Follett VERSION 6.00, User Manual

Page: 136 / 730

04/04 136 Circulation Desk
Troubleshooting
This table lists some problems that may occur while using Circulation Desk:
Basic troubleshooting for Circulation Desk
Problem Suggestion
Copy barcode won't scan
Patron barcode won't scan
If a barcode won't scan properly, try cleaning your scanner
head, then consult the documentation that came with your
scanner, or see the Appendix.
If you receive a message stating that the barcode is invalid,
test the patron or copy barcode in System Setup | Setup |
Site | Barcodes to verify that the symbology is valid for your
system.
Can't find the patron If you're searching for a patron and you've only tried
searching by Name, try searching by barcode and typing the
barcode that appears on the patron's library card. If that fails,
try searching by Patron ID. You can also try searching by the
phonetic equivalent of the last name (Name sounds like).
Can't find the title If you can't find the title from Circulation Desk using the
Find Title button, which allows you to search by title, author,
subject and series, try switching to Cataloging and using a
different search method, such as by call number.
The following table lists some error messages that might appear while starting
Circulation Desk or while searching for a copy.
Circulation Desk startup and Find Title error messages
Message Cause
The end of the year is
approaching. Be sure to create a
calendar for ...
You need to create a calendar for the coming year in System
Setup. See also: Setting up your library's current calendar"
on page 85.
There are no copies for this title. This message appears in the Find Title dialog when you are
attempting to select a title for which there are no copies.
There are no loan periods
defined. You will not be able to
circulate until loan periods have
been defined in System Setup |
Setup | Circulation | Policies.
In order to perform any checkouts or renewals, you must
start System Setup from Start | Programs | Follett
Applications and define your loan periods for all of your
patron types for each of your circulation types.
See also: For information about setting up your loan policies,
see Circulation policies: who can have what and for how
long" on page 76.
Unable to locate ... calendar.
Create a calendar in System Setup
| Setup | Circulation | Calendar.
Circulation Desk was not able to locate the calendar for the
current year during startup. Exit Circulation Desk before
creating a calendar in System Setup. You should not try to
perform any checkouts or renewals until you set up your
calendar.
See also: For information about creating a calendar, see
Setting up your library's current calendar" on page 85.