Polycom RealPresence 2000, Administrator'S Manual

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RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
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Polycom, Inc
Automatic Identification of the Cascading Link ................................................5-5
Basic Cascading using ISDN Cascaded Link ..............................................................5-5
Network Topologies Enabling H.239 Content Over ISDN Cascaded Links ..5-6
Guidelines ................................................................................................................5-7
Gateway to Gateway Calls via ISDN Cascading Link ......................................5-7
Gateway to MCU Calls via ISDN Cascading Link .............................................5-8
MCU to MCU Calls via ISDN Cascading Link ...................................................5-8
RMX Configuration Enabling ISDN Cascading Links ......................................5-9
Suppression of DTMF Forwarding ....................................................................5-13
Star Cascading Topology .....................................................................................................5-14
Master-Slave Cascading ...............................................................................................5-14
Cascading via Entry Queue .........................................................................................5-21
Enabling Cascading ..............................................................................................5-21
Creating the Cascade-enabled Entry Queue .....................................................5-22
Creating the Dial-out Cascaded Link .................................................................5-23
Enabling Cascaded Conferences without Password .......................................5-25
Monitoring Star Cascaded Conferences ....................................................................5-26
Creating the Dial-out Link from a Conference Running on the MGC to the
Conference Running on the RMX ...............................................................................5-26
Cascading Conferences - H.239-enabled MIH Topology ................................................5-28
MIH Cascading Levels .........................................................................................5-28
Cascading Topologies ..........................................................................................5-29
MIH Cascading Guidelines in CP Licensing ....................................................5-29
Video Layout in Cascading CP Conferences ....................................................5-31
MGC to RMX Cascading ......................................................................................5-33
Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Meeting Rooms List ................................................................................................................6-2
Meeting Room Toolbar & Right-click Menu ...............................................................6-4
Creating a New Meeting Room ............................................................................................6-4
Entry Queues, Ad Hoc Conferences and SIP Factories . . . . . . . . . . . . . . . . .7-1
Entry Queues ...........................................................................................................................7-1
Defining a New Entry Queue ........................................................................................7-3
Listing Entry Queues ......................................................................................................7-6
Modifying the EQ Properties ........................................................................................7-6
Transit Entry Queue .......................................................................................................7-7
Setting a Transit Entry Queue ...............................................................................7-7
IVR Provider Entry Queue (Shared Number Dialing) ..............................................7-8
Call Flow ..................................................................................................................7-8
Guidelines ................................................................................................................7-8
RMX Configuration ................................................................................................7-8
Using External IVR Services via the MCCF-IVR Package ......................................7-10
Guidelines ..............................................................................................................7-10
Configuring the Entry Queue for External IVR Services ................................7-11
Call Flows ...............................................................................................................7-11
SIP Factories ...........................................................................................................................7-14
Creating SIP Factories ..................................................................................................7-14
SIP Registration & Presence for Entry Queues and SIP Factories .................................7-16