Polycom RealPresence 2000, Administrator'S Manual

Page: 567 / 1130

Chapter 17-IVR Services
Polycom, Inc.
17-33
To record a new audio message:
Make sure that a microphone or a sound input device is connected to
your PC.
1
On your PC, click Start > Programs > Accessories > Entertainment > Sound Recorder .
The Sound–Sound Recorder dialog box opens.
2
Click File > New .
3
Click the Record button.
The system starts recording.
4
Start narrating the desired message.
5
Click the Stop Recording button.
6
Save the recorded message as a wave file, click File > Save As .
The Save As dialog box opens.
7
Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono . If the format is correct,
continue with step 10. If the format is incorrect, click the Change button.
The Sound Selection dialog box is displayed.
8
In the Name field, select the name of the format created in step 7 on page 17-32 .
Regardless of the recording utility you are using, verify that any new audio message recorded
adheres to the following format settings:
16.000kHz, 16Bit, Mono .
For all audio IVR messages, stop the recording anytime up to 3 minutes (which is the maximum
duration allowed for an IVR voice message). If the message exceeds 3 minutes it will be rejected by
the
RMX unit.