IBM PC Server 325, User Handbook Manual

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Using the HelpWare Support Family
systems, and local area networks (LANs). You can call the IBM PC
Company Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will
be sent to your fax machine.
To access the IBM PC Company Automated Fax System, do the
following:
Ÿ In the U.S., call 1-800-426-3395.
Ÿ In Canada, call 1-800-465-3299.
Getting Help by Telephone
During the warranty period, you can get help and information by
telephone through the IBM HelpWare PC Support Line. Expert
technical-support representatives are available to assist you with
questions you might have on the following:
Ÿ
Setting up your server and IBM monitor
Ÿ
Installing and setting up IBM options purchased from IBM or an
IBM reseller
Ÿ 60-day, preinstalled-operating-system support
Ÿ Arranging for service (on-site or carry-in)
Ÿ
Arranging for overnight shipment of customer-replaceable parts
In addition, you are eligible for PC Server Startup Support for 90
days after installation. This service provides assistance for:
Ÿ
Setting up your network operating system
Ÿ Installing and configuring interface cards
Ÿ Installing and configuring network adapters
Please have the following information ready when you call:
Ÿ Serial numbers of your server, monitor, and other components,
or your proof of purchase
Ÿ
Description of the problem
Ÿ
Exact wording of any error messages
Ÿ Hardware and software configuration information for your
system
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PC Server 325 User's Handbook