x 2 lines Supported Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5602IP Multi Grey 700345341 5602SW Multi Grey 700381825 5602SW R...

Page 292: ...ted Add Ons None Upgradable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5610SW Multi Grey 700345333 5610SW RoHS compliant Multi Grey 700381965 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 ...

Page 293: ...ines 168 x 132 pixels Supported Add Ons EU24 EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5620IP Multi Grey 700339815 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to...

Page 294: ... EU24BL Upgradeable Firmware PC Pass Through Port with Voice Priority Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 5621SW Multi Grey 700345982 5621SW RoHS compliant Multi Grey 700385982 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to ...

Page 295: ...ase 1 0 Programmable Buttons 8 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 24 characters x 2 lines Supported Add Ons None Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Item SAP Code 6408D Grey 70020100 6408D White 70020092 6408 Stand Grey 108933169 6408 Stand White 108933177 ...

Page 296: ...ers x 2 lines Supported Add Ons XM24 Upgradable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 6416D M Grey 108807611 White 108807603 6416 6424D M Stand Grey 848219127 White 848219119 XM24 Grey 700406523 White 700406515 XM24 Stand Grey 108272378 White 108272386 1151D1 Power Supply With CAT5 cable 700434897 ...

Page 297: ...4 Upgradeable Firmware Standard DCP Phone Keys SPEAKER HEADSET MUTE VOLUME UP MESSAGES HOLD TRANSFER VOLUME DOWN DROP REDIAL CONFERENCE Variant SAP Code 6424D M Grey 108807595 White 108807587 6416 6424D M Stand Grey 848219127 White 848219119 XM24 Grey 700406523 White 700406515 XM24 Stand Grey 108272378 White 108272386 1151D1 Power Supply With CAT5 cable 700345447 1151D2 Power Supply with battery b...

Page 298: ...ms with other types of digital stations no longer apply T3 Classic Feature Detail Connects via DS port IP Office Release 3 1 Not Small Office Edition Programmable Buttons 4 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradeable Firmware Using optional T3 Headset Link unit Variant Colour SAP Code T3 UPN Classic Black 700380272 White 700380306 T3 IP Classic Black 700414733 Whit...

Page 299: ...ypes of digital stations no longer apply T3 Comfort Feature T3 Comfort Connects via DS ports IP Office Release 3 1 Not Small Office Edition Programmable Buttons 10 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradeable Firmware Using optional T3 Headset Link unit Variant Colour SAP Code T3 UPN Comfort Black 700380280 White 700380314 T3 IP Comfort Black 700414758 White 7004147...

Page 300: ...th other types of digital stations no longer apply T3 Compact Feature T3 Compact Connects via DS ports IP Office Release 3 1 Not Small Office Edition Programmable Buttons 10 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Upgradeable Firmware Using optional T3 Headset Link unit Variant Colour SAP Code T3 UPN Compact Black 700380264 White 700380298 T3 IP Compact Black 700414717 Whi...

Page 301: ... 400 buttons BM32 1616 Up to 16 BM32s supported 32 buttons each up to 512 buttons XM24 6416 6424 Up to 10 XM24 units per system maximum of 2 per DS expansion module including the IP406v2 with a maximum of 1 per 6416 6424 phone 24 buttons each giving a maximum of 240 XM24 buttons T3 Series All T3 phones Up to 30 T3 DSS modules supported 36 buttons each up to 1080 buttons T3 DSS buttons are not incl...

Page 302: ...ansion module including the IP406 V2 control unit A maximum of 8 x 4450 units total are supported on the whole IP Office system For additional limitations see Phone Add Ons This phone is not supported on the IP500 DS8 Extension Card For the IP500 it will work on external Digital Station Expansion Modules 4450 Feature Detail Connects via DSS port on phone Supported by 4412D 4424D Maximum per phone ...

Page 303: ...BM32 units are supported on the whole IP Office system For IP Office 5 0 this limit has been increased to 32 BM32 units on the system For additional limitations see Phone Add Ons The BM32 buttons cannot be used for appearance functions such as call and line appearances Item SAP Code BM32 BUTTON MODULE 700415573 Accessories 1600 SERIES BM32 CABLE REPLACEMENT 700415581 1600 SERIES BM32 BOND BRIDGE R...

Page 304: ...he equipment to which it is attached EU24 Feature Detail Connects via EU24 port on phone Supported by 2420 4620 4621 4625 5420 5620 5621 Maximum per phone 1 Maximum per IP Office 8 Additional Requirements A 1151 Type power supply unit must be used to power the phone IP Office Release 3 0 Programmable Buttons 24 Item SAP Code EU24 1XU A Expansion Module Multi Grey 700381817 1151D1 Power Supply With...

Page 305: ...e damage to the EU24 EU24BL and the equipment to which it is attached EU24BL Feature Detail Connects via EU24 port on phone Supported by 4620 4621 4625 5620 5621 Maximum per phone 1 Maximum per IP Office 8 Additional requirements A 1151 Type power supply unit must be used to power the phone IP Office release 3 1 Programmable Buttons 24 Item SAP Code EU24BL 2XU A Backlighted Expansion Module Multi ...

Page 306: ...s achieved by cable connection to the Link port on the T3 phone A further two T3 DSS units can be chained from the first T3 DSS For additional limitations see Phone Add Ons Feature Detail Connects via Link port on phone Supported by T3 Compact T3 Classic T3 Comfort Maximum per phone 3 Maximum per DS module Additional requirements None IP Office release 3 1 Programmable Buttons 36 Item Colour SAP C...

Page 307: ...phones existing stand must be removed and be replace by a 20B stand also called the 20B Module Adapter Base This is an expanded stand that includes two slots into one of which the 201B can be inserted However only one 201B is supported per phone Use of the 20B and therefore the 201B requires the phone to be powered by a 1151D1 or 1151D2 power supply unit Full installation instructions are included...

