Polycom RealPresence 2000, Administrator'S Manual

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Table of Contents
Polycom, Inc
ix
Polycom Conferencing for Microsoft Outlook® . . . . . . . . . . . . . . . . . . . . . . 12-1
Setting up the Calendaring Solution ................................................................................. 12-2
Calendaring Guidelines ............................................................................................... 12-6
Creating and Connecting to a Conference ........................................................................ 12-8
Creating a Conference ................................................................................................. 12-8
Connecting to a Conference ........................................................................................ 12-9
RMX Standalone Deployment .......................................................................... 12-10
RMX and Polycom DMA System Deployment .............................................. 12-10
Polycom Solution Support ........................................................................................ 12-10
Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1
General Monitoring .............................................................................................................. 13-2
Monitoring AVC-based Video Switching Conferences .......................................... 13-2
Conference Level Monitoring ............................................................................................. 13-3
Viewing the Properties of an Ongoing AVC CP and Mixed CP and
SVC Conference ............................................................................................................ 13-3
Viewing the Properties of an Ongoing SVC-based Conference .......................... 13-14
Monitoring Operator Conferences and Participants Requiring Assistance
(CP and Mixed CP and SVC Conferences) ............................................................. 13-19
Requesting Help ................................................................................................. 13-20
Request to Speak ................................................................................................. 13-21
Participant Alerts List ........................................................................................ 13-21
Participant Level Monitoring ............................................................................................ 13-23
Displaying Participants Properties .......................................................................... 13-23
IP Participant Properties ............................................................................................ 13-24
Monitoring SIP BFCP Content .......................................................................... 13-35
Detecting SIP Endpoint Disconnection ................................................................... 13-36
Monitoring ISDN/PSTN Participants .................................................................... 13-37
Monitoring Telepresence Participant Properties ................................................... 13-42
Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-1
Configuring the RMX to Enable Recording ...................................................................... 14-2
Defining the Recording Link ...................................................................................... 14-2
Enabling the Recording Features in a Conference IVR Service ............................. 14-4
Enabling the Recording in the Conference Profile .................................................. 14-5
Recording Link Encryption ......................................................................................... 14-7
Recording Link Encryption Flag Setting ........................................................... 14-7
Recording Link Settings ....................................................................................... 14-8
Managing the Recording Process ....................................................................................... 14-8
Recording Link Layout ................................................................................................ 14-9
Using the RMX Web Client to Manage the Recording Process ........................... 14-10
Using DTMF Codes to Manage the Recording Process ........................................ 14-11
Conference Recording with Codian IP VCR .................................................................. 14-11
Users, Connections, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
Users ....................................................................................................................................... 15-1
User Types ..................................................................................................................... 15-1
Administrator ........................................................................................................ 15-1
Administrator Read-only .................................................................................... 15-1
Operator ................................................................................................................. 15-2