Follett VERSION 6.00, User Manual

Page: 161 / 730

04/04 Chapter 11 Dealing with fines and lost copies 161
Giving refunds
Circulation Desk only generates refunds in two situations:
If a patron has reported a lost copy and has made payment on the lost copy
fine, Circulation Desk generates a refund equaling the amount paid if the
copy is checked in.
If the Generate a refund when a partially paid fine is deleted check box on
the Fines tab in System Setup is selected, Circulation Desk generates a refund
for the amount already paid on a fine if it is deleted.
Before you give a patron a refund, however, check to see if the patron owes any
fines. Refunds are not deducted from the total current fine amount. Therefore, if
you are giving a patron a refund and if the patron has any outstanding fines, you
should delete the refund and apply the refund amount as payment toward
individual fines before giving the patron any money.
To give a patron a refund, highlight the refund, marked CR in the Fines window,
and then choose Pay. Circulation Desk asks you to confirm this refund. If you
choose Yes, the refund is deleted from the patron record. Refund is also available
as a fine type from the Pay Fine and New Fine windows.
When you issue a refund, you're given the option to print a refund receipt. Click
Yes to print a receipt to the workstation's default printer. Each 8.5" x 11" page
contains two copies of the receipt, one for the patron and one for your records.
Sunnydale Junior High Library
Receipt for refund (patron copy)
10/13/2000 @ 3:10pm Page 1
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Receipt to Adam Albers for the following:
BARCODE TITLE AMOUNT
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
T 1077 Cats from away $12.56
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
TOTAL: $12.56
Marking a patron's checkout lost
When a patron reports losing one of the items he/she has checked out, you can
mark the copy lost, and then decide whether or not to charge the patron for the
copy. If you mark a copy lost, please note the following:
If you mark a patron's checkout lost, Circulation Desk changes the copy
status from Checked Out to Lost. However, the inventory status of a lost
copy remains Marked because the copy is still checked out. Circulation Desk
does not consider the copy to be missing because you know who had the
copy checked out, and the item might return in the future. Lost copies,