Avaya IP Office Phone Manager, Installation Manual, Page: 192 / 411

IP Office Installation Page 191
15-601042 Issue 20b (16 July 2009) IP Office
Additional Processes: DTE Port Maintenance
9.9.3 Erasing the Configuration
The following processes erases the configuration held in the IP Office control unit's memory. That include both the current
configuration in RAM memory and the backup configuration stored in non-volatile Flash memory. Following this the IP
Office will restart with a default configuration.
This process should be performed from a PC with a fixed IP address, directly connected to the IP Office control unit and
with the IP Office system disconnected from any network. Following this process, the control unit's IP address will default
to 192.168.42.1.
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Do not perform any of these processes unless absolutely necessary. The IP Office's configuration settings can be
default through Manager using the File | Advanced | Erase Configuration command.
Procedure: Erasing the Configuration via Debug
This process erases the IP Office's configuration settings but does not alter its security settings. It is easier to use than
the boot loader method.
1. WARNING: Ensure that you have a backup copy of the IP Office's configuration before performing this
action.
2. Attach the serial cable between the PC and the DTE port on the IP Office control unit.
3. Start the terminal program on your PC. Ensure that it has been setup as listed in DTE Port Settings . Within a
HyperTerminal session, the current settings are summarized across the base of the screen.
4. Enter AT (note upper case). The control unit should respond OK .
5. Enter AT-DEBUG . The control unit should response with the time and date and then Hello> to show it is ready to
accept commands.
6. To erase the current configuration in RAM memory enter eraseconfig . The Hello> command prompt reappears
when the action is completed.
7. To erase the backup configuration stored in non-volatile Flash memory enter erasenvconfig . The Hello>
command prompt reappears when the action is completed.
8. To reboot the IP Office enter reboot. The IP Office will reboot and restart with a defaulted configuration.
9. Close the terminal program session.
10.Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit's
now defaulted configuration.
Procedure: Erasing the Configuration and Security Settings via the Boot Loader
This process defaults the IP Office security settings and its configurations settings.
1. WARNING: Ensure that you have a backup copy of the IP Office's configuration before performing this action.
2. Attach the serial cable between the PC and the DTE port on the IP Office control unit.
3. Start the terminal program on your PC. Ensure that it has been setup as listed in DTE Port Settings . Within a
HyperTerminal session, the current settings are summarized across the base of the screen.
4. Enter AT (note upper case). The control unit should respond OK .
5. Switch off power to the IP Office control unit.
6. Power on the control unit while repeatedly pressing the escape key until you get a Loader message. Below is an
example. It may be necessary to repeat this several times until you successfully get the loader message.
P12 Loader 2.4
CPU Revision 0x0900
7. Enter AT (note upper case). The control unit should respond OK .
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To erase the alarm log enter AT-X1 .
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To erase the current configuration in RAM memory enter AT-X3 . A typical response is Sector Erases
(Config) followed by a series of OK responses.
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To erase the backup configuration stored in non-volatile Flash memory enter AT-X2 . A typical response if
Sector 2 Erase (NV Config) followed by OK .
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IP Office 403 only: If running an IP Office 403 control unit, enter AT-X4 .
8. Switch power to the control unit off and then back on. Within the terminal program you should see various
messages as the control unit performs various start up tasks.
9. Close the terminal program session.