Dell C1765nf Color Laser, User Manual, Page: 362 / 382

360
Troubleshooting
Copy Problem
Fax Problems
Problem Action
A document loaded in the ADF cannot be
copied.
Ensure that the ADF cover is firmly closed.
Problem Action
The printer is not working, there is no
display and the buttons are not working.
Unplug the power cord and plug it in again.
Ensure that there is power to the electrical receptacle.
No dial tone sounds. Check that the phone line is connected properly. See "Connecting the Telephone
Line" on page 43.
Check that the phone socket in the wall is working by plugging in another phone.
The numbers stored in the memory do not
dial correctly.
Print an Address Book list and ensure that the numbers are stored in the memory
correctly.
The document does not feed into the
printer.
Ensure that the document is not wrinkled and you are putting it in correctly.
Check that the document is of the right size, not too thick or thin.
Ensure that the ADF cover is firmly closed.
Faxes are not received automatically. The
FAX
mode should be selected.
Ensure that there is paper in the PSI or MPF.
Check to see if the display shows
Memory Full
.
Check the Junk Fax Setup setting.
The printer does not send faxes.
Sending
should show up on the display.
Check the other fax machine you are sending to, to see if it can receive your fax.
The incoming fax has blank spaces or is
received in poor-quality.
The fax machine sending you the fax may be faulty.
A noisy phone line can cause line errors.
Check your printer by making a copy.
The toner cartridge may be empty. Replace the toner cartridge. For details, see
"Replacing Toner Cartridges" on page 318.
Some of the words on an incoming fax are
stretched.
The fax machine sending you the fax had a temporary document jam.
There are lines on the documents you send. Check the surface of the document glass and ADF glass for marks and clean it. See
"Cleaning the Scanner" on page 328.
The printer dials a number, but the
connection with another fax machine fails.
The other fax machine may be turned off, out of paper, or cannot answer incoming
calls. Speak with the other machine operator and ask her/him to sort out the
problem.
Documents are not stored in the memory. There may not be enough memory to store the document. If the display shows a
Memory Full message, delete any documents you no longer need from the
memory and then restore the document, or wait for the job in progress (e.g., a fax
transmission or reception) to complete.