Page 308: ... via XM24 port on phone Supported by 6416 6424 Maximum per phone 1 Maximum per DS module control unit 2 Maximum per IP Office system 10 Additional requirements 1151D1 or 1151D2 PSU for phone IP Office Release 1 0 Programmable Buttons 24 Item SAP Code XM24 Grey 700406523 White 700406515 XM24 Stand Grey 108272378 White 108272386 1151D1 Power Supply With CAT5 cable 700434897 1151D2 Power Supply with ...

Page 309: ...ines the requirements for various IP Office applications These are just outlines for full details refer to the specific installation manuals for those applications and to the IP Office Technical Bulletins 1 The use of Windows 2000 operating systems is no longer tested or supported with IP Office 5 0 applications ...

Page 310: ...e Admin suite to assist with maintenance of pre 4 0 IP Office systems Details DVD IP Office 5 0 Applications DVD 700472863 License No license required PC Requirements Minimum PC Requirements RAM 64MB Hard Disk Free Space 50MB Processor Pentium PIII 800MHz Celeron Celeron 3 800Mhz AMD Athlon B 65 0MHz Operating System Support Server OS 2000 Server 2003 Server 2008 Server Client OS 2000 Professional...

Page 311: ...e Compact Business Center application is no longer sold by Avaya Details DVD Compact Contact Center 5 2 DVD 700451545 License Compact Business Center IP400 CBC 171993 PC Requirements Minimum PC Requirements RAM 256MB Hard Disk Free Space 10GB Processor Pentium PIII 800Mhz Celeron Celeron 3 800Mhz AMD Athlon B 650Mhz Additional Apps Delta Server Required on same PC or subnet Operating System Suppor...

Page 312: ...ide current information on the number of calls waiting response times and service levels Wallboard Manager provides the ability to control both physical wallboards and PC wallboards The Wallboard server must be installed on the same PC as the Delta Server The CCC clients are Call Center View CCV Provides a realtime information about call center activity Alarm Reporter Provides real time and past 7...

Page 313: ... 10GB PIII 800MHz Celeron 3 800MHz Athlon B 650Mhz 1 PC Wallboard 1 Call Center View CCV 1 CCC Reporter Any PC with Internet Explorer 6 0 or higher 1 1 1 The use of Windows 2000 operating systems is no longer tested or supported with IP Office 5 0 applications 2 If VM Pro and CCC are run on the same server CCC is limited to up to a maximum of 25 agents 8 ports of VM Pro and on Windows server opera...

Page 314: ...CV CCC CallCentreView CallCentreView exe CCC Alarm Reporter CCC CCVAlarmReporter CCVAlarmReporter exe Wallboard DBMGR CCC DBMgr DBMgr exe PC Wallboard CCC PCWallboard PCWallboard exe TCP 2127 UDP 2127 CCC Reporter Admin CCC Reporting Admin exe TCP 8081 TCP 8082 TCP 8083 TCP 8084 TCP 8085 TCP 8086 TCP 8087 TCP 8088 TCP 8089 UDP 8081 UDP 8082 UDP 8083 UDP 8084 UDP 8085 UDP 8086 UDP 8087 UDP 8088 UDP...

Page 315: ...rs IP400 CCC SUP 1 171996 5 5 184730 10 10 184731 20 20 184732 CCC PC Wallboards Enables additional CCC PC Wallboards for 5 10 20 50 agents IP400 CCC PCW 5 172786 10 10 174472 20 20 174473 50 50 174474 CCC Spectrum Wallboards Enables the operation of between 4 Spectrum wallboards not Ferrograph Licenses are cumulative up to a maximum of 16 wallboards IP400 CCC Wallboard 4 176196 Report Viewer Allo...

Page 316: ...erver 2008 Server Client OS 2000 Professional 1 1 XP Professional Vista Business Enterprise Vista Ultimate Client PC For conference booking and web conference access any Windows PC running Internet Explorer 6 0 or higher For conversion of files to MHT format Microsoft Office is required on the client PC When IP Office Conferencing Center is installed 5 conference slots are reserved by the IP Offic...

Page 317: ...Athlon XP 3000 Athlon64 Additional Apps Web Browser Internet Explorer 6 0 or higher Operating System Support Server OS 2000 Server 1 1 2003 Server 2008 Server Client OS 2000 Professional 1 1 XP Professional Vista Business Enterprise Vista Ultimate If run on the same PC as the Voicemail Pro apart from meeting the requirements of Voicemail Pro ContactStore must use a separate disk partition from Voi...

Page 318: ...glish US French Italian Brazilian Portuguese Russian and Spanish PC Requirements Minimum PC Requirements RAM 2GB Hard Disk Free Space 30GB Processor Pentium Intel Pentium D945 Dual Core Celeron Not tested AMD AMD Athlon 64 4000 Additional Apps Web Browser Google Chrome Mozilla Firefox 3 0 Windows Safari 2 0 Internet Explorer 8 Internet Explorer 7 Operating System Support Server OS 2000 Server 2003...

Page 319: ...CCR Agents Enables support for agents The license is available in 1 5 10 20 50 and 75 agent versions Multiple license can be added to achieve the number of agents required up to the maximum of 150 agents One license instance is consumed for each SBCC agent configured on the IP Office system regardless of whether the Agent is logged in to an extension or to SBCC IPO CUSTMR CALL REPORTER X AGT LIC 1...

Page 320: ...ng applications The Delta Server can also send SMDR records to a remote IP address Note that IP Office 4 2 systems can send SMDR direct from the IP Office control unit to an IP address without requiring the Delta Server application Details DVD IP Office 5 0 Applications DVD 700472863 License No license required Languages Brazilian Portuguese English UK English US Dutch French French Canadian Itali...

Page 321: ...uired for IP Office systems with a serial port dongle attached directly to the IP Office control unit or for IP500 systems Details DVD IP Office 5 0 Applications DVD 700472863 License No license required PC Requirements Minimum PC Requirements RAM 256MB Hard Disk Free Space 1MB Processor Pentium PIII 800MHz Celeron Celeron 3 800Mhz AMD Athlon B 650MHz Additional Apps Operating System Support Serve...

