Avaya IP Office Phone Manager, Installation Manual, Page: 319 / 411

IP Office Installation Page 318
15-601042 Issue 20b (16 July 2009) IP Office
Licenses
License Description RFA Name SAP
CCR SUP The presence of at least one CCR SUP
license is required to use CCR. The
license is available in 1, 5, 10, 15 and 25
supervisor versions. Multiple licenses can
be added to achieve the number of
supervisors required up to 30
supervisors. One license instance is
consumed for each supervisor configured
on the IP Office Customer Call Reporter
system, regardless of whether the
Supervisor is logged in. IPO CUSTMR CALL REPORTER Y
SPV LIC
1 217655
10 217656
20 217657
CCR Agents Enables support for agents. The license is
available in 1, 5, 10, 20, 50 and 75 agent
versions.
Multiple license can be added to achieve
the number of agents required up to the
maximum of 150
agents. One license instance is consumed
for each SBCC agent configured on the IP
Office system,
regardless of whether the Agent is
logged in to an extension or to SBCC. IPO CUSTMR CALL REPORTER X
AGT LIC
1 217650
5 217651
10 217652
20 217653
50 217654
CCR CCC UPG This license allows existing CCC licenses
to be used for IP Office Customer Call
Reporter. The CCC licenses are used as
follows:
•
CCC Server
Enables 1 supervisor and 5 agents.
•
CCC Supervisors
Enables the equivalent number of
supervisors.
•
CCC Agents
Enables the equivalent number of
agents.
IPO CUSTMR CALL REPORTER
UPG LIC 217658