Polycom RealPresence 2000, Administrator'S Manual

Page: 291 / 1130

Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories
Polycom, Inc.
7-7
Transit Entry Queue
A Transit Entry Queue is an Entry Queue to which calls with dial strings containing
incomplete or incorrect conference routing information are transferred.
IP Calls are routed to the
Transit Entry Queue when:
• A gatekeeper is not used, or where calls are made directly to the RMX’s Signaling IP
Address , with incorrect or without a Conference ID.
• When a gatekeeper is used and only the prefix of the RMX is dialed, with incorrect or
without a Conference ID.
• When the dialed prefix is followed by an incorrect conference ID.
When no Transit Entry Queue is defined, all calls containing incomplete or incorrect
conference routing information are rejected by the RMX.
In the
Transit Entry Queue , the Entry Queue IVR Service prompts the participant for a
destination conference ID. Once the correct information is entered, the participant is
transferred to the destination conference.
Setting a Transit Entry Queue
The RMX factory default settings define the Default Entry Queue also as the Transit Entry
Queue . You can designate another Entry Queue as the Transit Entry Queue .
Only one Transit Entry Queue may be defined per RMX and selecting another Entry Queue
as the Transit Entry Queue automatically cancels the previous selection.
To designate an Entry Queue as Transit Entry Queue:
1
In the RMX Management - Rarely Used pane, click Entry Queues .
2
In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit
Entry Queue .
The Entry Queue selected as Transit Entry Queue is displayed in bold.
To cancel the Transit Entry Queue setting:
1
In the RMX Management - Rarely Used pane click Entry Queues .
2
In the Entry Queues list, right-click the Transit Entry Queue entry and then click Cancel
Transit Entry Queue .