Page 322: ...ger 6 0 IP Office Manager 6 2 is backwards compatible and can be used to manage IP Office systems running software from IP Office 2 1 upwards Details DVD IP Office 5 0 Applications DVD 700472863 Languages English Brazilian Dutch French German Italian Spanish Mexican License No license required PC Requirements Minimum PC Requirements RAM 256MB Hard Disk Free Space 1GB Processor Pentium PIII 800MHz ...

Page 323: ... than is provided by Monitor Two versions of Monitor are included in the IP Office Admin applications suite one for IP Office 4 0 systems and one for pre 4 0 IP Office systems Care should be taken to ensure that the correct version is used when monitoring an IP Office system Details DVD IP Office 5 0 Applications DVD 700472863 Languages English only License No license required PC Requirements Mini...

Page 324: ...itional Apps MS Dynamics CRM3 0 IIS 5 0 Operating System Support Server OS 2000 Server 2003 Server 2008 Server Client OS 2000 Professional XP Professional Vista Business Enterprise Vista Ultimate PC Requirements Client Minimum PC Requirements RAM 512MB Hard Disk Free Space 10GB Processor Pentium P4 1 4Mhz Celeron Not tested AMD Not tested Additional Apps NET2 Installed by IP Office MS CRM software...

Page 325: ...to the IP Office system The licenses also control the number of simultaneous Phone Manager Pro users The user s Phone Manager software then automatically changes from Lite mode to Professional Edition mode Phone Manager Pro PC Softphone formerly called Phone Manager iPro This is a PC softphone mode of Phone Manager operation The user acts as a VoIP extension making calls through the speaker and mi...

Page 326: ... users The user s Phone Manager mode is set through the IP Office configuration User Telephony Phone Manager Type IP400 Phone Manager Pro 1 177468 5 177469 10 177470 20 177471 50 177472 Phone Manager Pro IP Audio Enabled per user Enables Phone Manager Pro IP softphone operation for a user Note Also requires the user to have a Phone Manager Pro license IP400 IPPRO 1 171992 5 174463 10 174464 20 174...

Page 327: ...an be licensed Details DVD IP Office 5 0 Applications DVD 700472863 Languages Brazilian Chinese Simplified Danish Dutch English French Finnish German Italian Korean Latin Spanish Norwegian Portuguese Russian Spanish Swedish License License application See below PC Requirements Minimum PC Requirements RAM 128MB Hard Disk Free Space 1GB Processor Pentium PIII 800MHz Celeron Celeron 3 800Mhz AMD Athl...

Page 328: ... a snap shot image of the IP Office system s status including a copy of its current configuration Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office s security settings Details DVD IP Office 5 0 Applications DVD 700472863 License No license required PC Requirements Minimum PC Requirements RAM 256MB Hard Disk Free Space...

Page 329: ...um PC Requirements RAM 64MB Hard Disk Free Space 50MB Processor Pentium PIII 800MHz Celeron Celeron 3 800Mhz AMD Athlon B 65 0MHz Operating System Support Server OS 2000 Server 2003 Server 2008 Server Client OS 2000 Professional XP Professional Vista Business Enterprise Vista Ultimate PC Requirements 3rd Party TAPI Minimum PC Requirements RAM 64MB Hard Disk Free Space 50MB Processor Pentium PIII 8...

Page 330: ...ly 2009 IP Office System Components Applications The maximum number of simultaneous TAPI WAV user calls and voicemail users is determined by the IP Office control unit type Small Office Edition 10 IP406 20 IP412 30 IP500 40 IP Office 5 0 30 pre IP Office 5 0 ...

Page 331: ...an Hungarian Italian Korean Dutch Norwegian Polish Portuguese Brazilian Swedish License For pre IP Office 5 0 this application requires the IP500 control unit to include an IP500 Upgrade Standard to Professional license PC Requirements Minimum PC Requirements RAM 256MB Hard Disk Free Space 2GB Processor Pentium P4 1 4GHz Celeron Celeron 1 7GHz AMD Any 1 4GHz Also allow 1MB per minute for message a...

Page 332: ...and processing of campaign recordings via their web browser This requires an IIS web server to be run on the same PC as the Voicemail Pro software Text to Speech TTS Through adding additional licenses the Voicemail Pro is able to use the TTS functions of Windows to speak text and numbers to callers in addition to recording prompts This is intended mainly for scenarios where the Voicemail Pro is ob...

Page 333: ... Space 20GB Processor Pentium P4 2 8GHz Celeron Not tested AMD Athlon XP 3000 Athlon 64 Also allow 1MB per minute for message and prompt storage Generic TTS only The current ScanSoft TTS provided with Voicemail Pro is not supported on Vista Operating System Support Server OS 2000 Server 2003 Server 2008 Server Client OS 2000 Professional XP Professional Vista Business Enterprise Vista Ultimate If ...

Page 334: ...ient exe VMPro VPIM DBSVR Voicemail Pro VPIM vpimdbsvr exe VMPro VPIM Receiver Voicemail Pro VPIM VPIMReceiver exe VMPro VPIM Server Voicemail Pro VPIM VPIMServer3 exe IMS Admin Voicemail Pro IMS IMSAdmin exe IMS Service Restart Voicemail Pro IMS IMSServiceRestart exe IMS Gateway Service Voicemail Pro IMS UMServer exe TCP 445 TCP 593 UDP 445 UDP 593 IMS Voice Service Voicemail Pro IMS VMServer exe...

Page 335: ...n Outlook to control voicemail playback IP400 Integrated Messaging Pro 171990 VMPro TTS Scansoft Enables use of text to speech facilities using Avaya supplied TTS software with Voicemail Pro One license per simultaneous instance of TTS usage IP400 Avaya TTS 182299 VMPro TTS Generic Enables use of text to speech facilities using third party TTS software with Voicemail Pro One license per simultaneo...

Page 336: ...s The file avayafw bat can be used to open up the necessary firewall exceptions for IP Office applications The file can be downloaded from http marketingtools avaya com knowledgebase tools firewall It only works for The default Windows XP Windows 2003 firewall The application must be installed for the exception to be created The application must be installed in the default location Whilst avayafw ...

