Avaya IP Office Phone Manager, Installation Manual, Page: 50 / 411

IP Office Installation Page 49
15-601042 Issue 20b (16 July 2009) IP Office
System Overview: Supported Country Locales
2.22 Programming Applications
The following Windows applications are used to program and maintain an IP Office system. They run on PC's connected to
the IP Office system via its LAN interface. These applications are all provided on the IP Office Administrator Applications
CD and don't require any licenses.
Typically, with the exception of SNMP, all these applications would be installed onto a single PC on the customer's LAN in
order to ensure that each is available on site if required. Due to the nature of the applications, this should be a secure
PC. If a voicemail server PC is also being installed, the same PC can be used for the programming and maintenance
applications.
For maintainers most of these applications can also be run remotely if a route for data connections to the customer IP
Office exists from the maintainers location.
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IP Office Manager
This tool is used to access all parts of the IP Office configuration. Different levels of access can be defined to
control which parts of the configuration the Manager user can view and alter. Manager is also used to upgrade the
software files used by an IP Office system. When running is can also act as the TFTP server from which
upgradeable Avaya phones can request new software.
•
System Status Application
This application can be used to inspect the current status of IP Office lines and extensions and to view records of
recent alarms and events. It runs as a Java application.
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Feature Key Server
This application is required for IP Office systems where licenses are being validated against a parallel or USB port
Feature Key dongle. It must be installed on the same PC as the dongle.
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SNMP MIB's
Not an application as such. Using IP Office SNMP MIB files the status of the IP Office system to be monitored by
3rd-party SNMP applications such as Castlerock and HP OpenView. When configured for SNMP operation, the IP
Office can also send alerts for potential problems. IP Office 3.2 and higher supports the sending of the same alerts
used for SNMP to SMTP email addresses.
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Monitor (SysMon)
Monitor is a tool that can show a trace of all activity on the IP Office system in detail. As a consequence,
interpretation of Monitor traces requires a high-level of data and telephony protocol knowledge. Despite that
however, all IP Office installers and maintainers need to understand how to run Monitor when necessary as Avaya
may request copies of Monitor traces to resolve support issues.
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Call Status
This application is used to display current calls in progress. Call Status is not supported on IP Office 4.0 but is still
included in the IP Office Admin applications suite for maintainers who are supported IP Office's with earlier
software levels.