Dell C1765nf Color Laser, User Manual, Page: 364 / 382

362
Troubleshooting
The printer does not properly transfer scan
data to a specified destination via the Scan
to E-Mail or Scan to Network Folder feature.
Check if the following settings have been set correctly on the
Dell Printer Configuration Web Tool .
Scan to Network Folder
Check the following settings under
Address Book → Server Address:
•Server Address
•Share Name
•Server Path
•Login Name
•Login Password
Scan to E-Mail
Check the following setting under Address Book
→
Fax/E-Mail:
• E-Mail Address
Cannot scan using Windows Image
Acquisition (WIA) on a Microsoft
®
Windows Server
®
2003 computer.
Enable WIA on the computer.
To enable WIA:
1
Click Start , point to Administrative Tools , and then click Services .
2
Right-click Windows Image Acquisition (WIA) , and then click Start .
Cannot scan using TWAIN or WIA on a
Windows Server 2008 or Windows Server
2008 R2 computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1
Click
Start
, point to
Administrative Tools
, and then click
Server Manager
.
2
Under Features Summary , click Add Features .
3
Select the Desktop Experience check box, click Next , and then click Install .
4
Restart the computer.
Cannot scan using TWAIN or WIA on a
Windows Server 2012 or Windows Server
2012 R2 computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1
Click Server Manager from the Start screen.
The Server Manager screen appears.
2
Under Manage , click Add Roles and Features .
Add Roles and Features Wizard appears.
3
Click
Next
to skip the
Before you begin
page.
4
Ensure that Role-based or feature-based installation is selected, and then click
Next
.
5
Ensure that Select a server from the server pool is selected, select the server under
Server Pool
, and then click
Next
.
6
Click Next to skip the Select server roles page.
7
Select the Desktop Experience check box under User Interfaces and
Infrastructure , and then click Next .
8
Click Confirmation from the list on the left.
9
Select the Restart the destination server automatically if required check box, and
then click Install .
10
Restart the computer.
Problem Action