Page 337: ...a registered VoIP device 2127 UDP UDP PC Wallboard to CCC Wallboard Server 3478 SIP UDP Port used for STUN requests from the IP Office to the SIP provider 5005 RTCPMon UDP RTCP Monitoring information from Avaya H323 phones 5060 SIP UDP TCP SIP Line Signalling 8080 HTTP TCP Browser access to the Delta Server application 8089 Enconf UDP From the IP Office to the Conferencing Center Server Service Us...

Page 338: ...ications Port Protocol Function 50805 TCP TLS Secure 50808 TCP IP Office system status access 50812 TCP IP Office security settings access 50813 TCP TLS Secure CDR SMDR from the IP Office is sent to the port number and IP address defined during configuration and using either TCP or UDP as selected ...

Page 339: ...ime Protocol 137 NETBIOS Name Service 138 NETBIOS Datagram Service 139 NETBIOS Session Service 156 SQL Service 161 SNMP 162 SNMPTRAP 179 Border Gateway Protocol 1719 H 323Ras 1720 H 323 H 245 50791 IPO Voicemail 50792 IPO Network DTE 50793 IPO Solo Voicemail i e Wave driver for TAPI 50794 IPO Monitor 50795 IPO Voice Networking 50796 IPO PCPartner 50797 IPO TAPI 50798 IPO Who Is response 50799 IPO ...

Page 340: ...te Phone Manager Pro Phone Manager Pro PC Softphone SoftConsole System Status Application TAPI 1st Party 3rd Party WAV Voicemail Lite Voicemail Pro Basic plus IMS plus UMS Web Voicemail and or Campaigns 1 The use of Windows 2000 operating systems is no longer tested or supported with IP Office 5 0 applications 2 Microsoft Windows 95 98 ME and NT4 operating systems have not been supported for IP Of...

Page 341: ...n users Allows operation between IP Office and MS CRM server and clients IP400 Microsoft CRM Intgr 180588 IPSec Tunneling Enables the IP Office to initiate and terminate IPSec and L2TP tunnels IP400 IPSec VPN 182301 Mobility Features Enables the use of the IP Office 3 2 mobile twinning features For IP Office 4 2 the Mobile Twinning license is now called the Mobility Features license reflecting the...

Page 342: ...IP Office Installation Page 341 15 601042 Issue 20b 16 July 2009 IP Office System Components Licence Keys ...

Page 343: ...an be used without requiring a base license first IP500 VOICE NTWKG BASE 4 LIC 4 202960 IP500 VOICE NTWKG ADD LIC 4 205650 IP500 Universal PRI Additional channels The IP500 PRI U card supports E1 T1 and E1 R2 PRI modes The IP Office system supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and PRI mode selected require IP500...

Page 344: ...orted supervisors IP400 CCC SUP 1 171996 5 5 184730 10 10 184731 20 20 184732 CCC PC Wallboards Enables additional CCC PC Wallboards for 5 10 20 50 agents IP400 CCC PCW 5 172786 10 10 174472 20 20 174473 50 50 174474 CCC Spectrum Wallboards Enables the operation of between 4 Spectrum wallboards not Ferrograph Licenses are cumulative up to a maximum of 16 wallboards IP400 CCC Wallboard 4 176196 Rep...

Page 345: ...nk Pro and DEVLink Pro IP400 CTI 171988 Wave User Allows streaming of WAV files using TAPILink Pro for 3rd party voice applications This is a per user license Note that TAPI WAV calls use system data channels taken from the same pools as used for voicemail ports The maximum number of simultaneous TAPI WAV user calls and voicemail users is determined by the IP Office control unit type Small Office ...

Page 346: ...y Phone Manager Type IP400 Phone Manager Pro 1 177468 5 177469 10 177470 20 177471 50 177472 Phone Manager Pro IP Audio Enabled per user Enables Phone Manager Pro IP softphone operation for a user Note Also requires the user to have a Phone Manager Pro license IP400 IPPRO 1 171992 5 174463 10 174464 20 174465 50 174466 In addition to entering Phone Manager licenses each user is individually config...

Page 347: ...17657 CCR Agents Enables support for agents The license is available in 1 5 10 20 50 and 75 agent versions Multiple license can be added to achieve the number of agents required up to the maximum of 150 agents One license instance is consumed for each SBCC agent configured on the IP Office system regardless of whether the Agent is logged in to an extension or to SBCC IPO CUSTMR CALL REPORTER X AGT...

Page 348: ...ms with a form within Outlook to control voicemail playback IP400 Integrated Messaging Pro 171990 VMPro TTS Scansoft Enables use of text to speech facilities using Avaya supplied TTS software with Voicemail Pro One license per simultaneous instance of TTS usage IP400 Avaya TTS 182299 VMPro TTS Generic Enables use of text to speech facilities using third party TTS software with Voicemail Pro One li...

Page 349: ...le base station that being the ADMM IP DECT IPO MOBMGR 1 RFP LIC CU 700379027 2 Base Stations Allows up to 2 base stations IP DECT IPO MOBMGR 2 RFP LIC CU 700379035 3 5 Base Stations Allows up to 5 base stations IP DECT IPO MOBMGR 3 5 RFP LIC CU 700379043 5 Base Stations Allows up to 32 base stations IP DECT IPO MOBMGR 5 RFP LIC CU 700379050 Upgrade to 2 Upgrade to allow up to 2 base stations IP D...

Page 350: ...LIC CU 189781 Voicemail Pro 4 ports IPO TRIAL VM PRO RFA LIC DS 189782 SoftConsole 1 user IPO TRIAL SOFTCONSOLE BLF RFA LIC CU 189783 Phone Manager PC Softphone 10 user IPO TRIAL IPPRO RFA 10 LIC CU 189784 Phone Manager Pro 10 user IPO TRIAL PMGR PRO RFA 10 LIC CU 189785 Centralized Voicemail with Avaya Messaging IPO TRIAL ACM CENTRAL VM LIC DS 189786 Mobility License Mobile Twinning IPO LIC MOBIL...

