Follett VERSION 6.00, User Manual

Page: 164 / 730

04/04 164 Circulation Desk
Troubleshooting
If you want to disable the automatic fine calculation, or change the way fines are
calculated, see Activating automatic fine calculation and refunds" on page 81.
The following table lists some error messages that might appear while creating,
editing, or paying fines:
Error messages associated with fines
Message Cause
Amounts waived and/or paid
cannot exceed the amount of the
fine.
This message appears if the total of the Waived and Paid text
boxes exceeds the Amount text box. Even if the patron gives
you more money than the Amount, you cannot enter that value
here because Circulation Desk does not keep track of change
due.
The fine amount cannot be zero. You cannot create a fine of $0.00. To cancel creation of a fine,
choose Cancel.
The fines for this patron have
been altered since you began
applying payment. Please re
view this patron's fines and try
again.
This message might appear while applying payment toward a
patron's fine balance and indicates that the patron's fines have
changed since you began applying payment. This can only
happen in a multiuser environment when the patron is being
edited at two different Circulation Desk workstations.
Temporary ... deleted. You can
now reuse barcode ...
This message appears if a fine on a temporary copy is paid in
full or deleted. The temporary title and its copy are deleted
from your collection.