Follett VERSION 6.00, User Manual

Page: 665 / 730

04/04 665 Appendix E Using a PHD+, PHD+ II, or PHD Laser+
Common usage problems with the Telxon PHD
If you have this problem Try this
Barcode won't scan. Use the keypad to type the number (you may have to use the
SHIFT
key if typing letters), and then press
ENTER
.
Duplicate scans With the PHD+/PHD+ II scanner, if you do a back and forth scan
motion and hear a beep twice or accidentally read the same material
or same shelf twice don't worry about it. There are no uses of the
PHD where this might cause a problem during data processing.
PHD doesn't hold as
many scans as it should.
Contact Follett Software Company to obtain a memory update to
enable the PHD scanner to hold 4000 to 5000 scans.
PHD occasionally locks
up or performs erratically.
Corrosion sometimes builds up on the battery contacts, causing the
batteries not to charge or causing the PHD to malfunction.
To correct corrosionrelated problems, try the following:
Remove and replace the batteries.
Make sure the batteries are seated tightly.
Wipe off the battery contacts.
Gently run a nail file over the battery contacts.
Avoid touching the ends of the batteries with your fingers.
PHD doesn't display the
message Ready to Up
date." Therefore, I can't
load the application.
If you are using an older PHD model, it probably contains the 56*
chip. You must upgrade the PHD to the 57* chip before transferring
the PHD application.
To check your PHD chip:
Turn off the PHD and press the
SP
and
ENTER
keys.
While holding down the
SP
and
ENTER
keys, simultaneously
press and release the
ON/OFF
key.
Continue holding the
SP
and
ENTER
keys for seven seconds.
You should get a *56>" or *57>" message.
If the message is a *56>", press and hold down the
6
key for three
beeps. You need to update the EPROM chip in your unit. If the mes
sage is *57>.", hold down the
6
key for three beeps. An update menu
appears. Select either 1. Ready to Update or 2. No Change. Choosing 2
will bring you back to the main menu. (Your PHD does not require
the EPROM chip update.)
If you get a
62>, 65>, 66>, 68>, or 69> message, hold down the
6
key
until the unit displays TP_." Type 59 and then press
ENTER
. After the
download message, press the
3
key for three beeps, select either 1.
Ready to Update or 2. No Change. Choosing 2 will bring you back to
the main menu.
If your PHD requires the EPROM chip update and you are covered
under an Extended Maintenance Agreement (EMA), there is no cost to
update the EPROM chip. For more information, please contact Cus
tomer Service for literature explaining the PHD EPROM chip.