Page 351: ...rol unit maintenance under Avaya guidance On expansion modules not used EXPANSION All control units x various All expansion modules except WAN3 x1 Used for interconnection of external expansions modules and control units EXT O P All control units x1 Used to control external relay systems The port provides two switchable on off and pulse controls All modules x1 Used for connection of functional or ...

Page 352: ...cket a computer LAN port without requiring any rewiring of the cables in between Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician Trunk Connections The majority of IP Office...

Page 353: ... Grey 700213481 3m 9 10 100m 328 LAN Interconnect Cable Connects WAN3 module to the control unit Replace with a LAN crossover cable for IP412 control units Green 700213465 1m 3 3 LAN Crossover Cable Used for connection of IP devices to LAN ports on the IP412 control unit Black 700213473 3m 9 10 100m 328 V 24 WAN Cable 37 Way D type plug to 25 way D type plug 700213416 3m 9 10 5m 16 5 V 35 WAN Cabl...

Page 354: ... and in areas of high lightning risk any module using analog trunk connections must be connected to a protective ground and to surge protection equipment 10 12 3 AUDIO Port This port is found on the rear of all IP Office control units It is used for the input of an external music on hold sound source Note that if the IP Office has loaded an internal music on hold sound file any input from this soc...

Page 355: ... of the S bus The IP Office So8 module BRI ports include integral 100ohm terminating resistors For IP Office 4 2 individual ports of an IP500 BRI daughter card can be switched to So mode This is done by setting the Line Sub Type to S Bus in the IP Office configuration In this case terminating resistors must be added at the IP Office end in addition to those at the other end of the S bus connection...

Page 356: ... termination equipment If that equipment does not use RJ45 sockets the cable may need to be stripped and rewired or an alternate cable used The appropriate signal pin outs and wire colours are detailed below IP Office Wire Network Termination BRI RJ45 BRI PRI PIN RJ45 1 Rx A White Orange 1 2 Rx B Orange White 2 3 Tx A White Green 3 4 Rx A Tx A Blue White 4 5 Rx B Tx B White Blue 5 6 Tx B Green Whi...

Page 357: ... and may become disconnected DS ports on Digital Station V1 V2 expansion modules can be connected to out of building extensions If this is the case connection must be made via suitable protective devices at each end and via each building primary protection In addition the Digital Station module must be connected to a protective ground DS ports on IP Office control units must not be connected to ou...

Page 358: ...rminal is also required Configure this for operation via a PC serial port as follows Bits per second 38 400 Parity None Flow Control None Data bits 8 Stop Bits 1 Settings Emulation TTY DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit The cable re...

Page 359: ... is used to link expansion ports between the IP Office control unit and external expansion module except WAN3 modules Supply One cable is normally supplied with each external expansion module SAP Code 1m 3 3 Blue cable 700213457 2m 6 6 Yellow cable 700472871 10 12 10 EXT O P Port These ports are found on the rear of all IP Office control units They are used for connection to external switching rel...

Page 360: ...1 is LAN1 physical port 2 is LAN2 Small Office Edition This unit has 4 RJ45 Ethernet ports marked LAN 1 to 4 These form a full duplex unmanaged layer 2 switch An addition RJ45 Ethernet socket marked as WAN exists With the LAN ports this acts as a managed layer 3 switch Within the IP Office configuration the physical LAN ports are LAN1 the physical WAN port is LAN2 The LAN port LED s are used as fo...

Page 361: ...l unit ANALOG port 2 is connected to PHONE POT port 1 during power failure IP400 ATM16 External Expansion Module During power fail conditions PF1 is internally connected to ANALOG port 1 on the module PF2 is internally connected to ANALOG port 2 on the same module IP500 Office When an IP500 Analog Phone 8 base card is fitted with an IP500 Analog Trunk daughter card during power failure extension p...

Page 362: ...t used 7 Not used 8 Not used REN 2 Off Hook Current 25mA Ring Voltage 40V rms Minimum Wire Size AWG 26 Maximum Cable Length AWG26 0 5km 1640 feet AWG24 AWG22 1km 3280 feet Except on some older equipment these ports do not include a ringing capacitor Therefore for connection to 4 wire analog phones where this is a requirement typically the United Kingdom and New Zealand connection should be via a M...

Page 363: ...uipment does not use RJ45 sockets the cable may need to be stripped and rewired or an alternate cable used The appropriate signal pin outs and wire colours are detailed below IP Office Wire Network Termination BRI RJ45 BRI PRI PIN RJ45 1 Rx A White Orange 1 2 Rx B Orange White 2 3 Tx A White Green 3 4 Rx A Tx A Blue White 4 5 Rx B Tx B White Blue 5 6 Tx B Green White 6 7 White Brown 7 8 Brown Whit...

Page 364: ... A Receive Data A 2 X 21 Ind A Indicate A 21 X 21 Ind B Indicate B 3 X 21 Clk A Clock A 22 X 21 Clk B Clock B 4 X 21 Tx A Transmit Data A 23 X 21 Tx B Transmit Data B 5 X 21 Ctl B Control B 24 X 21 Ctl A Control A 6 X 21 Ground 25 V 35 WAN ID 0 Connect to Pin 6 7 X 21 WAN ID 1 Connect to Pin 6 26 V 24 Tx Transmit Data 8 V 24 V 35 DTR Data Terminal Ready 27 V 24 V 35 RTS Request to Send 9 V 24 Rx R...

Page 365: ... Data Set Ready 6 At the IP Office end pin 25 is connected to pin 6 At the IP Office end pin 19 is connected to the Screened Cable Drain Wire Supply This cable is not supplied with the control unit or WAN3 module It must be ordered separately SAP Code 700213416 Cable 12 core screened cable Each core is 7 0 203mm 24 AWG tinned copper stranded wire nominal capacitance of 95pF m resistance of 92 ohms...

Page 366: ...k B Transmit Clock B AA 37 RxClk A Receive Clock A Twisted Pair V 18 RxClk B Receive Clock B X 33 SCTE A External Clock A Twisted Pair U 15 SCTE B External Clock B W 34 Ground B At the IP Office end pins 7 and 25 are connected to pin 6 At the IP Office end pin 19 is connected to the Screened Cable Drain Wire Supply This cable is not supplied with the control unit or WAN3 module It must be ordered ...

