Follett VERSION 6.00, User Manual

Page: 171 / 730

04/04 Chapter 12 Managing holds 171
holds second, and pending holds last. Holds with the same status are sorted in
ascending order according to priority and the date placed. The lower the priority
value, the higher the hold's position is in the queue.
To change the priority of a patron's hold, highlight the hold that you want to edit
and click View/Edit. The Edit Hold dialog appears:
Type the new priority value, and
click Save.
A message appears informing you of
the hold's new position in the queue.
If you move a hold to the top of the pending holds by changing its priority, it will
be the next hold made ready. However, you cannot change a hold's status.
Circulation Desk changes the status from pending to ready when a copy becomes
available. To change an expired hold's status to pending, you must edit its
expiration date. See Extending the life of a hold" on page 169.
See also:
Define the default priority for each patron type in System Setup |
Setup | Circulation | Policies. For more information, see How to set circulation
limits for patron types" on page 77.
Interpreting the Daily Holds Processing exception report
Circulation Desk processes holds and reserves the first time you start Circulation
Desk on a given date if there are any holds or reserves in the system. As
Circulation Desk processes them, it sends information about any actions it takes
to the Daily Holds Processing exception report. This report is available by
opening the Exception Report folder within your Follett folder. Although most
hold situations are addressed as they occur throughout the day, Circulation Desk
processes holds and reserves on a daily basis for the following reasons:
When the prereserve processing date arrives for a reserve, Circulation Desk
must notify you so that you can retrieve the reserved item and place it on the
hold shelf.
If you chose, in System Setup, to delete expired holds and reserves
automatically, Circulation Desk does so during the Daily Holds Processing.
When copies are added or imported, they may fulfill a pending anycopy
hold. Circulation Desk looks at all copies in your collection during the Daily
Holds Processing to see if there are any new copies that might have become
available to fulfill a pending hold. This might also happen if a Missing or
Lost copy is returned.
In the rare event that all the copies for a title were deleted, Circulation Desk
must delete any holds or reserves for that item during the Daily Holds
Processing. If there are no copies, Circulation Desk cannot fulfill a hold.