IBM PC Server 325, User Handbook Manual, Page: 218 / 288

Purchasing Additional HelpWare Services
This service includes technical support for:
Ÿ Installing and configuring client workstations and servers
Ÿ Identifying system problems and correcting problems on the
client or the server
Ÿ
Installing and configuring your out-of-warranty IBM computer
Ÿ
Installing and configuring non-IBM options in IBM computers
Ÿ Using IBM operating systems in IBM and non-IBM computers
Ÿ Using application programs and games
Ÿ Tuning performance
Ÿ
Installing device drivers remotely
Ÿ
Using IBM and non-IBM network operating systems
Ÿ Interpreting documentation
You can purchase this service on a per-call basis, as a
multiple-incident package, or as an annual contract with a
10-incident limit. For more information about purchasing Network
and Server Support, see “Ordering Support Line Services.”
Ordering Support Line Services
Enhanced PC Support Line and Network and Server Support Line
services are available for products on the Supported Products list.
To receive a Supported Products list:
Ÿ In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server
support.
3. Select document number 11682 for Enhanced PC support.
Ÿ In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
Ÿ
In all other countries, contact your IBM reseller or IBM
marketing representative.
For more information or to purchase these services:
Ÿ In the U.S., call 1-800-772-2227.
Ÿ In Canada, call 1-800-465-7999.
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PC Server 325 User's Handbook