Page 367: ... Ind B Indicate B 12 3 Clk A Clock A Twisted Pair 6 22 Clk B Clock B 13 6 Ground 8 At the IP Office end pin 7 is connected to pin 6 At the IP Office end pin 19 is connected to the Screened Cable Drain Wire Supply This cable is not supplied with the control unit or WAN3 module It must be ordered separately SAP Code 700213408 Cable 6 twisted pair screened cable each core is 7 0 203mm 24 AWG tinned c...

Page 368: ... unit but are not supplied with a locale specific power cord The appropriate Mu Law or A Law Smart Card feature key dongle must be order with the control unit IP500 Base Cards IP500 Base Cards Country SAP Code Digital Extension IPO 500 Extn Card Dgtl Sta 8 IP Office 500 Extension Card Digital Station 8 All 700417330 Analog Extension IPO 500 Extn Card Phone 2 IP Office 500 Extension Card Phone 2 Al...

Page 369: ...na and CALA 700185184 E1R2 IP400 PRI 30 E1R2 RJ45 CALA Korea China 700241631 IP400 PRI 60 E1R2 RJ45 CALA Korea China 700241649 IP400 PRI 30 E1R2 COAX CALA 700241656 IP400 PRI 60 E1R2 COAX CALA 700241664 WAN IP400 WAN Expansion All 700289713 IP500 External Expansion Modules Expansion modules include an external power supply unit PSU and a 1m blue interconnect cable They do not include a locale spec...

Page 370: ...07 IP400 Digital Station 30 All 700184880 Phone IP400 Phone 8 V2 All 700359896 IP400 Phone 16 V2 All 700359904 IP400 Phone 30 V2 All 700359912 IP400 Phone 8 All 700184773 IP400 Phone 16 All 700184781 IP400 Phone 30 All 700184799 S0 BRI IP400 So8 All 700185077 WAN IP400 WAN3 All 700185028 IP400 WAN3 10 100 All 700262009 Internal Cards Variants Country SAP Code SOE IP406 V2 IP412 IP500 Modem Cards M...

Page 371: ... 5600 Series IP phones They are also used to provide power to other phone types when those phones are supporting an XM24 EU24 or EU24BL add on unit Note An appropriate locale specific power cord is required for the power supply unit These units are not support for use with 1600 Series phones Variant SAP Code 1151D1 Power Supply With CAT5 cable 700434897 1151D2 Power Supply with battery backup With...

Page 372: ...6 V2 IP412 Small Office Edition IP400 External Expansion Modules Digital Station V2 Phone V2 So8 WAN3 10 100 CEE7 7 Schuko Europe and South Africa 700289762 BS1363 Czech Republic Ireland United Kingdom 700289747 NEMA5 15P CS22 2 No 42 North Central and South America 700289770 CPCS CCC China 700261977 Unearthed Power Cord IEC60320 C7 IP400 External Expansion Modules Analog Digital Station V1 Phone ...

Page 373: ... to RJ45 Red 700213440 3m 9 10 IP500 BRI So Converter Cable Provides the 100ohm terminating resistors necessary for an IP500 BRI trunk daughter card port set to S Bus mode Also provides the cable crossover RJ45 plug to RJ45 socket 700458649 25cm 10 Expansion Interconnect Cable Connects the control unit to expansion modules except WAN3 modules RJ45 to RJ45 Blue 700213457 1m 3 3 Longer yellow cable ...

Page 374: ...cludes 3 front panels for the IP500 control unit Barrier Box Rack Mounting Kit 700293905 Up to 8 IP Office Barrier Boxes Barrier Boxes IP Office Barrier Boxes SAP Code IP400 Phone Barrier Box 700293897 Use with Phone V1 module Includes an RJ45 to RJ11 cable and functional earth lead IP400 Phone Barrier Box V2 101V 700385495 Use with Phone V2 module Includes an RJ45 to RJ11 cable and functional ear...

Page 375: ...7 Microsoft CRM Integration users IP400 Microsoft CRM Intgr 180588 IPSec Tunneling IP400 IPSec VPN 182301 Mobile Twinning or Mobility Features IPO Lic Mobile Twinning 1 195569 5 195570 10 195571 20 195572 50 195573 SIP Trunk Channels IPO LIC SIP TRNK RFA 1 202967 5 202968 10 202969 20 202970 Advanced Small Community Networking IPO LIC ADVANCED NTWKG 202966 IP End points IP400 IP Endpoint 1 174956 ...

Page 376: ...4474 CCC Spectrum Wallboards IP400 CCC Wallboard 4 176196 Report Viewer IP400 CCC Report 5 184726 10 184727 20 184728 CCC Agent Rostering IP400 CCC Rostering 171997 CCC Designer users IP400 CCC Designer 171999 CCR Licenses License RFA Name SAP CCR SUP IPO CUSTMR CALL REPORTER Y SPV LIC 1 217655 10 217656 20 217657 CCR Agents IPO CUSTMR CALL REPORTER X AGT LIC 1 217650 5 217651 10 217652 20 217653 ...

Page 377: ... 215180 8 215181 32 215182 IP500 E1 Channels Add 2 215183 8 215184 32 215185 IP500 E1R2 Channels Add 2 215186 8 215187 22 215188 IP500 VCM Channels IP500 VCM LIC 4 CH 4 202961 IP500 VCM LIC 8 CH 8 202962 IP500 VCM LIC 16 CH 16 202963 IP500 VCM LIC 28 CH 28 202964 IP500 VCM LIC 60 CH 60 202965 Phone Manager Licenses License RFA Name SAP Phone Manager Pro per seat IP400 Phone Manager Pro 1 177468 5 ...

