IBM PC Server 325, User Handbook Manual

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Purchasing Additional HelpWare Services
Ÿ In all other countries, contact your IBM reseller or IBM
marketing representative.
Warranty and Repair Services
You can upgrade your standard hardware warranty service or
extend the service beyond the warranty period.
Warranty upgrades in the U.S. include:
Ÿ
Carry-in service to on-site service
If your warranty provides carry-in repair service, you can
upgrade to on-site repair service, either standard or premium.
The standard upgrade provides a trained servicer within the
next business day (9 a.m. to 5 p.m., local time, Monday though
Friday). The premium upgrade provides 4-hour average
response, 24 hours a day, 7 days a week.
Ÿ On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade
to premium on-site service (4-hour average on-site response, 24
hours a day, 7 days a week).
You also can extend your warranty. HelpWare Warranty and
Repair Services offers a variety of post-warranty maintenance
options, including ThinkPad EasyServ Maintenance Agreements.
Availability of the services varies by product.
For more information about warranty upgrades and extensions:
Ÿ In the U.S., call 1-800-426-7697.
Ÿ
In Canada, call 1-800-465-7999.
Ÿ
In all other countries, contact your IBM reseller or IBM
marketing representative.
Chapter 5. Getting Help, Service, and Information
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