Page 378: ...e serial number License RFA Name SAP Voicemail Pro Networked Messaging IPO TRIAL NTWKD MSGING LIC DS 189776 3rd Party Database IVR IPO TRIAL 3RD PARTY IVR RFA LIC DS 189777 Avaya Text to Speech for IP Office 1 port IPO TRIAL AVAYA TTS RFA 1 LIC CU 189778 VB Scripting IPO TRIAL VB SCRIPTING RFA LIC DS 189779 Conferencing Center IPO TRIAL CONF CENTER RFA LIC DS 189780 Third Party Text to Speech 1 po...

Page 379: ...P Office Installation Page 378 15 601042 Issue 20b 16 July 2009 IP Office SIP Trunk Channel IPO LIC SIP TRUNKING TRIAL RFA 1 205820 Advanced Small Community Networking IPO LIC ADVANCED NTWKG TRIAL 205821 ...

Page 380: ...ail Pro ScanSoft Text to Speech TTS 700293921 Conferencing Center 3 2 700407596 3 1 192226 3 0 700372287 2 1 700293913 IP Office Software Developer s Kit SDK 700188873 Compact Contact Center CCC 5 2 700451545 5 0 700330962 4 0 700188881 IP Office User and Administration CD Set 4 2 700459332 4 1 700449457 4 0 700428576 3 2 700407604 3 1 700380389 3 0 700345879 2 1 700329725 2 0 700304074 IP Office ...

Page 381: ...297 Replacement Parts 1600 Series BM32 Cable 700415581 1600 Series BM32 Bridge 700415599 1603 Plastic Label Covers 10 700419831 1608 Plastic Label Covers 10 700415664 1616 BM32 Plastic Label Covers 20 700415672 1603 Wedge Stand 700415615 1608 Flip Stand 700415714 1616 Flip Stand 700415722 1600 Series BM32 Flip Stand 700432800 1600 Series Handset Cord sold separately 700427495 1600 Series 9 inch Ha...

Page 382: ...stem Components SAP Codes AWH 65 Wireless Headset EURO 700428220 AWH75N Executive Wireless Headset NAR 700446313 AWH75N Executive Wireless Headset EU 700446321 AWH75N Executive Wireless Headset UK 700446339 ABT 35 S Headset Base NA 700428170 ABT 35 S Headset Base EURO 700428196 ...

Page 383: ...0412828 Switzerland 700412836 3626 8 Gang changer 700412927 Belt Clip for 3626 700413131 3626 Vinyl case with keypad cover 700412984 3626 Carry case Yellow 700289309 3626 Carry case with keypad cover Black 700289317 Yellow 700289325 3616 3626 Configuration Cradle 700375934 Avaya Voice Priority Processor 10 AVPP 10 700413164 Avaya Voice Priority Processor 20 AVPP 20 700413172 AVPP Power Supply Euro...

Page 384: ...elt clip and power supply units for charger and base station 700305105 4400 Series Phones Variant SAP Code 4406D White 108199019 Black 108199027 4412D White 108199043 Black 108199050 4424D White 108199076 Black 108199084 DSS4450 White 108199407 Black 108199696 Power Supply for 4450 108596412 Small Stand for 4406 or 4450 Black 108541194 White 108541202 Large Stand for 4412D or 4424D Black 108541269...

Page 385: ...L 2XU A Backlighted Expansion Module Multi grey 700381825 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 5400 Series Phones Variant SAP Code 5402 Multi grey 700381981 5410 Multi grey 700382005 5420 Multi grey 700381627 EU24 Multi grey 700381817 EU24BL Multi grey 700381825 Replacement ...

Page 386: ...ey 700381825 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 6400 Series Phones Variant SAP Code 6408D Grey 70020100 White 70020092 6416D M Grey 108807611 White 108807603 6424D M Grey 108807595 White 108807587 6408 Stand Grey 108933169 White 108933177 6416 6424 Stand Grey 848219127 Whi...

Page 387: ...0314 T3 DSS Unit Black 700380322 White 700380330 T3 DSS Expansion Unit Black 700380348 White 700380355 T3 Headset Link Unit 700380363 T3 Series Phones IP Variant SAP Code T3 Compact Black 700414717 White 700414709 T3 Classic Black 700414733 White 700414725 T3 Comfort Black 700414758 White 700414741 Power Supply Unit for T3 IP Phones 700414766 T3 AEI Headset Link for IP Phones 700414774 Power Suppl...

Page 388: ...P Code IP DECT 3701 Handset EMEA 700346802 IP DECT 3711 Handset EMEA 700346810 North America 700430267 Belt Clip 700346885 Phone Charger for 3701 3711 Requires power adaptor below Global 700346828 Power Adaptor for Charger European 700346836 United Kingdom 700346844 Australia 700378318 North America 700430309 Rack mount 8 phone charger Requires power adaptor below Global 700346851 Power Adaptor fo...

Page 389: ...ial Connection Cable 0 5m EMEA 700347115 Plug and Play IP DECT Kits Item Region SAP Code IP DECT Starter Kit Includes 2 RFP32 base stations North America 700436538 EMEA 700378995 RFP32 Upgrade Kit North America 700436579 EMEA 700436561 RFP34 Upgrade Kit North America 700436595 EMEA 700436587 IP DECT Site Survey Kits Item Region SAP Code IP DECT Survey Kit with Tripod Includes custom RFP 2 handsets...

Page 390: ... Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic Equipment Similar legislation has been or is being introduced in a number of other countries Avaya has decided to make its global product range compliant with the requirements of RoHS The actions taken vary In some cases equipment has been discontinued and is no longer available from Avaya In some cases...

Page 391: ......

Page 392: ...IP Office Installation Page 391 15 601042 Issue 20b 16 July 2009 IP Office Safety Statements Chapter 11 ...

Page 393: ...within on the IP Office Documentation CD Engineer s Toolkit CD This warning symbol is found on the base of IP406 V2 IP412 and IP500 modules Refer to Trunk Interface Modules for information concerning which Trunk Interface module variants are fitted in which country WARNING The Avaya IP400 Office and IP500 Office modules are intended to be installed by Service Personnel and it is the responsibility...

Page 394: ...attention to the lightning protection grounding Report any problems in writing to the telephone company 2 Equipment that is designed to be connected using internal wiring is typically not lightning protected Hence Avaya IP Office extension cabling must not leave the building For installations where telephones and or other standard tip ring devices are installed in another building then lightning p...

Page 395: ...Quad BRI PRI E1 PRI T1 ATM4 WAN Single Dual Single Dual IP500 Office IP406 V2 Office IP412 Office Small Office Edition Rest of World Product Quad BRI PRI E1 E1R2 PRI T1 ATM4 WAN Single Dual Single Dual IP500 Office IP406 V2 Office IP412 Office Small Office Edition Notes Single WAN trunk card is only supported in the Small Office Edition control unit Small Office Edition control units include 4 int...

Page 396: ...n installing programming or using your system contact your Avaya representative URL http support avaya com 11 6 Compliance with FCC Rules Transmit and Receive Gain Settings for PRI T1 and Analog Ports The Gain settings are password controlled for use by qualified installation personnel only and must not be made available to the end user The default gain settings of 0dB ensures compliance with FCC ...

Page 397: ...port Async Data connection SELV Analog Telephone Ports Telephone Extension ports TNV2 Digital Telephone Ports Telephone Extension ports SELV WAN port WAN connection NET SELV LAN ports 10 100 BaseT attachment to LAN SELV Expansion ports Expansion Module connector SELV Audio port Connector for Music on Hold SELV External Control port Connector for Controlling Ancillary circuits SELV DC Input port Co...

Page 398: ... a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own ex...

Page 399: ...ment will be inoperable when mains power fails PRI Interface During the configuration ensure 000 emergency number is not barred by performing the following Short Code 000 Telephone No 000 Function DialEmergency WARNING This equipment will be inoperable during mains power failure 11 9 2 Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is co...

Page 400: ...IP Office Installation Page 399 15 601042 Issue 20b 16 July 2009 IP Office Safety Statements Regulatory Instructions for Use 11 9 3 China ...

Page 401: ...48C Connection to the Analog Trunk facilities must be through a USOC RJ45S Notification to the Telephone Companies Before connecting this equipment you or your equipment supplier must notify your local telephone company s business office of the telephone number or numbers you will be using with this equipment The facility interface codes FIC for 1 544 MBps digital connection i e IP400 Office PRI T...

Page 402: ...ce 49 Manager 321 Monitor 322 MS CRM 323 Phone Manager 324 SoftConsole 326 System Status Application 327 TAPI 328 User 50 Voicemail 51 VoiceMail Lite 330 VoiceMail Pro 331 Assessments Network 55 VoIP 55 Audio Codec Conversion 56 Port 350 Audio Port 353 Availability of Equipment 10 389 B Barrier Boxes Analog Phone 172 Rack Mounting 174 SAP Code 367 Base Card Analog Phone 20 214 Digital Station 20 2...

Page 403: ...Port 356 DECT Handset 274 275 Phone 44 259 Region Availability 44 259 Delta Server Components 319 License Requirements 319 PC Requirements 319 DevLink Application 53 DS IROB 171 Phone 44 171 259 Port 350 356 Region Availablility 44 259 DTE Port 190 Cable requirement 190 357 RS232 190 357 Settings 190 357 Dual PRI Trunk Card 23 234 E Embedded Voicemail Application 51 Memory Card 31 EMC Cautions Can...

Page 404: ...nternal Cards SAP Code 367 IP 400 Installation Admin Applications 111 Connect Manager PC 115 Expansion Modules 127 Grounding 131 Modem Cards 120 Power up Control Unit 113 Rack Mounting 125 Receive Configuration Pre 3 2 116 System Status Application 106 138 Trunk Cards 122 Unpacking 110 Upgrade 133 VCM Cards 118 WAN 3 129 IP Dect Base Stations SAP Code 367 Handset SAP Code 367 Licenses SAP Code 367...

Page 405: ...VoiceMail 347 VoiceMail Lite 330 VoiceMail Pro 331 License Keys Enter 43 176 Licenses CCC 367 CTI 367 General 367 IP Dect 367 IP500 367 PC Base 42 177 PC Less 42 177 Phone Manager 367 Trial 367 VoiceMail 367 Lightening Portection 393 Lightening Protection 39 170 Lithium Batteries 393 M Maintenance Applications 49 Manager Application 49 Button Programming 150 Clock Quality 158 Components 321 Extens...

Page 406: ... IP Office 335 LAN 350 359 PF 350 360 Phone POT 350 361 PRI 350 362 RS232 DTE 350 RS323 DTE 190 357 Safety Classification 396 USB 350 Used 335 WAN 350 363 WAN V 24 364 WAN V 35 365 WAN X 21 366 Power Cords SAP Code 367 Power Supplies 1151C1 33 1151C2 33 Cords 34 Type 40w PSU 33 Type 45W Earthed PSU 33 Type 60W Earthed PSU 33 Uninterrupted Power Supply 35 Power Supply Units SAP Code 367 PRI Port 35...

Page 407: ...ower Cords 367 Power Supply Units 367 Series Phone 367 Spares 367 T3 Classic 297 T3 Comfort 298 T3 Compact 299 T3 DSS Programmable Buttons 305 T3 Series Phone 367 Trial Licenses 367 VoiceMail Licenses 367 XM24 Programmable Buttons 307 Security Settings Default 193 Serial Feature Key 42 177 Server Minimum Specifications 339 Settings CSV File Formats 72 Exporting 72 Importing 72 Single E1 PRI Trunk ...

Page 408: ...grade Software 45 USB Feature Key 42 177 Port 350 V Voice Compression Channels 56 VoiceMail SAP Code 367 VoiceMail Lite Application 51 Components 330 License Requirements 330 PC Requirements 330 VoiceMail Pro Application 51 Components 331 License Requirements 331 PC Requirements 331 VoIP Assessments 55 W Wall Mounting Control Units 40 Wall Mounting Requirements 66 WAN Link 168 Port 23 234 350 363 ...

Page 409: ......

Page 410: ...IP Office Installation Page 409 15 601042 Issue 20b 16 July 2009 IP Office ...

Page 411: ...ed to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance ...

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Summary of Contents for IP Office Phone Manager

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